The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.57

4.6 Rating 3,379 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 3,379 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 27th March 2025

333

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the order wrong twice and it has cost me a days wages and mileage to return to a job.”

Helpful Report

Posted 2 months ago

Hi Andrew, We deeply apologise for the delay with your order, which was due to a mislabel and restock time. We fully understand how frustrating this has been, particularly as you had already made arrangements with contractors. Please accept our sincerest apologies for any inconvenience this has caused. We truly regret the disruption and want to assure you that we offered next-day delivery to resolve the issue as quickly as we could. Your experience is important to us, and we are genuinely sorry for the impact this has had. Kind regards, The Panel Company

Posted 2 months ago

“Took over 4 weeks to deliver. The tounge on the panels are really rough and the quality is not brilliant. Customer service was awful nobody really cares. We will call you back, never happens”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re sorry to hear you weren’t happy with your experience. Our records show that delivery was attempted, but we were unable to complete it as no one was available and the contact number provided was unreachable. We apologize for any inconvenience caused and will review this internally to ensure we improve both our communication. The Panel Company

Posted 2 months ago

“Bought a sample to see if it was a product I could work with. The product eventually turned up, and it was chipped from where it had been cut, probably by a blunt circular saw blade. If the company cares so little about the quality of its samples, then they're not a business I will be spending my money with. I recommend you order a sample for yourself before committing to a hundreds or thousands order, so you know the quality you're going to get. There are, after all, many other tile suppliers.”

Helpful Report

Posted 2 months ago

Hi Martyn, We sincerely apologise for the inconvenience caused by the delay and the damage to your sample. Great pride is taken in our sample production, with a large department dedicated to ensuring they meet the highest possible standard. The Royal Mail postage service is used for samples, and unfortunately, we cannot control any damage that may occur during transit Please know that, aside from samples, we do not rely on third-party couriers and have our own fleet of delivery vans and drivers. Kind regards, The Panel Company

Posted 2 months ago

“The quality of the panel is very poor, it chips easily and the colour on the panel comes off it just a really bad material it arrived with some of the painting was already chipped and the issue was not resolved”

Helpful Report

Posted 2 months ago

Hi Ara, We sincerely apologise for the inconvenience caused and understand that you are currently emailing with our customer service team about the situation. Please be assured that we are committed to finding the best resolution for you. To assist you more efficiently, we kindly request that you contact us directly on 01322 476111 at your earliest convenience. We truly appreciate your understanding and look forward to resolving this matter swiftly. Kind regards, The Panel Company

Posted 2 months ago

“Bad quality. Would not recommend”

Helpful Report

Posted 2 months ago

“Ordered from them delivery took longer than expected, sent different out to what I ordered which meant I had no bathroom over Xmas won’t order from them again”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience. We’re truly sorry to hear about the issues you faced with your order and the inconvenience it caused, especially over the holiday period. We aim to provide our customers with a seamless experience, and it’s clear we fell short on this occasion. Delays and errors are not reflective of our usual standards, and we sincerely apologise for the impact this had on your plans. The relevant store will be made aware of your experience to ensure it does not happen again.

Posted 2 months ago

“Entirely wrong product sent!”

Helpful Report

Posted 3 months ago

Hi, Thank you so much for bringing this to our attention. We sincerely apologise that you received the incorrect item and for any inconvenience this may have caused. Could we kindly ask you to contact us directly so that we can resolve this matter - 1709 828339. Kind regards, The Panel Company

Posted 3 months ago

“Fail to deliver. No communication unless you call them. Awful customer care. There just agents to a third party supplier.”

Helpful Report

Posted 3 months ago

Dear Mrs Wheatley, We sincerely apologise that your order has not arrived within our standard delivery window of 4–7 working days. Our operations include five large warehouses across the UK, each holding substantial stock. Occasionally, when an item is unavailable at the store processing the order, it may need to be transferred from another branch, which can sometimes lead to unexpected delays. Whilst we endeavour to meet our delivery timelines, we regret that our communication on this occasion fell short of expectations. We fully understand your frustration, and to resolve this matter promptly, our London branch will be in touch with you as soon as possible to provide a solution. Thank you for your patience and understanding. Kind regards, The Panel Company

Posted 3 months ago

“Order Taken 5/12/2024 , 13/12/2024 recieved text Quote, Your delivery from the panel Company is planned between 11.15 and 12.15 december 16th , thank you for your order . 16th December 2 pm no delivery , called main office , you have recieved your delivery , replied no i have not, it says you have , searched every where no delivery called back , contact local depot. Local depot customer services , i will call driver, 3.30 pm after no contact called back, custermer services cant get intouch with there own driver. Customer services , customer services assured me she will no whats going on first thing in the morning. 17th december the day promised to strart the job for a client, Customer services who promised to ge back to me no contact , called 11am customer services told me apparently there was never going to be a delivery, as ther was no stock . What the ? , Coost to us 1 days labour waiting for delivery and more importantly 1 client to value of £1200.00 bathroom refit and even more importantly a stain on our character, dont trust this company.”

Helpful Report

Posted 3 months ago

Hi Kelvin, We sincerely apologise for the miscommunication and inconvenience caused by the delay. We regret that your experience did not meet the high standards of customer service we strive to provide, and understand your frustration. We will make sure your feedback is communicated to the relevant departments for further review. Kind regards, The Panel Company

Posted 3 months ago

“Unfortunately this score is due to several reasons. Firstly I purchased panels through b and q. The delivery date changed twice and annual leave was wasted waiting for the board to turn up. The first time this was cancelled I wasn’t even informed and had to ring to find out what was going on. I then needed an extra board. Delivery was supposed to be between 4-7 days. After 9 days without hearing anything I had to call to find out a delivery day. I then took another annual leave day off work, a board arrived but it wasn’t the correct one. Rang the office straight away and the apology I got was more of an after thought than a forthcoming apology. On this call I didn’t even get a we will call you to resolve the issue and agree a new delivery date. I just received a message stating it would be delivered on 25th Nov. I received the message on 22nd so my wife then had to take an annual leave day. All in all it has cost an extra 2 days annual leave out of our yearly accounts. Wasted time and just an all round headache while trying to complete a bathroom. I wouldn’t feel so aggrieved if the communication had of been better but it was so poor”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback. I’m very sorry to hear about the issues with your order and the inconvenience caused. We recognise the frustration caused by the delivery delays, incorrect product, and poor communication. This is not the standard of service we aim to provide. We are reviewing our processes to ensure better communication and stricter checks on deliveries moving forward.

Posted 3 months ago

“When ordered, the order said it would be delivered within 5 days. Got a messaged the next day saying it would be over 14 days. Which i accepted, so got a new date, on the date of delivery, I got a text, saying items are not being delivered but will reschedule for next couple days. Well, it was nearly another 2 weeks I was to wait, so I had enough, and cancelled order.. so be wary when you place order, as the timescale is not true.”

Helpful Report

Posted 3 months ago

Good Morning, Thank you for the feedback. We have recently experienced very high order volume and unfortunately this has delayed deliveries. Warehouses do send a email to let you know of this delay, as you mention, but I am sorry that your order was then delayed further. This is unacceptable, I will contact the store who dealt with your order to ensure this does not happen again. I apologise for your experience. Regards Panel Company Customer Services

Posted 3 months ago

“two of three panels were damaged. they said they would arrange a pick up or replacement of these and they never did. avoid.”

Helpful Report

Posted 3 months ago

Thank you for bringing this to our attention, we understand your frustration, the customer experience you have received is unacceptable. Someone from the branch who fulfilled your order will be in contact today to arrange collection or replacement. Apologies, The Panel Company

Posted 3 months ago

“Terrible customer service. Had a delivery arranged for a particular day 3.30pm, had a 40 minute drive to property (was empty as being done up for a customer), rang at 4.30pm, 'oh sorry driver has been delayed, will be with you around 6pm'!! It was only because i rang up i was told, otherwise would have just been sat there! As we were only theer cetain days/times tried to rearrange delivery for then but no luck. Ended up cancelling the order and went elsewhere.”

Helpful Report

Posted 4 months ago

I am deeply sorry to hear about your disappointing experience, it is unacceptable that we failed to communicate the delay promptly. We take feedback like yours seriously. I will pass on your experience to the customer service manager and your local branch manager to ensure this does not happen again. We regret losing the opportunity to serve you and hope you will consider giving us another chance in the future. If you’d like to discuss this further or share additional feedback, please don’t hesitate to contact us at 01709 828339.

Posted 4 months ago

“Very poor quality”

Helpful Report

Posted 4 months ago

Hi Suzanne, We're sorry to hear that your purchase didn't meet your expectations and for any disappointment this may have caused. Please reach out to our customer service team directly so we can assist you further - 01709 828339 Kind regards, The Panel Company

Posted 4 months ago

“I purchased some t&g panels for 2 ensuits in my hotel in Cornwall, when we came to install it the perimeter trims were a totally colour to the panels, I contacted the deputy manager in the Bristol department who was very unhelpful she told me that I should have checked when I picked them up and she refused to discuss the matter further or give me a refund. Very unpleasant and unprofessional, I have wasted over £200”

Helpful Report

Posted 4 months ago

Hi Kevin, We sincerely apologise for the disappointment caused by your purchase and overall experience. We understand how frustrating it must have been to receive trims that didn’t meet your expectations, and apologise for the inconvenience this has caused. Unfortunately, because the panels are sourced from a different supplier, the trims we stock will never be an exact match. Our Deputy Manager in Bristol was happy to find a trim that closely matched the panel colour and send it directly to you. However, we completely respect your decision not to proceed with that option and fully understand your reasons for choosing not to. We sincerely apologise that your experience did not meet the high standards of customer service we strive to provide for all our customers and will make sure your feedback is shared with our Product department for review. Kind regards, The Panel Company

Posted 4 months ago

“Ordered wall panels, with two end trims and they did not come, ended up having to makeshift one. No refund was issue as delivery driver has stated will happen.”

Helpful Report

Posted 4 months ago

Hi, Thank you for bringing this to our attention. We apologise for any inconvenience cause and understand your frustration. If you still have not recieved a refund can you please contact us directly. T: 01709 828339 Kind regards, The Panel Company

Posted 4 months ago

“Wrong order delivered. Not collected wrong item. Correct item not received. No refund yet! Not a good experience.”

Helpful Report

Posted 5 months ago

Hi Carl, We sincerely apologise for sending you the incorrect item and completely understand your frustration Our system shows that you received the correct order yesterday, but if this is not the case, please reach out to us directly. We’re committed to resolving this for you as quickly as possible. T: 01484 248 718 Kind regards, The Panel Company

Posted 5 months ago

“I am extremely disappointed with this product and service. The wall panels look cheap and tacky, and the seams are glaringly visible, which wasn't at all apparent in the online pictures. To make matters worse, several pieces arrived bent, and it took over a week to get replacements. Communication was terrible; I was left in the dark about the delivery schedule. Overall, this experience has been frustrating and unsatisfactory. I would not recommend this to anyone.”

Helpful Report

Posted 5 months ago

Hi Marc, Thank you for bringing this to our attention. We sincerely apologise that your experience did not meet the high standards of customer service we strive to provide to all our customers. We will reach out to you via email to schedule a call with our customer service team at a time that is convenient for you, so we can assist you in resolving this matter. Kind regards, The Panel Company

Posted 5 months ago

“Decent looking panels and to be honest decent website so decided to order our panels from here. Placed the order because shipping was 3-5 days and that suited our builder, paid and then received an email informing us that the panels were actually out of stock at our local warehouse and and we would have to wait up to 4 weeks for delivery. Panels finally arrived 4 weeks later and 1 panel was damaged, we didn’t bother to contact the panel company just because and fortunately our builder was able to use the damaged panel on an end so it wasn’t seen. Personally I wouldn’t recommend the panel company but I’m sure it was just our bad luck and the person reading this review may have a better experience.”

Helpful Report

Posted 5 months ago

Hi, Thank you for bringing this to our attention. We sincerely apologise that your experience did not meet the high standards of customer service we strive to provide to all our customers. We understand your frustration with the four-week delay caused by the need to transfer stock to fulfil your order. Especially after our usual delivery timeframe was a key factor in your decision to purchase from us. Although you were able to use the damaged panel, we would like to offer you a replacement. To arrange this, please contact our customer service team directly at: T: 01709 828339 E: info@panelcompany.co.uk We sincerely appreciate your patience, and we will ensure your feedback is shared with our Logistics Manager.

Posted 5 months ago

“we never recieved the samples.”

Helpful Report

Posted 5 months ago

Hi Catherine, Our system shows that the samples were delivered on September 27th. We’re really sorry if that’s not the case, and we’ve sent you an email to help make sure the samples reach you. Kind regards, The Panel Company

Posted 5 months ago

The Panel Company is rated 4.6 based on 3,379 reviews