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The Panel Company Reviews

4.6 Rating 3,136 Reviews
89 %
of reviewers recommend The Panel Company
4.6
Based on 3,136 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

Write Your review

Anonymous
Anonymous  // 01/01/2019
On arrival we weren’t really sure about whether this was the right thing for doing the inside of our porch. However!! The staff were amazing couldn’t have been more helpful and informative and stock was great had so much choice. Long time since we have received such great customer service. Finished project looks fantastic. Delivery fast and efficient even bought panels in for us.
The Panel Company 5 star review on 30th September 2024
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Posted 4 months ago
Hi Dania, Thank you for sharing your experience and giving us 5-stars! We appreciate the feedback and LOVE seeing our panels in your home. Thanks for sharing the photo with us! Kind regards, The Panel Company
Posted 4 months ago
Really happy great quality and delivery. Really easy to cut and assemble would 100% recommend, will definitely be buying from again.
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Posted 4 months ago
Hi Sienna, Thank you for your kind words about our product and service! We appreciate your feedback and look forward to welcoming you back as a customer soon. Kind regards, The Panel Company
Posted 4 months ago
Very good quality, good delivery too and decent pricing
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Posted 4 months ago
Hi Lewis, Thank you for taking the time to share your experience and giving us 5-stars! Kind regards, The Panel Company
Posted 4 months ago
Very good service on time will use them again
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Posted 4 months ago
Hi Jeffrey, Thank you for giving your experience 5-stars! We appreciate the feedback. Kind regards, The Panel Company
Posted 4 months ago
I placed an order for aqua panels and other items 3 weeks ago for a project I was working on - the order confirmed with a 7-10 day delivery advised, on day 10 I contacted to be told another 2-3 days. I called again this week to be told initially I had no order, then they found the order but the items were out of stock and would be some time next week - I explained the story so far to be met with very little empathy for my situation, when I asked for a refund so I could source the panels elsewhere I was told 7-10 days to refund. They offered to call me back the next day with an update, the update came and I was told delivery would be 26th September - which although annoying still meant I could complete the project in the time frame. I was yesterday updated with delivery would be next week due to an issue with the van. When I explained the urgency and what else could they do considering the delays I had already encountered - their only suggestion was I drive from Birmingham to Huddersfield to collect myself and they would compensate me. I have this morning driven to collect the items to be met with no apology, no compensation and further out of pocket due to a days work being lost and fuel. I have experienced really poor service, they may answer the calls but lack of urgency to complete orders and resolve issues needs to be addressed.
Helpful Report
Posted 4 months ago
Good Afternoon, Thank you for your feedback. After speaking to all the staff that were involved in your delivery, the initial delay was compounded by our delivery vehicle being involved in an accident. We did communicate every step but accept that your delivery fell below our delivery expectations. My understanding is that our customer service team have been in touch. We do value your custom and if our service level drops below our standards we will do everything possible to find a solution. Regards Panel Company Customer Services
Posted 4 months ago
The quality of these panels was exactly what I wanted and as described. The price in my opinion was good and delivery was made within 7 days despite living in Cornwall. The delivery guy, Juan, was very helpful and took the panels upstairs. On delivery I noticed that the packaging was badly damaged on one corner and one of the panels was also damaged, Juan made a note of it and I hoped I could still use that panel as that part may be cut off. The panel company refunded the full price of that panel, and was very impressed with how they handled that issue.
The Panel Company 5 star review on 18th September 2024
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Posted 5 months ago
Hi Bill, Thank you for taking the time to share some images of your bedroom. The panels look amazing! We appreciate the kind words about your experience and your patience regarding your order. Kind regards, The Panel Company
Posted 5 months ago
Great service delivery time amazing ,lots of choices good quality,range of prices. Would recommend.
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Posted 5 months ago
Thank you for the kind words. We appreciate the feedback!
Posted 5 months ago
A great, honest, fair and helpful company to deal with, and a super range of materials in stock too. Thoroughly recommendable, and 'see you' again.
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Posted 5 months ago
Hi, Thank you for the kind words and taking the time to share your experience. We appreciate the feedback! Kind regards, The Panel Company
Posted 5 months ago
Really happy. Luxurious quality at a reasonable price. Great service. Panels well packaged for delivery.
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Posted 5 months ago
Hi, Thank you for giving your experience 5-stars! We appreciate the feedback! Kind regards, The Panel Company
Posted 5 months ago
I ordered the blue stone, showerwall panels. I was advised that they would be delivered on Tuesday but they didn’t arrive. I telephoned the panel company and they contacted showerwall. They and I in turn, were advised that the product could not be produced or delivered until the end of September. I asked for the order to be cancelled and that my money be returned. This was done but 2 days later the boards turned up. I was about to telephone you to tell you that they had arrived and that I needed to purchase them. However our bathroom fitter opened the boxes to find that one was tongue and grove and that the other was flat sided and together they were useless. I telephoned you and you picked them up 3 days later. I have now finished my bathroom but purchased the panals elsewhere, but not the blue stone.Therefore you can imagine my experience with the company is one that I would like to forget.
Helpful Report
Posted 5 months ago
Hello, Thank you for bringing this matter to our attention and we are deeply sorry for your experience. Our solid core range from Showerwall are dispatched directly from the supplier and we are so sorry to hear that this happened. Our customer satisfaction is extremely important to us and we agree that the service received was unacceptable. On reflection we understand that this has left you with no choice but to leave a bad review and rest assured we will speak to Showerwall and investigate this further to prevent this happening to any of our customers in future. Please accept our sincere apologies once again for the inconvenience this has caused. Kind regards, The Panel Company.
Posted 5 months ago
From ordering through to delivery excellent thanks.
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Posted 5 months ago
I collected some of my product from Huddersfield and also did a return, the staff where extremely helpful and I would not hesitate using the panel company again. 5*
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Posted 5 months ago
Must say they were very good..fitted all my panels and it has really transformed my kitchen..big thank you to the staff of The Panel Company
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Posted 5 months ago
The staff very kindly accommodated our purchase on a Wednesday mid afternoon and we had our order 7:30am the next morning. Great service and a great team
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Posted 5 months ago
Good product but a few panels came through slightly damaged. My daughter noticed this after fitting them. Reported the panels and was told "bring them back and we will replace them!" No other consolation offer was made. I couldn't take them off the wall without a lot of damage so left them Was disappointed by this one off offer!
Helpful Report
Posted 5 months ago
Hello, Thank you for taking the time to leave your review. In the unlikely event that any of our panels arrive damaged, we do request that this is reported to us as soon as possible and we will replace the panels or offer a full refund. Unfortunately, as the panels have already been installed before any damages were reported - this has made it difficult for us establish if the panels were damaged in transit and to exchange. We would like to address your specific concerns and make things right. Please feel free to contact us directly us on 01709 828339 so we can discuss your experience further. Kind regards, The Panel Company.
Posted 5 months ago
Counter service excellent unfortunately one panel damaged to far to return and no time. Shame other wise good service
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Posted 5 months ago
Hello Chris, Thank you for taking the time to leave your review. We are pleased that you had a great experience with our Dartford branch, our team will really appreciate your positive feedback. We are so sorry that one panel was damaged and that it may be difficult to return due to distance. Could we kindly request that you contact our customer services and we will try our best to help you resolve this. E: info@panelcompany.co.uk T: 01709 828339 Kind regards, The Panel Company.
Posted 5 months ago
Amazing Service very friendly
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Posted 5 months ago
Brilliant service and a fantastic product. Easy to install and trim. Looks great!
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Posted 5 months ago
I ordered 8 panels to redo my ensuite ceiling as part of a full refurb. The price\service were great and the product was delivered in accordance with the date specified when I called. The product itself was easy to fit and looks great My only complaint is that some of the panels were damaged on arrival either due to poor packaging or handling. Luckily I was still able to complete the job due to the length of the room being shorter than the panels But if I'd needed to use the entirety of them I'd have needed replacements. I cant comment on the after sales service however all communication I had with The Panal Company was very professional so I've no reason to believe they wouldn't have acknowledged the problem and rectified quickly.
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Posted 5 months ago
Hello, Thank you for for taking the time to leave your review. We value your feedback and we are pleased to hear that the panels were easy to install and that you were happy with our service. We are very sorry to hear that part of the order arrived damaged. Rest assured, our customer satisfaction is of high importance to us and we would replace these panels if requested however, we are pleased that you managed to complete the installation with the panels and that this didn't cause any delays with your project. We will certainly pass your feedback onto our dispatch team so we can make improvements to avoid this happening in future. Thank you for your valuable feedback and we hope you come back to us again in the future. Kind regards, The Panel Company.
Posted 5 months ago
Really good looking panels plus tutorials and easy to follow guides, what more could you want!?
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Posted 5 months ago
Hi, Thank you for the kind words and feedback! We're thrilled that you found our tutorials helpful! Kind regards, The Panel Company
Posted 5 months ago
The Panel Company is rated 4.6 based on 3,136 reviews