The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.58

4.6 Rating 2,904 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 2,904 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased lots of emails, cut them in half were very heavy for me son helped.do you do half last if I want more .I liked the wider last look a lot better on the wall. Would recommend. Thanks”

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Posted 3 months ago

Hi Margaret, Thank you for the kind words and taking the time to share your experience. We appreciate the feedback! Kind regards, The Panel Company

Posted 3 months ago

“This is the third Reno in the past 18months that l have used shower panels. The tongue and groove seamless join makes it easier/faster for the plumber to erect. And because they are waterproof they can be adhered on top of tiles. Again saving my plumber's time. It's a win -win, as l save l save £. My preference is to go directly to Huddersfield store the personal service it fabulous and can make any amendments to my orders immediately.”

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Posted 3 months ago

Hi Shirleyann, Thank you for sharing your experience and the kind words about the customer service you recieved when visiting our Huddersfield store. We appreciate the feedback! Kind regards, The Panel Company

Posted 3 months ago

“Really good value for money and easy to install.”

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Posted 3 months ago

Hi Todd, Thank you for the kind words. We appreciate the feedback! Kind regards, The Panel Company

Posted 3 months ago

“On arrival we weren’t really sure about whether this was the right thing for doing the inside of our porch. However!! The staff were amazing couldn’t have been more helpful and informative and stock was great had so much choice. Long time since we have received such great customer service. Finished project looks fantastic. Delivery fast and efficient even bought panels in for us.”

The Panel Company 5 star review on 30th September 2024

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Posted 3 months ago

Hi Dania, Thank you for sharing your experience and giving us 5-stars! We appreciate the feedback and LOVE seeing our panels in your home. Thanks for sharing the photo with us! Kind regards, The Panel Company

Posted 3 months ago

“Really happy great quality and delivery. Really easy to cut and assemble would 100% recommend, will definitely be buying from again.”

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Posted 3 months ago

Hi Sienna, Thank you for your kind words about our product and service! We appreciate your feedback and look forward to welcoming you back as a customer soon. Kind regards, The Panel Company

Posted 3 months ago

“Very good quality, good delivery too and decent pricing”

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Posted 3 months ago

Hi Lewis, Thank you for taking the time to share your experience and giving us 5-stars! Kind regards, The Panel Company

Posted 3 months ago

“Very good service on time will use them again”

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Posted 3 months ago

Hi Jeffrey, Thank you for giving your experience 5-stars! We appreciate the feedback. Kind regards, The Panel Company

Posted 3 months ago

“I placed an order for aqua panels and other items 3 weeks ago for a project I was working on - the order confirmed with a 7-10 day delivery advised, on day 10 I contacted to be told another 2-3 days. I called again this week to be told initially I had no order, then they found the order but the items were out of stock and would be some time next week - I explained the story so far to be met with very little empathy for my situation, when I asked for a refund so I could source the panels elsewhere I was told 7-10 days to refund. They offered to call me back the next day with an update, the update came and I was told delivery would be 26th September - which although annoying still meant I could complete the project in the time frame. I was yesterday updated with delivery would be next week due to an issue with the van. When I explained the urgency and what else could they do considering the delays I had already encountered - their only suggestion was I drive from Birmingham to Huddersfield to collect myself and they would compensate me. I have this morning driven to collect the items to be met with no apology, no compensation and further out of pocket due to a days work being lost and fuel. I have experienced really poor service, they may answer the calls but lack of urgency to complete orders and resolve issues needs to be addressed.”

Helpful Report

Posted 4 months ago

Good Afternoon, Thank you for your feedback. After speaking to all the staff that were involved in your delivery, the initial delay was compounded by our delivery vehicle being involved in an accident. We did communicate every step but accept that your delivery fell below our delivery expectations. My understanding is that our customer service team have been in touch. We do value your custom and if our service level drops below our standards we will do everything possible to find a solution. Regards Panel Company Customer Services

Posted 3 months ago

“The quality of these panels was exactly what I wanted and as described. The price in my opinion was good and delivery was made within 7 days despite living in Cornwall. The delivery guy, Juan, was very helpful and took the panels upstairs. On delivery I noticed that the packaging was badly damaged on one corner and one of the panels was also damaged, Juan made a note of it and I hoped I could still use that panel as that part may be cut off. The panel company refunded the full price of that panel, and was very impressed with how they handled that issue.”

The Panel Company 5 star review on 18th September 2024

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Posted 4 months ago

Hi Bill, Thank you for taking the time to share some images of your bedroom. The panels look amazing! We appreciate the kind words about your experience and your patience regarding your order. Kind regards, The Panel Company

Posted 4 months ago

“Great service delivery time amazing ,lots of choices good quality,range of prices. Would recommend.”

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Posted 4 months ago

Thank you for the kind words. We appreciate the feedback!

Posted 4 months ago

“A great, honest, fair and helpful company to deal with, and a super range of materials in stock too. Thoroughly recommendable, and 'see you' again.”

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Posted 4 months ago

Hi, Thank you for the kind words and taking the time to share your experience. We appreciate the feedback! Kind regards, The Panel Company

Posted 4 months ago

“Really happy. Luxurious quality at a reasonable price. Great service. Panels well packaged for delivery.”

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Posted 4 months ago

Hi, Thank you for giving your experience 5-stars! We appreciate the feedback! Kind regards, The Panel Company

Posted 4 months ago

“I ordered the blue stone, showerwall panels. I was advised that they would be delivered on Tuesday but they didn’t arrive. I telephoned the panel company and they contacted showerwall. They and I in turn, were advised that the product could not be produced or delivered until the end of September. I asked for the order to be cancelled and that my money be returned. This was done but 2 days later the boards turned up. I was about to telephone you to tell you that they had arrived and that I needed to purchase them. However our bathroom fitter opened the boxes to find that one was tongue and grove and that the other was flat sided and together they were useless. I telephoned you and you picked them up 3 days later. I have now finished my bathroom but purchased the panals elsewhere, but not the blue stone.Therefore you can imagine my experience with the company is one that I would like to forget.”

Helpful Report

Posted 4 months ago

Hello, Thank you for bringing this matter to our attention and we are deeply sorry for your experience. Our solid core range from Showerwall are dispatched directly from the supplier and we are so sorry to hear that this happened. Our customer satisfaction is extremely important to us and we agree that the service received was unacceptable. On reflection we understand that this has left you with no choice but to leave a bad review and rest assured we will speak to Showerwall and investigate this further to prevent this happening to any of our customers in future. Please accept our sincere apologies once again for the inconvenience this has caused. Kind regards, The Panel Company.

Posted 4 months ago

“From ordering through to delivery excellent thanks.”

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Posted 4 months ago

“I collected some of my product from Huddersfield and also did a return, the staff where extremely helpful and I would not hesitate using the panel company again. 5*”

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Posted 4 months ago

“Must say they were very good..fitted all my panels and it has really transformed my kitchen..big thank you to the staff of The Panel Company”

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Posted 4 months ago

“The staff very kindly accommodated our purchase on a Wednesday mid afternoon and we had our order 7:30am the next morning. Great service and a great team”

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Posted 4 months ago

“Good product but a few panels came through slightly damaged. My daughter noticed this after fitting them. Reported the panels and was told "bring them back and we will replace them!" No other consolation offer was made. I couldn't take them off the wall without a lot of damage so left them Was disappointed by this one off offer!”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave your review. In the unlikely event that any of our panels arrive damaged, we do request that this is reported to us as soon as possible and we will replace the panels or offer a full refund. Unfortunately, as the panels have already been installed before any damages were reported - this has made it difficult for us establish if the panels were damaged in transit and to exchange. We would like to address your specific concerns and make things right. Please feel free to contact us directly us on 01709 828339 so we can discuss your experience further. Kind regards, The Panel Company.

Posted 4 months ago

“Counter service excellent unfortunately one panel damaged to far to return and no time. Shame other wise good service”

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Posted 4 months ago

Hello Chris, Thank you for taking the time to leave your review. We are pleased that you had a great experience with our Dartford branch, our team will really appreciate your positive feedback. We are so sorry that one panel was damaged and that it may be difficult to return due to distance. Could we kindly request that you contact our customer services and we will try our best to help you resolve this. E: info@panelcompany.co.uk T: 01709 828339 Kind regards, The Panel Company.

Posted 4 months ago

“Amazing Service very friendly”

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Posted 4 months ago

The Panel Company is rated 4.6 based on 2,904 reviews