The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.57

4.6 Rating 3,379 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 3,379 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 29th March 2025

336

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product ok, order went through ok then total nothing - a week passed nothing only when I phoned them was there any response. Really poor service imho”

Helpful Report

Posted 1 year ago

Hi Steve- We are very sorry about any inconvenience this may have caused. I will contact the branch that dispatched your order and get to the bottom of this.

Posted 1 year ago

“Web site said panels were 2600 long and checked this was so when ordering. Panels were actually 2700 long. Panels were not square so had to square them off before use. Very happy with end result”

Helpful Report

Posted 1 year ago

“Still haven't received order after 2 weeks.Very poor communication, if it haven't been for me emailing to find out about when I would receive goods I would still be waiting to hear.”

Helpful Report

Posted 1 year ago

We are very sorry about any inconvenience this may have caused. Our delivery time excludes weekends and as you are based far away from the Durham branch it took slightly longer to reach you. Again we are very sorry about your experience with The Panel Company.

Posted 1 year ago

“I have bought some floor tiles and found out they are not suitable for under floor heating. Phoned up how to return/replace another products but unfortunately none of their flooring is suitable for under floor heating. Also found out there is a 20% restocking charge, which was not said when order, plus, the product was in stock!! Well, not sure I will get stuff from them tbh as many places don't charge any more, as I was told by another tiles shops next door. Beware!”

Helpful Report

Posted 1 year ago

“The delivery time was advertised as between 7 to 10 days but on this occasion I’ve had to wait a considerably longer, 4 weeks as it strands, when you’re trying to manage this to fit for customers this is clearly unacceptable.”

Helpful Report

Posted 1 year ago

“Delivery time is too long”

Helpful Report

Posted 1 year ago

Hi - Thank you for taking the time to leave us a review, the reason why our delivery time takes a little longer is down to the fact that we deliver every single order on our own fleet of vans to avoid damages and missing parcels that come with shipping out via courier service, this offers our customers a better experience overall. If you would like to discuss this further please get in touch with us on the below details > t: 01709 828339 e: info@panelcompany.co.uk The Panel Company

Posted 1 year ago

“Placed the order and heard nothing until I get a text on Friday saying delivery is Sunday. Emailed to say we are away message is Sunday or don't know when!! Had to cancel trip :-(”

Helpful Report

Posted 1 year ago

Hi DJ - I do apologise about this, I have contacted the depot where this order was coming out from and someone will be in touch with you shortly, you can also contact them directly on the following details > E: bristol@panelcompany.co.uk T: 0117 244 1999 The Panel Company

Posted 1 year ago

“The two orders were not combined. Still waiting for the second one. Failure to answer email is concerning and still no update Poor customer experience.”

Helpful Report

Posted 1 year ago

Hi Mark - I do apologise about this mix up, I have sent this all onto the main customer service team and someone will be in touch with you very shortly, The Panel Company

Posted 1 year ago

“I originally wanted grey plastic trims to match the panel colour, but these were not available from the supplier. Before ordering the aluminium trim, I checked with the company that the trim was a watertight fit on the panels. They said it was, but sealant could be used as a precaution. In fact, the trims are a very loose fit on the panels, certainly not watertight. They require a great deal of sealant to ensure a watertight fit. Had I known this I would have bought everything local. The panels arrived as scheduled, undamaged and well packed.”

Helpful Report

Posted 1 year ago

Hi - This should not be the case when installing panels with the designated depth trims, would you please be able to get in touch with us on the below details, to provide more info, and we will work with you to come to a resolution. t:0191 492 1233 e: durham@panelcompany.co.uk The Panel Company

Posted 1 year ago

“Unfortunately my review is not positive. I received my 7 panels last week 5 of the 7 were damaged. They had been brought most of the way by panel Company but final leg by a courier. The panels are wrapped in one cardboard sheet, the corners and the edges have no Protection, hence why they are damaged. They are exactly what I want but damaged.”

Helpful Report

Posted 1 year ago

Hi Cheryl - We deliver all of our orders using our own fleet of vans - I can see that we successfully delivered your order on our own van to the delivery address that you had provided on completion of your order. We don't package our panels up for couriers as we don't send out via courier service, and this is not required for us as our drivers are trained specifically in the handling of our goods. Just to be clear the third party courier carriage you had arranged separately to get your goods to the Isle of Wight has damaged your panels, this is not a result or a reflection on our service. Should you wish to get in touch with us to discuss this further please reach out to us on the below details > t: 01484 248 718 e: info@panelcompany.co.uk Regards, The Panel Company

Posted 1 year ago

“I highly recommend you check order once it’s delivered as we didn’t and once we open the package one panel was completely cracked very disappointing”

Helpful Report

Posted 1 year ago

Hi Kelly - Thank you for raising this issue with us, apologies that this happened to you. This is why we always advise our customers to check over the items as soon as they arrive as in rare occasions goods can be damaged, we heavily stipulate this on order confirmation emails and order receipts that get handed to each customer on delivery. We always work swiftly to resolve these issues for our customers when they arise. The Panel Company

Posted 1 year ago

“Product looks great on the wall but I had to write off two panels as I left them outside overnight out of packaging. They turned brown (not what you need when they are gloss white). Customer services just said that was normal. Delivery very slow and their claim to have zero damage as they do the handling is over optimistic. There was minor damage that had to be worked around. Would not use this supplier again.”

Helpful Report

Posted 1 year ago

Hi Alan - Thank you for taking the time to leave us feedback, whilst I can understand your frustration we do clearly stipulate on all invoices that if panels are left outside where UV rays can hit them, they will discolour. See info on ALL invoices we give to customers > UV Warning PLEASE NOTE: Panels must not be exposed to direct sunlight, this includes cutting the panels outside. We are NOT responsible for any panel discolouration due to sunlight exposure. Please ask a member of staff for more details. Furthermore this warning is also stamped in large on the actual packaging of all our staple shower panels (in particular this warning was on the shower panel packaging which you had received). With regards to the slight damage, you can report these and the customer service team will go above and beyond to get this rectified. - Damages & Defects: If you receive a damaged, faulty or incorrect item, please contact us within 24 hours of receipt to let us know and we will assess the damage, we will arrange to refund or replace the item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s). If you would like to discuss this further please do get in touch with us. The Panel Company

Posted 1 year ago

“Panels are different colours”

Helpful Report

Posted 1 year ago

Hi - If you could get in touch with us directly so that we can get a better understanding of what you mean by the panels being a different colour, that would be great so that we can come up with a resolution that will be to your satisfaction, The Panel Company

Posted 1 year ago

“Panels and trims arrived quickly enough. Two trims were incorrect items, I called the customer service to get the correct ones, emailed photos as requested, but I had to call again after waiting two days to have an answer. In the meantime the men due to install the panels could not finish the job, God knows when they will be back!!!”

Helpful Report

Posted 1 year ago

Hi Stefano - I apologise that this has happened, I have sent this over to the Bristol depot and someone will be in touch with you shortly with a resolution, The Panel Company

Posted 1 year ago

“I visited the Bristol store and met a young lady who was very informative and friendly. i enquired about discount (as you do) and was told that it would be possible as i intended to order approximately £700 worth of Goods. i Rang the store to order and asked about any discounts , to be rudely told that my order was not large enough to warrant any. i decide not to order and search elsewhere. a lady then rang, apologised , then offered me a 10% discount which i accepted. When i fitted the ceiling panels i discovered that they were not cut square and i had to square them before i started. i would suggest that if you decide to buy from here, you check the product very carefully before you fit, i personally would not waste my money as there are other companies out there. A shame really as the branch is quite local to me.”

Helpful Report

Posted 1 year ago

Hi - Thank you for taking the time to share your feedback about your recent experience at our Bristol store. We appreciate your kind words about the informative and friendly assistance provided by our staff member during your visit. However, we deeply regret the subsequent miscommunication and inconvenience you experienced regarding the discount for your order. Regarding the issue with the ceiling panels, I can assure you that all of our panels are square cut and level, perhaps you were installing on an uneven wall, if you could reach out to the Bristol team directly on the below details they would be more than happy to discuss this further with you, to come to a resolution. Bristol Contact Details > E: bristol@panelcompany.co.uk T: 0117 244 1999 The Panel Company

Posted 1 year ago

“would like to write a review but unfortunately i have yet to actually receive my order placed at the start of May. Order was forwarded to Bristol depot apparently, but haven't received any correspondence since.”

Helpful Report

Posted 1 year ago

Hi - I do apologise that you are yet to receive your order, I have contacted the depot where this order is coming out from and someone will be in touch with you very shortly. You can also contact them directly on the below details > E: bristol@panelcompany.co.uk T: 0117 244 1999 The Panel Company

Posted 1 year ago

“Everyone has been very lovely to talk to, the product arrived and was just what we expected. However….we realised we needed another panel-and when I tried to order it they no longer deliver to our address-I have half a bathroom completed! I have emailed, spoken to numerous people who said they would get this sorted, but nothing. I have a holiday let which is currently not being able to be let out due to this problem.”

Helpful Report

Posted 1 year ago

Hi - I am not too sure what has happened here, I have passed this onto the main customer service team and someone will be in touch with you shortly with a resolution. You can also contact them on the following details below > info@panelcompany.co.uk 01484 248 718, The Panel Company

Posted 1 year ago

“Had to wait for 10 days for delivery then 4 out of the 8 panels were damaged. When the replacement panels were delivered, 1 was slightly damaged.”

Helpful Report

Posted 1 year ago

Hi Julia - I'm sorry to hear that you had a negative experience with our company. We strive to provide our customers with high-quality products and excellent service, and we apologise for any inconvenience or frustration caused by the delays and damaged panels. We would like to make things right and ensure that you are completely satisfied with your purchase. Please contact us at your earliest convenience to discuss the issues you experienced and how we can best address them. We appreciate your feedback and take all customer concerns seriously. We will be reviewing our shipping and handling processes to identify any areas for improvement to prevent similar issues from occurring in the future. The Panel Company

Posted 1 year ago

“Panels were great, sent wrong size corner trim, cut it before realising so a trip to Bristol to replace, only then when looking at fixing the panel the pink grip had no C4 nozzles, so a trip to Screwfix to get a tube with nozzle and i should of had tubes of clear and white and ended up with clear and trans, which i presume is clear. need to check orders properly before just sending anything out.”

Helpful Report

Posted 2 years ago

Hi Nick - Thank you for taking the time to leave a review about your recent experience with our company. We're glad to hear that the panels were great, but we're sorry to hear that the corner trim you received was the wrong size and that there were some issues with the adhesive and nozzle. We understand that having to make a trip to Bristol and to Screwfix to fix these issues can be frustrating, and we apologise for any inconvenience this may have caused you. We strive to make sure that our customers receive the correct items and that they have a smooth and hassle-free experience with us, and we regret that we fell short of that standard in your case. We take your feedback seriously, and we will be reviewing our order checking process to ensure that mistakes like this don't happen again in the future. We appreciate your business and hope to have the opportunity to serve you better in the future. Please do not hesitate to reach out to us if you have any further concerns. Best regards, The Panel Company

Posted 2 years ago

“Poor experience and would not recommend. Missing items and damaged panels. No notification of delivery date and time, they just turned up.”

Helpful Report

Posted 2 years ago

We apologise for the poor experience you had with our company, this is certainly not the customer experience we strive for. We're sorry to hear that some items were missing and that there were damaged panels in your order. It's concerning that there was no notification of delivery date and time, and we understand how frustrating that can be. We take all feedback seriously and would appreciate the opportunity to make this right. Could you please reach out to our customer support team so we can address the issues you experienced and find a resolution that works for you? Thank you for bringing this to our attention.

Posted 2 years ago

The Panel Company is rated 4.6 based on 3,379 reviews