The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.57

4.6 Rating 2,607 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 2,607 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 16th November 2024

Mrs Chander

The Panel Company 5 star review on 15th November 2024

Anonymous

Ms R Allen

The Panel Company 5 star review on 11th November 2024

Gary Worsley

The Panel Company 5 star review on 10th November 2024

Craig Watson

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service at Bristol were Very nonchalant about the issue I was having trying to get the right batch no for the panels I ordered. I needed two replacements for damaged ones and an extra one. I gave the batch no but was not told the batch no I had was no longer available and as I had already ripped my bathroom out and panel guy had already fitted the shower panels the girl at Bristol said she had found an almost perfect match and would branch transfer Them for me from another branch. They came and were the wrong ones she said there was a mix up with the paperwork said they would definitely be checked and be sent out on the next Thurs came on the Saturday wrong ones and not checked as drivers paperwork said 2 choices customer to choose nearest match!! So not what I expected and now 3 weeks in and still wrong ones. Had 2 panels as goodwill refunded but left with mismatched panels. And customer service telling me oh I do hope you get it sorted !! Not Helpful at all. Why sell the last 6 panels to someone when they have no hope of getting a match for damaged ones which arrived damaged and the fact no other branch had that batch no either is just ridiculous and not good service what so ever. I would have preferred the right panels than a goodwill gesture as have had to hide the mismatch behind some accessories or start all over and rip the whole lot out at my expense.”

Helpful Report

Posted 1 week ago

“Great service. Looks fab, just how we wanted it.”

Helpful Report

Posted 1 week ago

Hi Simon, Thank you for the kind words and 5 star review! We're so happy you're pleased with your new panels! Kind regards, The Panel Company

Posted 4 days ago

“very good panels, simple to cut and fix, and nice effect”

Helpful Report

Posted 1 week ago

Hi, Thank you for the kind words and 5 star review! We appreciate the feedback! Kind regards, The Panel Company

Posted 4 days ago

“Delivered exactly as stated...updated every step...very polite driver...(very small order)...thank you”

Helpful Report

Posted 1 week ago

Hi George, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 4 days ago

“Fantastic service and shower boards and trims perfect. Customer very happy.”

Helpful Report

Posted 1 week ago

Hi Iain, Thank you for sharing your experience with us. We’re grateful for your feedback and kind words! Kind regards, The Panel Company

Posted 4 days ago

“Amazing, delivery on time and I love my new wall panels in my living room!”

Helpful Report

Posted 1 week ago

Hi, Thank you for sharing a photo of your new slat panels with us! They look amazing! Kind regards, The Panel Company

Posted 4 days ago

“Great mochaccino marble wall panels received on time, very well packaged, good fitting instructions, will always use this company in future. My bathroom is still a work in progress but looking better as it is so far.”

Helpful Report

Posted 1 week ago

Hi, Thank you for sharing your new bathroom panels with us! We're so happy you're pleased with them! Kind regards, The Panel Company

Posted 4 days ago

“I ordered a sample and it arrived swiftly, I am now waiting for more stock to arrive so I can order my panels”

Helpful Report

Posted 1 week ago

Hi Susan, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 4 days ago

“The panels were true to colour and were a good price also quick delivery Thank you 😁”

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Posted 1 week ago

Hi Brenda, Thank you for the kind words and 5 star review! We appreciate the feedback! Kind regards, The Panel Company

Posted 4 days ago

“Very good company delivery very good.”

Helpful Report

Posted 1 week ago

Hi Mary, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 1 week ago

“Good customer service and products. However delivery service let's them down. My panels were left hanging over the wall so when the gates opened they wedged them against the fence.”

Helpful Report

Posted 1 week ago

Good afternoon, Thank you for your kind feedback and for bringing your delivery experience to our attention. Our drivers occasionally leave parcels in a safe location if they believe it to be appropriate, in order to avoid any delays or the need to rearrange the delivery. We sincerely apologise for the oversight on this occasion and for the condition in which you received your panels. If your panels have been damaged in any way, please do not hesitate to contact us directly so that we can resolve the issue promptly - 01709 828339. We will share your experience to our Logistics Department for further review. Kind regards, The Panel Company

Posted 1 week ago

“On delivery the last order was put together wrong! Ordered 3 panels bur received 1 type I wanted and 2 silmilar. However phoned the company and they sent out a complete replacement order containing 3 correct panels. Well done, in the end.”

Helpful Report

Posted 1 week ago

Hi Martyn, We sincerely apologise for the mix-up with your order and appreciate your patience as we worked to resolve it. Thank you for sharing your feedback with us. We hope you love your new panels once they’re installed! Kind regards, The Panel Company

Posted 1 week ago

“Excellent and quick panels to install on large blank walls . More thought and time tobe taken round shower trays , pipe boxing and framing walls with windows , trims really finish the job . Will use this products again .”

Helpful Report

Posted 1 week ago

Hi Adrian, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 1 week ago

“First time purchase of wall panels. Had to wait several weeks for Delivery. Which was disappointing. Panels are of great quality and would shop again if Delivery time was shorter.”

Helpful Report

Posted 1 week ago

Hi Sandra, Thank you for sharing your experience with us. We’re grateful for your feedback and kind words! We strive to dispatch all orders within 4-7 working days and apologise for any inconvenience caused if this timeframe was not met. Kind regards, The Panel Company

Posted 1 week ago

“I have purchased from these guys a few times now. I find the website very simple to use and the delivery companies are super helpful, never balk about having to carry panels up the stairs or complain about having to call ahead to book deliveries. Goods are top quality and I've never had any issues. Highly recommended”

Helpful Report

Posted 1 week ago

Hi Tracy, Thank you for the kind words and 5 star review! We appreciate the feedback! Kind regards, The Panel Company

Posted 1 week ago

“Web site good, product quality is very good, well packed, would recommend Unfortunately poor updates on delivery, I had to phone to find when it would be delivered, make sure to order well before you need it.”

Helpful Report

Posted 1 week ago

Hi John, Thank you for your valuable feedback and kind words. We sincerely apologise for the inconvenience caused by the delivery. You should have received an update via text message the day prior, including a time slot. Please rest assured that we will communicate your feedback to our Logistics Department. Kind regards, The Panel Company

Posted 1 week ago

“Quick and easy to order. Panels were delivered on time by a friendly driver. The panels are excellent and will look amazing once installed. The bond to stick the panels on the wall, after a quick phone call was discovered to be the wrong one, and they sent out a driver to replace them. This delayed installation but only by a few days. Overall very happy.”

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Posted 1 week ago

Hi Sally, Thank you for the kind words and 5 star review! We appreciate the feedback! Kind regards, The Panel Company

Posted 1 week ago

“Excellent service. Easy to order. Arrived intact. Great design and value for money.”

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Posted 1 week ago

Hi, Thank you for sharing your experience with us. We’re grateful for your feedback and kind words Kind regards, The Panel Company

Posted 1 week ago

“Ok but on first order it would an incorrect delivery address caused delay even the arrived the following day with the correct delivery address. On contacting the above they clarify my address by my email ?”

Helpful Report

Posted 1 week ago

Hi, Thank you for taking the time to share your experience and giving it 5 stars. We appreciate your feedback and apologise for any inconvience caused by the address mixup. Kind regards, The Panel Company

Posted 1 week ago

“Very good product extremely pleased with the service and very courteous delivery driver Would highly recommend Thanks Simon”

Helpful Report

Posted 1 week ago

Hi Simon, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 1 week ago

The Panel Company is rated 4.6 based on 2,607 reviews