The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.57

4.6 Rating 3,327 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 3,327 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 18th March 2025

329

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order delivered, one item missing . Emailed. The Panel Company. Missing item sent on next carrier. Arrived 4 days later. Overall very pleased with the products and the supply of the missing item.”

Helpful Report

Posted 6 days ago

Hi Sidney, Thank you for taking the time to share your experience. We appreciate the kind words and your patience while we corrected your order. Kind regards, The Panel Company

Posted 3 days ago

“Very helpful and knowledgeable staff. Good quality products.”

Helpful Report

Posted 6 days ago

Hi John, Thank you for your valuable feedback and kind words. We appreciate it! Kind regards, The Panel Company

Posted 3 days ago

“The quality of the panels are fantatsic and would recommend, a couple of issues were the adhesive was missed out of the delivery and one of the boards was not wrapped and left exposed when delivered and left outside the house.”

Helpful Report

Posted 6 days ago

Hi Sue, Thank you for your kind words and for taking the time to share your experience with us. We sincerely apologise for the missing item and the condition of the packaging you received. This isn't the standard we strive for, and we’re grateful for your feedback, which will be shared with our Logistics Department for immediate review. Kind regards, The Panel Company

Posted 3 days ago

“Great product, easy to install. Looks great!”

Helpful Report

Posted 6 days ago

Hi Ashley, Thank you for sharing your new panels with us! It’s great to see them in your space! Kind regards, The Panel Company

Posted 3 days ago

“Second time we have bought from the Panel Company. Can't fault the quality of the acoustic panels we bought, nor the service delivery. Excellent price as well. We'll be back Thanks”

Helpful Report

Posted 6 days ago

Hi George, Thank you for choosing to order from us again! We appreciate the kind words and 5 stars! Kind regards, The Panel Company

Posted 3 days ago

“Ordered the sample of Mochaccino Marble and wasn’t convinced but I took a chance as I’d seem customer photos which looked totally different to the sample. Sure enough the panels are a beautiful mixture of greys and browns and look lovely on the wall.”

Helpful Report

Posted 6 days ago

Hi Carolyn, Thank you for sharing your new panels with us! We're so happy you're pleased with them! We appreciate your feedback and will communicate it to our Samples Department. Kind regards, The Panel Company

Posted 3 days ago

“The acoustic panels look great and were easy to install. They were also delivered on time and in perfect condition. I would highly recommend”

Helpful Report

Posted 1 week ago

Hi Darren, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 3 days ago

“Waited for them to come back in stock well worth it , couldn’t get the colour I wanted so a light stain look great , definitely worth the money great quality!!!”

Helpful Report

Posted 1 week ago

Hi Susan, Thank you for the kind words and sharing your experience. We appreciate the 5 star review! Kind regards, The Panel Company

Posted 3 days ago

“Waited 2 weeks for delivery considering it’s only 2 hrs up the road and then the wrong panel was delivered.”

Helpful Report

Posted 1 week ago

Hi, We sincerely apologise that you received the incorrect panel and for the inconvenience caused. We aim to dispatch all orders within 4-7 working days and sincerely apologise that this timeframe was not met. Please know that we will relay this feedback to the relevant departments for immediate review. Kind regards, The Panel Company

Posted 1 week ago

“The 8mm pvc t&g panelling was great quality and delivered on time. The protective packaging around the panels was slightly damaged but it did its job and protected the panelling.”

The Panel Company 5 star review on 13th March 2025

Helpful Report

Posted 1 week ago

Hi John, Thank you for sharing your new ceiling panels with us! We truly appreciate your kind words and apologise for the condition of the packaging you received. Rest assured, we will pass your feedback along to the appropriate department. Kind regards, The Panel Company

Posted 1 week ago

“Panels took 2 weeks to arrive they came well packaged and the driver was accommodating and polite”

Helpful Report

Posted 1 week ago

Hi Clive, Thank you for the kind words about our delivery driver. We appreciate your patience and feedback. Kind regards, The Panel Company

Posted 1 week ago

“Service was excellent from start to finish. The staff were very friendly helpful and a pleasure to deal with. Delivery arrived on time by a very pleasant driver.Many thanks to all at the panel company.”

Helpful Report

Posted 1 week ago

Hi, Thank you for sharing your experience and the kind words about our customer service. We're grateful for the feedback! Kind regards, The Panel Company

Posted 1 week ago

“Hi You have several issues of concern. What you have to sell is not necessarily in stock so your computers can't keep up with sales. If you don't have any clearance stock left put a notice up saying so. Don't promise delivery days and ring up the morning before to tell me you don't have any stock. Don't tell me you will deliver on a certain day and then don't deliver on that day. It's quite clear that your systems are a total mess,get reorganised ASAP. Wouldn't order or recommend your company unfortunately.”

Helpful Report

Posted 1 week ago

Hi Simon, Thank you for sharing your feedback with us. We're sorry to hear that you were disappointed with your experience. We completely understand how frustrating it can be when products become out of stock due to high demand, and we are committed to restocking panels as quickly as possible. In regards to your delivery experience, we aim to dispatch orders within 4-7 days. However, delays may occur if stock levels are lower than expected, which is why our customer service team reached out with a courtesy call to keep you informed. We truly appreciate your valuable feedback and will ensure it is shared with the relevant teams. Your input plays an important role in helping us continually improve our services. Kind regards, The Panel Company

Posted 1 week ago

“This was the third time I have used The Panel Company, the product is all ways good, and delivered as promised, small issue with fittings not arriving, but sorted within a week”

The Panel Company 4 star review on 12th March 2025

Helpful Report

Posted 1 week ago

Hi David Thank you for the kind words and taking the time to share your new shower panels with us! We're so happy you're pleased with them and appreciate the feedback. Kind regards, The Panel Company

Posted 1 week ago

“I find there the very nice persons, the quality of the panels is very good. Recommand everyone to buy from panel company.”

Helpful Report

Posted 1 week ago

Hi Gabriel, Thank you for the kind words and giving your experience 5 stars! Kind regards, The Panel Company

Posted 1 week ago

“Delivery done few days define date and after sevearl email to follow up i could recieve my parcel. The colour was a bit different from photo and since it was too late and regardng shipping cost, there was no time to retun them.”

Helpful Report

Posted 1 week ago

Hi Arezoo, We’re sorry to hear that the colour of the slat panels you ordered didn’t meet your expectations. To help avoid any future disappointments, we recommend that customers order samples to view the colours in person before placing an order. If you’re not completely satisfied, you can return your unused product within 30 working days of receiving your order. To find out more about this option please email us directly at info@panelcompany.co.uk Kind regards, The Panel Company

Posted 1 week ago

“Excellent service. Delivery was within a week. Communication regarding delivery was 100%. Spot on with delivery times no waiting around. Will be ordering again”

Helpful Report

Posted 1 week ago

“i got the wrong pannels deleviery, other than it was okay”

Helpful Report

Posted 1 week ago

Hi Hayden, Thank you for your patience! We're so sorry for the mix-up with your order, and we’re happy to hear that our customer service team has been able to help resolve it. If for any reason the issue hasn’t been fully addressed, please don’t hesitate to reach out to us directly at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 1 week ago

“Delivery and website all good. I’d say the quality of the panels needs some work, in certain light you can see the corrugated grooves under the panel face, and the top and bottom 20mm of the panels will need cutting off due to an incomplete finish and indentantation from what I assume is the machine cuts. However, you get what you pay for and the boards are cheap compared to other brands.”

Helpful Report

Posted 1 week ago

Hi, We're sorry to hear that your order didn't meet your expectations, and appreciate your feedback. Rest assured, we'll be sharing your comments with our Product Manager for immediate review, as we always strive to ensure our customers are completely satisfied with their purchases. Kind regards, The Panel Company

Posted 1 week ago

“I received my sample quickly. I sent three different emails requesting some advice. I had quick replies that were helpful to me.”

Helpful Report

Posted 1 week ago

Hi Anne, Thank you for the kind words about our customer service. We appreciate the feedback! Kind regards, The Panel Company

Posted 1 week ago

The Panel Company is rated 4.6 based on 3,327 reviews