The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.57

4.6 Rating 2,804 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 2,804 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 8th January 2025

The Panel Company 5 star review on 5th January 2025

Daniel Mathews

224

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding product quality and superb delivery 10/10”

Helpful Report

Posted 1 month ago

“I purchased some t&g panels for 2 ensuits in my hotel in Cornwall, when we came to install it the perimeter trims were a totally colour to the panels, I contacted the deputy manager in the Bristol department who was very unhelpful she told me that I should have checked when I picked them up and she refused to discuss the matter further or give me a refund. Very unpleasant and unprofessional, I have wasted over £200”

Helpful Report

Posted 1 month ago

Hi Kevin, We sincerely apologise for the disappointment caused by your purchase and overall experience. We understand how frustrating it must have been to receive trims that didn’t meet your expectations, and apologise for the inconvenience this has caused. Unfortunately, because the panels are sourced from a different supplier, the trims we stock will never be an exact match. Our Deputy Manager in Bristol was happy to find a trim that closely matched the panel colour and send it directly to you. However, we completely respect your decision not to proceed with that option and fully understand your reasons for choosing not to. We sincerely apologise that your experience did not meet the high standards of customer service we strive to provide for all our customers and will make sure your feedback is shared with our Product department for review. Kind regards, The Panel Company

Posted 1 month ago

“Great product, great price, great service, friendly delivery driver.. will be ordering again. Brilliant company.”

Helpful Report

Posted 1 month ago

Hi Amanda, Thank you for the kind words and 5-star review! We appreciate the feedback! Kind regards, The Panel Company

Posted 1 month ago

“Customer service was excellent, very helpful on the advice I needed for the product. Very please with the product.”

Helpful Report

Posted 1 month ago

Hi Anne, Thank you for sharing your experience with us. We’re grateful for your feedback and kind words. Kind regards, The Panel Company

Posted 1 month ago

“We have bought skirting from The Panel Company a few times and I have no hesitation recommending this company. They give prompt service and keep you informed of the progress of your order. The delivery guys are excellent as well.”

Helpful Report

Posted 1 month ago

Hi Elizabeth, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 1 month ago

“Orders placed, staff are very efficient, excellent communication in all areas”

Helpful Report

Posted 1 month ago

Hi Shane, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 1 month ago

“Delivered when l was told they would be. Delighted with them. Went to b&q first and they seemed ok but decided to go on line to check out prices. My panels were cheaper than b&q and when we saw them they were far superior than b&q ones. Delighted we went with the Panel Company. Big Thank you.”

Helpful Report

Posted 1 month ago

Hi Janice, Thank you for the kind words and 5 star review! We appreciate the feedback! Kind regards, The Panel Company

Posted 1 month ago

“i went into the bedminster branch only needed 5 whie grooved boards and these where behind a large delivery they had just had and would take a while to get to anyway about quater of an hour later she came back was sorry about the time it took she all good i would highly recomend i will be going as i under ordered hope will be pleased again”

Helpful Report

Posted 1 month ago

Hi Richard, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 1 month ago

“Very happy with the quality of the panels. One of them was damaged during the delivery but customer service was great and we got a replacement very quickly. Very happy with the service”

Helpful Report

Posted 1 month ago

Hi Catalina, Thank you for sharing your experience with us. We appreciate your kind words and your patience as we worked to replace your panels. Kind regards, The Panel Company

Posted 1 month ago

“Fantastic company to deal with...we chose paneling for our open plan living to create zones this paneling certainly did the job....great panels at a great price so easy to fit ....would recommend to all ...the photo doesn't do it justice”

The Panel Company 5 star review on 16th November 2024

Helpful Report

Posted 1 month ago

Hi, Thank you for the kind words and sharing your new panels with us! It’s wonderful to see them in your space! Kind regards, The Panel Company

Posted 1 month ago

“Excellent service needed a couple of bits collected no problem”

Helpful Report

Posted 1 month ago

Hi Keith, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 1 month ago

“Excellent service throughout. Easy to contact customer service actually spoke to another human.”

Helpful Report

Posted 1 month ago

Hi Mary, Thank you for sharing your experience with us. We’re grateful for your feedback and kind words! Kind regards, The Panel Company

Posted 1 month ago

“Ordered samples never arrived , gutted as want to start my bathroom improvements”

Helpful Report

Posted 1 month ago

Hi Jade, Thank you for bringing this to our attention. Royal Mail attempted to deliver your samples on 05/11/24 and should have contacted you to arrange a re-delivery. We apologise if you did not receive this notification and emailed you to assist in resolving the issue. Kind regards, The Panel Company

Posted 1 month ago

“Excellent quality panel with an excellent service provided.”

Helpful Report

Posted 1 month ago

Hi John, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 1 month ago

“Excellent quality. Better than the cheaper brands. Shame oak was more expensive than the other colours.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your valuable feedback and kind words. We appreciate your time and insight! Kind regards, The Panel Company

Posted 1 month ago

“Great price and product , good communication and speedy delivery thank you 🙂”

Helpful Report

Posted 1 month ago

Hi Lisa, Thank you for taking the time to share your experience. We appreciate the kind words and feedback! Kind regards, The Panel Company

Posted 1 month ago

“Excellent product, excellent service, quick delivery and very reasonably priced. A super choice for anyone needing acoustic panels.”

Helpful Report

Posted 1 month ago

Hi Bryn, Thank you for sharing your experience with us. We’re grateful for your feedback and kind words! Kind regards, The Panel Company

Posted 1 month ago

“Customer service at Bristol were Very nonchalant about the issue I was having trying to get the right batch no for the panels I ordered. I needed two replacements for damaged ones and an extra one. I gave the batch no but was not told the batch no I had was no longer available and as I had already ripped my bathroom out and panel guy had already fitted the shower panels the girl at Bristol said she had found an almost perfect match and would branch transfer Them for me from another branch. They came and were the wrong ones she said there was a mix up with the paperwork said they would definitely be checked and be sent out on the next Thurs came on the Saturday wrong ones and not checked as drivers paperwork said 2 choices customer to choose nearest match!! So not what I expected and now 3 weeks in and still wrong ones. Had 2 panels as goodwill refunded but left with mismatched panels. And customer service telling me oh I do hope you get it sorted !! Not Helpful at all. Why sell the last 6 panels to someone when they have no hope of getting a match for damaged ones which arrived damaged and the fact no other branch had that batch no either is just ridiculous and not good service what so ever. I would have preferred the right panels than a goodwill gesture as have had to hide the mismatch behind some accessories or start all over and rip the whole lot out at my expense.”

Helpful Report

Posted 1 month ago

“Great service. Looks fab, just how we wanted it.”

Helpful Report

Posted 1 month ago

Hi Simon, Thank you for the kind words and 5 star review! We're so happy you're pleased with your new panels! Kind regards, The Panel Company

Posted 1 month ago

“very good panels, simple to cut and fix, and nice effect”

Helpful Report

Posted 1 month ago

Hi, Thank you for the kind words and 5 star review! We appreciate the feedback! Kind regards, The Panel Company

Posted 1 month ago

The Panel Company is rated 4.6 based on 2,804 reviews