The Outdoor Look Reviews

Name: The Outdoor Look
Address: Pendle Village Mill, , Nelson, Brierfield
Rating: 4.56

4.6 Rating 225 Reviews

88 %

of reviewers recommend The Outdoor Look

4.6

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01282 526 428

Email:

Info@theoutdoorlook.co.uk

Location:

Pendle Village Mill, , Nelson
Brierfield
BB9 5NF

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The Outdoor Look 5 star review on 16th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered composite decking from The Outdoor Look and were very impressed with the quality, cost, speedy delivery to London, and customer service. We needed a to replace a small number of items and they were very accommodating.”

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Posted 3 years ago

Hi Thank you for your kind review. We are glad we were able to accomadate the change request and provide you with a speedy service

Posted 3 years ago

“Good product a1 service and delivery young lady on phone very polite and helpfull. Ian Heckmondwike”

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Posted 3 years ago

Hi Ian Thank you for your glowing review that has made are team smile today

Posted 3 years ago

“Helpful advice received on the phone. Requested samples received next day. Order placed on the basis of the quick responses and quality of the samples. Now awaiting delivery.”

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Posted 3 years ago

Hi Ian Thank you for your review. We are glad we could be of help with your queries regarding the products.

Posted 3 years ago

“Pleased with my online request for a sample and subsequent placement and early delivery of my order for artificial topiary hedge tiles.”

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Posted 3 years ago

Hi Sharon Thank you for your review. The sample refunds are done at our end and manually. I have now actioned a refund for the topiary sample order you placed with us. We are pleased that you are happy with our service and products otherwise

Posted 3 years ago

“My order arrived within a few days and the items that I ordered were just as displayed on the images on the website, quality was fantastic too.”

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Posted 3 years ago

“Absolutely love the items I purchased. Now the weather is better I will look to set it up on the outside fence as planned”

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Posted 3 years ago

Hi Natarsha Thank you for your review we are pleased you love the products and hope the fence is beautifully transformed. We would love to see some pictures

Posted 3 years ago

“I ordered artificial grass but they cancelled and refunded the order and said they couldn't deliver to my location, why was this not said when I paid for samples??? I advise use this company with caution.”

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Posted 3 years ago

Hi Jason Thank you for your review and feedback. Samples go on an automated basis via RoyalMail. Which is why it may not get flagged up, such as on this occasion. We refunded you straight away as due to you being in Plymouth we were unable to delivery it to you. We feel your 1star review is rather unfair given our quick response in refunding you and emailing regarding the refund.

Posted 3 years ago

“Great product, delivery was fast”

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Posted 3 years ago

Hi Thank you for your review

Posted 3 years ago

“Very quick delivery, high-quality product.”

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Posted 3 years ago

Hi Liene, Thank you for your review we are glad you are happy with the quality of our products and our service.

Posted 3 years ago

“Great service, quick delivery”

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Posted 3 years ago

“Excellent service delivered on time Thompsons”

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Posted 3 years ago

Thank you for your review we are pleased you are happy with our service

Posted 3 years ago

“Superb quality decking. Impeccable service. Placed order 6pm Tuesday, delivered 1pm the next day. Delivery men very helpful and friendly. Thank you.”

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Posted 3 years ago

Thank you for your review Dean, we are so pleased you like the quality of the product

Posted 3 years ago

“Bought 43 boards of composite decking, 4 lengths of trim and two boxes of fixing clips. Overall service from Outdoor look was excellent but a couple of minor points. We had to offload the delivery ourselves as the delivery driver couldnt manage to do this himself with the trolley due to the lengths. The decking boards were outstanding quality and I felt were a good price. Very easy to work with. Only problem was one of the angled trims was a different shade to the other three. I've fitted it and hope the other angles fade to so I don't have the hassle off contacting Outdoor look....to organise a replacement but as I write this I think I'll contact them now.... :l”

Helpful Report

Posted 3 years ago

“Wow, what can you say when you receive such great service and a superb quality product? The delivery driver was so helpful and had the perfect balance of friendliness and professionalism. We have been looking at many, many companies and samples of decking. The Outdoor Look not only has outstanding product the price was considerably better than others. Seriosly, ignore the hype of other overpriced companies. This decking looks far better than we expected. The weight and density tells you immediately this is a high quality product. We will happily send photos when we get it fitted later this month.”

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Posted 3 years ago

Hi James, thank you for this amazing review. We have passed on your comments to the driver to let him know. It is so important to us to be able to provide quality products at a reasonable price along with providing the best possible customer service. We look forward to seeing your pictures later this month!

Posted 3 years ago

“Brilliant communication, and speedy delivery time”

The Outdoor Look 5 star review on 11th June 2021

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Posted 3 years ago

Thank you for the brilliant review and the photo, the hedging tiles look fantastic.

Posted 3 years ago

“Excellent help and support”

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Posted 3 years ago

“Excellent service, but should provide second man to help unload materials when delivered. Very pleased with the quality of composite decking boards.”

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Posted 3 years ago

Thank you for your review, we are very pleased you like the quality of our decking. We would like to be able to offer a second deliver man but this would increase the cost of delivery, which we try to keep at the best possible price for our customers. We will take this feedback on board.

Posted 3 years ago

“Kept in the loop from start to finish. Great setvice & product. Will use again.”

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Posted 3 years ago

“Great customer service, the wrong item was originally delivered but it was sorted out and corrected the following day. Would definitely use this company again. Great product can’t wait to install the new hedge tiles.”

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Posted 3 years ago

Hi Lisa Thank you for your review, we are pleased that we could turn this around as quickly as possible for you and that you are happy with the product. We can't wait to see some pictures of the finished look.

Posted 3 years ago

“I am yet to recurve my orders despite being given a review to complete???”

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Posted 3 years ago

The Outdoor Look is rated 4.6 based on 225 reviews