The Outdoor Look Reviews

Name: The Outdoor Look
Address: Pendle Village Mill, , Nelson, Brierfield
Rating: 4.56

4.6 Rating 225 Reviews

88 %

of reviewers recommend The Outdoor Look

4.6

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01282 526 428

Email:

Info@theoutdoorlook.co.uk

Location:

Pendle Village Mill, , Nelson
Brierfield
BB9 5NF

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The Outdoor Look 5 star review on 16th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with the chrysanthemum spray. It went straight into my Chinese vase and without any arranging or additions the job was done and the effect charming. Fantastic price too.”

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Posted 3 years ago

Hi Thank you for your review, we do love these flowers and glad you do to!

Posted 3 years ago

“Very good company, highly recommended”

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Posted 3 years ago

Hi Gavin Thank you for your fab review :)

Posted 3 years ago

“I was absolutely delighted with these flowers, they were well priced and delivered quickly.”

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Posted 3 years ago

Hi Helen Thank you for your review we are glad they arrived with you quickly and that they are just what you hoped for

Posted 3 years ago

“Excellent experience from initial review of their website to delivery and installation of the decking. First class service.”

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Posted 3 years ago

Hi Barry Thank you for your wonderful review, it is great to hear that you have found the service first class from start to end. Enjoy your new decking area! We would love to see some photos

Posted 3 years ago

“Great products quickly delivered”

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Posted 3 years ago

Hi Fenella Thank you for your recent order, and the lovely review

Posted 3 years ago

“Having needed some extra grey decking screws I purchased from The Outdoor Look who were very helpful in my purchase and offered at a great price they were shipped out the same day and delivery was fast.I would recommend The Outdoor Look for your garden needs.”

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Posted 3 years ago

“Easy to use website, good quality products and excellent service and delivery”

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Posted 3 years ago

Hi Barry Thank you for your review, we have been making improvements to the website recently, so it is great to hear that you find it easy to use.

Posted 3 years ago

“We bought some topiary for screen in purposes. You'd never know it was plastic, it looks extremely lifelike. Superb customer service and quality product. I would 100% recommend and use again.”

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Posted 3 years ago

Hi Thank you for your lovely review and the 5 stars. The Topiary hedge tiles are a great product and one that we find quite popular. We are also chuffed that you found our service from start to finish superb

Posted 3 years ago

“Excellent service from ordering to delivery, all received as ordered and in excellent condition, will definitely use them again.”

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Posted 3 years ago

Hi Robert Thank you for your review, we are glad you found our service from start to finish to your satisfaction and that the products are just what you hoped for. We look forward to hearing from you again in the future

Posted 3 years ago

“Excellent service and brilliant communication.”

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Posted 3 years ago

Hi Paul Thank you for your review we are super pleased your happy with the service you have received

Posted 3 years ago

“Looks the part and adds good solid cover to the bottom of the garden”

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Posted 3 years ago

“Text at 20:17 informing me the items will be with me between 07:30 -09:30. Which gives me just under 12 hours notice. Zero business hours. Unable to arrange cover (time off) from work to be available for the delivery. Delivery driver was polite and helpful.”

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Posted 3 years ago

Hi Alan, I am terribly sorry you feel this way about our delivery service. Yes more notice would of been helpful but occasionally we are not able to give days notice as we have to fill vehicles up when heading to areas. Our drivers are very helpful and with a small order like yours, our driver would have been happy to unload on his own in a safe place. Our reviews mean a lot to us, do we really deserve 1 star for a delivery notice not been sent with as much notice as you would like and the rest of the service and product you have been happy with. It would be great if you would revise your rating on us and if you still feel that unhappy about our delivery notice, please consider the speed of delivery, quality of product and politeness of our driver, surely all those other parts are more than 1 star worthy. Kind regards, The Outdoor Look

Posted 3 years ago

“Composite decking sample.”

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Posted 3 years ago

“Really good service.”

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Posted 3 years ago

“Very efficient ordering and delivery but delivery costs are too steep”

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Posted 3 years ago

Hi Michael Thank you for your 5 star review. We take on board your comment on the delivery charge. This is solely calculated on the size and weight that the products take up on the vehicles.

Posted 3 years ago

“Ordered products , delivered on time and driver was attentive . Would recommend , thanks”

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Posted 3 years ago

Hi Darren Thank you for you 5 star review and kind comments, we will pass that onto the driver too!

Posted 3 years ago

“Still waiting on the sample, taking too long have now went elsewhere”

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Posted 3 years ago

Hi Norma I am sorry that your sample hasn't arrived, we had sent it out. All our samples are next day delivery RoyalMail. If you had got in touch to let us know it hadn't arrived we would have sent another straight out to you. If you would like us to send it again please let us know, failing that we will action a refund

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Hi Thank you for your fab review :)

Posted 3 years ago

“I placed a reasonably large order earlier this year. Then found myself short of a couple of ivy tiles so I placed a further order more recently to complete the project. Well despite chasers, I have no idea whether my order has been processed or dispatched ... Outdoor Look don't respond to chasers. As regards the tiles themselves, they are okay. I have used them as a back dry to some real plants (not on their own) and so I think they work ... provided I get the further couple of tiles I ordered more recently to finish the project.”

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Posted 3 years ago

Hi Thank you for your review, please could you ring us or get in touch via email, as all our systems are showing as that all orders are up to date and dispatched/received. We also have no outstanding emails that have not been responded to. Just to confirm our email address is info@theoutdoorlook.co.uk If you could provide me with your order number I will be able to resolve this for you

Posted 3 years ago

“Easy to order on web site. Only issue is I ordered on Sunday and was promised delivery in 2-3 days but on 4th day i had to chase and get them to send product express delivery for before 10am on next day. I received it at 1pm. so id not on deadline then no issue.”

The Outdoor Look 3 star review on 2nd August 2021

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Posted 3 years ago

Hi Andre Thank you for your review. We can only apologise that the order did not arrive with you in the 2-3working days from date ordered. It did arrive on the 4th day. We are unable to do anything about the courier being late as this is their schedule that we can not alter. I do understand your frustration but once it is with the courier it is out of our control as to whether they can meet the delivery time they have provided you.

Posted 3 years ago

The Outdoor Look is rated 4.6 based on 225 reviews