The Outdoor Look Reviews

Name: The Outdoor Look
Address: Pendle Village Mill, , Nelson, Brierfield
Rating: 4.57

4.6 Rating 228 Reviews

88 %

of reviewers recommend The Outdoor Look

4.6

Based on 228 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01282 526 428

Email:

Info@theoutdoorlook.co.uk

Location:

Pendle Village Mill, , Nelson
Brierfield
BB9 5NF

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The Outdoor Look 5 star review on 16th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quick service but delivery far too expensive for a bag.”

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Posted 1 year ago

Hi, Sorry that you feel the delivery was expensive, do you have the write company? As we do not sell bags.

Posted 1 year ago

“The goods arrived after a bit of a delay due to not being in stock on the shelf. However, Ellie emailed me and kept me informed throughout, and when the delivery was due. I got the screws ahead of the job and were as i was hoping. Thank you to the team. Good value for money and prompt service.”

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Posted 1 year ago

Hi Paolo Thank you for your review I am glad to hear you found our service helpful and our team were able to assist you with your order.

Posted 1 year ago

“The products are first rate. The only shame is communication. The phone number on the website doesn’t seem to work as it rings and rings and suddenly goes dead. Emails take some time to be answered. I would suggest you are doing yourselves a disservice get contact right as products are great.”

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Posted 1 year ago

Hi Alan Thank you for your 5 star review we are chuffed to hear that you rate our products. Sorry to hear that you struggled to get in touch with us, we endeavour to do our very best. Our lines are open Monday to Friday 9-5 and emails are answered within this time frame

Posted 1 year ago

“From the moment I phoned the staff Listen to what I was after and helped me tremendously to purchase. The four trees I wanted.”

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Posted 1 year ago

Hi Lynn Thank you for your glowing review. I hope the artificial trees you ordered are look great!

Posted 1 year ago

Hi Lynn Thank you for this glowing review and hope you are enjoying your new trees!

Posted 1 year ago

“Wery good company. Wery good product. Higly recommend.”

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Posted 1 year ago

“Excellent products, I ordered balustrades and posts, and super quick delivery, really helpful and pleasant staff.. very pleased with the level of customer service”

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Posted 1 year ago

Hi Janet Thank you for your 5 star review, great to hear that you love the product and were happy with our service. We'd love to see some images of it once its installed.

Posted 1 year ago

“Friendly staff, efficient processing of order and fast delivery.”

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Posted 1 year ago

Hi Carol Thank you for your review and kind words

Posted 1 year ago

“Very prompt delivery”

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Posted 2 years ago

“Excellent customer service. The artificial bamboo that I purchased looks so real, I am extremely happy with the product. It is a perfect addition in my garden.”

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Posted 2 years ago

Hi Odile Thank you for your review and the lovely photo of the artificial bamboo plant, it looks brilliant all potted up!

Posted 2 years ago

“well priced good quality materials, quick good delivery of materials,packed secure”

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Posted 2 years ago

Hi Kelvin Thank you for your order and review. We are pleased your happy with our prompt service and the quality of our products

Posted 2 years ago

“Great product and great service ordering !”

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Posted 2 years ago

Hi Glenn Thank you for your order and for the glowing review :)

Posted 2 years ago

“The hedge tiles are really great and have made something ugly into quite a feature. Very convincing as an evergreen hedge. The only reason I didn't give 5 stars is that the 10 tiles didn't quite cover 5m when installed. I have just had to order another one (I ordered 3 to have spares) and it cost be another £14.99 in shipping charges.”

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Posted 2 years ago

“Outstanding extremely impressed definitely going to do business with them”

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Posted 2 years ago

Hi Sonny Thank you for your 5 star review and words. We look forward to supplying you again.

Posted 2 years ago

“Samples arrived quickly and are of interest.”

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Posted 2 years ago

Hi David, Thank you for your review. Glad to hear ou like the look of the samples, if you require a quote please contact the team who would be happy to help.

Posted 2 years ago

“Superb tree! And super quick delivery!”

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Posted 2 years ago

Hi, Thank you for your review and the picture this looks great!

Posted 2 years ago

“Exactly the same as home bargains version but it's 3x dearer!!”

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Posted 2 years ago

Hi Jemma Thank you for your review and feedback. Please note that many faux foliage products found in shops like the one you mention do not have very reliable UV protection on the product so will not last as long as the products we sell. We have carefully sourced our faux foliages to have a high UV stabilising compound within the make up of the product ensuring they out live many found on the high street

Posted 2 years ago

“Choice of products was good- but only part of my delivery arrived. I called, and the guy in the phone said it was “Tuffnels” fault and confirmed that the rest of my delivery would be with me in 2-4 days. Nothing arrived… so I tried to call again. Waited +5 mins and got disconnected. Immediately runs back- same. Tried a 3rd time- got hung up on.. finally got though to someone who refunded the rest of my order (I will assume my previous call for a redelivery was not in the system as it was never mentioned) overall- not great!”

Helpful Report

Posted 2 years ago

Hi Daniel Sorry that you have experienced this. As my colleague mentioned to you on the phone the second part of your order was with the courier we use - Tuffnells - Once an order is with them we can track you items and update you on how they are doing, we can also provide you with the same details so you can keep an eye on your parcel to. Unfortunately your second order was held up at one of there depots all we can do is call them and raise it as an action/search. When you phoned to cancel the items in your order this was done swiftly by one of our colleagues, from here we then notified the courier that we needed the items returning to us. These arrived back with us on Monday28th. Unfortunately this was out of our hands, but does not happen often. We hope you enjoy the rest of your order that did arrive in than 24hrs.

Posted 2 years ago

“Great product, easy to install and great price.”

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Posted 2 years ago

Hi Thank you for your review and the photo of the aluminium balustrade installed on your project, it is looking great!

Posted 2 years ago

“Quality materials. Good service. Prompt and efficient service. Very helpful.”

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Posted 2 years ago

Hi Thank you for your review. We are glad we could help you with your project and to source the right materials for you.

Posted 2 years ago

“Beautiful, really pleased with quality. Thanks”

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Posted 2 years ago

Hi Sarah Thank you for your review and the lovely images. We are pleased you like the large hydrangeas

Posted 2 years ago

The Outdoor Look is rated 4.6 based on 228 reviews