The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,292 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 6th February 2025

330

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love our new bed. Looks very classy and so easy to put together. Great quality and strong. We got a drawer out into ours and it's again, really simple to fit.”

The Original Bed Company 5 star review on 14th December 2021

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Posted 3 years ago

“Great service. Top quality product.”

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Posted 3 years ago

“High quality product and excellent service”

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Posted 3 years ago

“Good company to buy from, no problems bed and mattress ar very good.”

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Posted 3 years ago

“Ugh, this is one of those life lessons where I didn't read the Trust Pilot reviews. Absolutely no people skills or customer service. I was treated horrendously by them. I ordered a bed (not cheap, just over £1000) two weeks ago. I emailed to ask if there was one in stock and ready for Xmas. They abruptly said 'No, 9-12 weeks for delivery'. OK, no worries. Not particularly friendly, but no problem so far. They then send me an email saying 'Your order has been processed and we are now working on getting it to you". I assumed, as would any sentient being, that this mean my ORDER had been processed and they were trying to get it to me. It then went on to say, WHAT NOW? And I quote 'Now we'll get your products ready for despatch.' So I send an email saying "Wow, thank you so much for doing it so quickly. Really made my Xmas!" No reply. In the meantime, I sell my existing bed and buy a new mattress which is about to be delivered. 4 days later, as I expect they are busy, I call to ask if it is easier if I book a courier. I manage to speak to essentially an automaton. Frankly an answer machine would have been more empathetic and understanding. He condescendingly implied that I was an idiot for assuming that 'Your order has been processed' actually meant that. He said that it meant that my payment had been processed. Why didn't it say that then? Besides, I knew that. I already had their confirmation as such and it's debited my bank. I ask why they don't just send an email saying 'Your payment has been processed.' to which he said, 'No one's ever misinterpreted it before.' That is surely a lie. Both my husband and I read that email and deduced the same thing. Not only that but he said that my email saying I was so happy it had been finished earlier (when it hadn't) didn't warrant a reply because it 'didn't have any evidence attached that I thought it had been finished earlier.' Really? What were they expecting? A brain scan? A photo of me selling my old bed? An affadavit? A selfie of my jumping up and down? I asked if it would be possible just to change one word in the email to 'Your PAYMENT has been processed.'? Then he slammed the phone down on me. Nice. I'm sure they won't even deliver it now. BUY FROM THESE PEOPLE AT YOUR OWN RISK.”

Helpful Report

Posted 3 years ago

Hi India, Many thanks for taking the time to provide a review. I notice you state that you should have read the reviews. We currently have a star rating of 4.8 out of 5 based on 1,265 verified reviews. As a small family business that's been trading for over 20 years, we're very proud of this. Looking at our records, I can see that after ordering the bed, which was advertised as 9-11 at the point of order, you were sent a payment confirmation also stating a 9-11 week lead time. On receiving this, you sent an email to see if this could be made, quicker, but were told that it could not be. We value all of our customers and don't like to push others ahead in the queue. I will speak to the team about adding the word sorry though, to sound less abrupt, which we take on board. I can also see you were sent a 'Thank you for your order' email, which made you believe your bed was ready. Again this gave a lead time of 9-11 weeks. In regards to the 'Getting ready for despatch' the very next sentence states that this includes making, packing, and shipping the item. We have used this exact process of quoting the lead time at the point of order, the payment confirmation receipt, and the 'Thank you for your order' email with the same wording for over a year now and we have not had this confusion. We will however look to see how the wording can be changed, given the way that you interpreted it, and the subsequent issues it's caused by you selling your bed. In regards to the phone call. I have listened to this and will speak to our customer services representative about sounding less like a robot, but we do often look to adopt a more neutral tone when the person on the other end is raising their voice. He does also on numerous occasions state that he understands your situation, but was unable to get the bed to you any quicker. This is unfortunately true, and whilst I understand that it was not what you wanted to hear, it was more a case of being honest and upfront with you rather than lacking empathy. We never encourage our employees to make a promise they can't meet. He did however at the end of the call promise to look at the wording, which is in hand, before ending the call. Finally, as mentioned above, we are a long-standing family business that will certainly deliver your bed; and do so within the 9-11 weeks we have promised throughout the process. We would also not hesitate to provide a full refund if you feel that we will do anything other than this. Best wishes, The Original Bed Company

Posted 3 years ago

“Excellent product and service”

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Posted 3 years ago

“Amazing bed just buy it soooo comfortable”

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Posted 3 years ago

“I can’t say enough how pleased & happy I am with my bed. As ‘Craig would say Fabulous Darling’ !!!!”

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Posted 3 years ago

“Very pleased with my new bed made to my size specifications and good customer support. Would recommend OBC”

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Posted 3 years ago

“As per my expectation, once again OBC has delivered a truly great product. This is my 4th bedstead purchased from them with my first being back in 2005 "which is still in a perfect condition."”

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Posted 3 years ago

“This is my third bed from The Original Bed Company. They are easily the best and the most beautiful and practical beds on the market. Their customer services are excellent too.”

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Posted 3 years ago

“Excellent service from the gentleman taking my order, delivery was quick, and the delivery men took the (very heavy) packages upstairs for me as I couldn’t possibly have managed. The bed was straightforward to assemble and once made up with bedding looked fabulous. We’ve been looking for a really nice metal framed super king for ages and this one definitely ticked all the boxes. Well made and strong and looks beautiful. Thankyou OBC”

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Posted 3 years ago

“We have now purchased both a single and a double bed and mattress from The Original Bed Company and both times the beds were simple to order and delivered on time with a very helpful delivery service. Most importantly once constructed (not my husband’s forte but he managed easily on both occasions) the beds look fabulous and we are now enjoying wonderful comfortable nights on truly excellent bed and mattress.”

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Posted 3 years ago

“Our daughter had ordered a bed from the Original Bed Company that we liked quite a bit. It came within a few weeks and was not a problem to assemble by the two of us. Our guests have felt right at home!”

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Posted 3 years ago

“I purchased my iron bed as we have just moved into a period cottage in the dales. The delivery was on time and hassle free. The bed is beautiful and very easy to assemble as long as you take your time. It is very comfortable as the new mattress that I paired with the bed is just so perfect for the way I sleep. I would recommend this company and it’s wonderful products.”

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Posted 3 years ago

“Nothing to fault. Second time of using - both times excellent friendly service and a small problem the first occasion resolved next day. Two great beds for our guest rooms after waiting months for a leading retailer to eventually admit the could not fulfil our order.”

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Posted 3 years ago

“Good quality frames and superbly comfortable mattrresses. Good communication around delivery too.”

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Posted 3 years ago

“Excellent commitment to all promised . Highly recommend this company”

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Posted 3 years ago

“Very pleased with the bed and mattress. High quality construction. The appearance compares convincingly with an existing antique bed in my home. Highly recommended.”

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Posted 3 years ago

“Having spent a weekend with my son and his wife at their new cottage,and sleeping on one of your beds .I realised how bad mine at home was. I ordered a mattress as soon as I got home.got it delivered within a few days.I am more than happy with it .”

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Posted 3 years ago

The Original Bed Company is rated 4.8 based on 2,292 reviews