The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,297 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

Write Your review

Tell us how The Original Bed Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Original Bed Company 5 star review on 2nd March 2025

332

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was delivered and I mistakenly thought something was missing. The gentleman I spoke to told me where to look and stayed on the line while I rechecked and found it. He was very patient and didn't make me feel like an idiot. The bed itself is beautiful and I would recommend the company to everyone. A very happy customer:)”

Helpful Report

Posted 7 years ago

“So far, so amazing. Most of my family have a bed from The Original Bedstead Company and I decided I had to get one. It's very sturdy, noise free and goes really well with our mattress whilst looking like a quality piece.”

Helpful Report

Posted 7 years ago

“Strong,sturdy frame,very happy with this bed .”

Helpful Report

Posted 7 years ago

“Brilliant service and even better product”

Helpful Report

Posted 7 years ago

“This is the second bed frame which I have bought from the Original bedstead company (the first experience was good). However, this time it was poor. The frame was not of the same quality as my first purchase and additionally had been delivered with the wrong sized wooden slats. I contacted the company and was told that some would be sent out immediately. One week later they had still not arrived and I had to telephone the company again to explain and ask again for replacement slats (which eventually did arrive). I'm afraid that my previously high opinion of the OBC has been tarnished.”

Helpful Report

Posted 7 years ago

“The bed was delivered in easy to move packages and was well wrapped. All parts fittied together well and the bed did not wobble. The head and feet looked like they did in the advert. Overall very pleased.”

Helpful Report

Posted 7 years ago

“Very pleased with the service and delivery , the bed frame we wanted was out of stock, but we accepted an upgrade bed for the same price, good service !”

Helpful Report

Posted 7 years ago

“Excellent service, fabulous bed - really sturdy, looks fabulous and was easy to build”

Helpful Report

Posted 7 years ago

“Fabulous bed - sturdy frame, looks fab, easy to build”

Helpful Report

Posted 7 years ago

“Really solid bed - quick delivery.”

Helpful Report

Posted 7 years ago

“I am totally in love with my iron bed. It's solid, silent and it's a joy to sleep on. Can highly recommend it.”

The Original Bed Company 5 star review on 3rd October 2017

Helpful Report

Posted 7 years ago

“I have 2 beds the Customer Service on both occasions from ordering to delivery was excellent.”

Helpful Report

Posted 7 years ago

“I ordered a four foot bed for my toddlers first bed! There's not many companies that do four foot beds and I was thrilled to receive an amazing bed (the Edwardian) directly to my home in Ireland within five days!! The delivery charge to Ireland was particularly reasonable. A really great service and exceptionally high quality beds.”

Helpful Report

Posted 7 years ago

“Would not recommend buying a bed from this company. Customer service and delivery is disappointing. I have waited for 6 weeks for delivery. Now being told that delivery won’t happen for another 3 and a half weeks. Had to email three times (without any response) in order to get an update on this.”

Helpful Report

Posted 7 years ago

Hi Sophia, Apologies for the delayed response and that your bedstead will be delivered 1 week after the quoted timescale. We experienced a particularly busy period which resulted in some orders being late; sorry for this. We have been working hard to catch up and are now back within the quoted delivery period. I'm extremely confident that once your bedstead arrives, you will be very happy with the quality. Best wishes, The Original Bedstead Company

Posted 7 years ago

“Bed is very comfy and I love sleeping on it, the only annoyance is that the mortlake headboard rails are just at the height that one pillow slips over and one under it. (My house is 200 years old n not square so can't be pushed right up against the walls its 10" difference) so I wake up and my pillows are in the gap! Also you need to be very practical to guess how it goes together as the instructions only had 5 points to build an entire bed! and did not list or mention the cross struts, it took me an hour of trying them for size in different places to figure out they actually go between the bottom strip of the headboard and the side rail brackets. Other than that its awesome!”

Helpful Report

Posted 7 years ago

“I'm getting really scared now that my beds will not be delivered. Full payment has been taken, I ordered these beds two weeks ago and according to their website they are beds in stock i.e. 3-5 working days delivery. I have emailed, left a voicemail, tweeted and messaged on Facebook. Nobody has come back to me to assure me that my delivery is on its way. This is my last attempt before I start trying to get my money back, if someone can update me on the delivery I will remove this review. Thanks, Ashley”

Helpful Report

Posted 7 years ago

Hi Ashley, Apologies for the communication breakdown and we will be sure to monitor our social media accounts more rigorously. I hope that you are happy with the beds you bought now that they have been delivered and assembled. Best wishes, The Original Bedstead Company

Posted 7 years ago

“This is the 3rd bed that we have purchased over the last few years and they are all absolutely top quality. From ordering to delivery the service is first class. The bed was extremely well packaged to protect it from getting damaged during delivery. It looks amazing. A brilliant company and product, so rare!”

Helpful Report

Posted 7 years ago

“I bought Hamilton iron bed 10 years ago this September and I still love will never change it I hope it will become a family heirloom as did Victorian beds in the past....”

The Original Bed Company 5 star review on 31st July 2017

Helpful Report

Posted 7 years ago

“Hello I had wanted an iron bed for ages for my daughters bedroom but living in Cork city Ireland I couldn't find any. I went onto the Arnotts department store in Dublin website and came across a small collection of original company iron beds with a 8-12 week delivery. I rang yourselves and talked to Tanya who was extremely helpful and efficient. The bed I wanted was in stock.This was on a Tuesday. By Friday the bed had arrived, well packaged and not a scratch on it. Absolutely fantastic quality and I am delighted.I am from London originally and you're company is an example of what customer service and quality used to be like! Thank you so much. Kind regards Margaret Casey”

Helpful Report

Posted 7 years ago

“Very happy with the bed and the service! Bought the Ashley in Satin White for our spare bedroom. I am extremely fussy about the quality and could not fault it! Hopefully you can see from the photo, how easy it is to reduce the height if you don't want to store much underneath. No squeaks when I spent one night trying it out! Thank you for all the help we were given before purchase .”

Helpful Report

Posted 7 years ago

The Original Bed Company is rated 4.8 based on 2,297 reviews