The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,292 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 6th February 2025

330

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a mattress and two beds (Hamilton low end and Edwardian) and I love them both, particularly the Hamilton. I have always wanted an iron bed and the Hamilton is perfect and very reasonably priced. I had no issues with the delivery date and the delivery was arranged at my convenience etc. I would definitely recommend”

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Posted 2 years ago

“Really great”

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Posted 2 years ago

“A fantastic bed. My son loves it. Easy to assemble. I am really pleased with the quality and design.”

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Posted 2 years ago

“I have now purchased 3 beds from OBC easy and straightforward to order Delivery excellent Bed frames exactly what I wanted and a good quality Really happy with the whole process Thank you”

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Posted 2 years ago

“I’ve had 3 single beds from this firm which I was totally happy with. So I ordered a double bed with confidence that it would also be great. Not so. The medium mattress arrived first, and was fine on the floor, though a problem to get up from. When the base was assembled it turned out to be so hard, I’m now back on one of the single beds, despite trying it for a few weeks. I’m now considering replacing it with a sprung divan base.”

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Posted 2 years ago

“Absolutely love our new bed - looks amazing and the mattress is just superb. No issues with ordering or delivery - would 100% use again and recommend.”

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Posted 2 years ago

“Don't buy these beds. The only straight-forward part of dealing with The Original Bed company was parting with our money; the woman who took the order was extremely helpful. After that, the company has been hard to reach and shambolic. After an extremely long wait, and little communication our beds arrived. The couriers were unpleasant and rude. The beds themselves were not what we ordered and it was clear that the quality wasn't worth, compared to the rest of the market, the relatively high price tag. When trying to rectify the situation the company has been slow, hard to reach and it has taken over 6 weeks to get our money back. All in all, I'd be the last person to recommend these beds. A shame and a waste of time.”

Helpful Report

Posted 2 years ago

Hi Alice, Many thanks for your review. I can see here that you ordered two beds in a bespoke colour, that were sent in the standard painted white in error and subsequently returned straight away without being removed from the packaging, assembled, or slept on. Apologies for this error. As a family business, operating for over 20 years, we take great pride in the quality of the products we produce, and I'm sure that you would have been able to see this had the beds been taken out of the packaging. I totally accept the reasons for you not doing this though, given they were the wrong colour, and we have made changes internally to ensure this extremely rare error does not happen again. I also note that you ordered two mattresses with the beds and decided to keep them; and it's pleasing to see you are happy with the level of comfort and quality of sleep they provide. In regards to the refund, we always credit the card items were paid for on, once a return has been processed. However, it appears you paid via bank transfer and there was a delay in getting your bank details from you to make a transfer back to you. We will be sure to look to introduce a system which is more proactive in chasing your bank details should the initial request not be successful. Thanks once again for your feedback. Best wishes, Th Original Bed Company

Posted 2 years ago

“Excellent product and service.”

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Posted 2 years ago

“Just as they promise. A solid and decorative bed, best assembled by two people & built to last.”

The Original Bed Company 5 star review on 2nd October 2022

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Posted 2 years ago

“I absolutely love my Super King Olivia in Pewter! Came within the delivery timescales provided. Really well packaged and easy to assemble (needs two people). The two storage drawers hold absolutely loads. I chose a Juma mattress - Can't remember the name- not the basic one but the one up from that. Incredibly comfortable. It's a beautiful bed, would thoroughly recommend!”

The Original Bed Company 5 star review on 1st October 2022

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Posted 2 years ago

“Excellent service and very quick delivery. Simple instructions to follow to construct the bed quickly and very comfortable mattress. Service by email and phone very efficient.”

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Posted 2 years ago

“I am really happy with my new bed it was very easy to assemble and is a nice looking bed. There are two different heights that you can select when assembling. Ideal for a small room as loads of storage space underneath.”

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Posted 2 years ago

“Bed easy to put together and looks fantastic. Friends have referred to it as a ‘bednobs and broomstick’ bed, we couldn’t be happier with it.”

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Posted 2 years ago

“I loved the design of the bed, and am really delighted with it. It arrived on time, was easily assembled, and I was very impressed, both by the quality of the bed and the Company to deal with. Many thanks!”

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Posted 2 years ago

“Couldn't be happier with bed and the service I received. The bed is excellent quality , strong and we'll put together and from start to finish the the customer service and communication was A1 . Price service and quality makes it easy to recommend the original bed company .”

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Posted 2 years ago

“The bed was delivered on time and was very easy to assemble. Bed is very solid and looks great.”

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Posted 2 years ago

“Very pleased with bed base.”

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Posted 2 years ago

“The bed has yet to be constructed as we are awaiting some work tobe completed in the room first. However all the main pieces are in good condition. The only issue I have is with the delivery company, the driver was extremely rude and refused to step inside the property meaning I had to manhandle the pieces myself with the help of the second delivery guy. Most unacceptable”

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Posted 2 years ago

“The best bed I’ve ever slept in! It’s gorgeous and so comfy!”

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Posted 2 years ago

“First class service and the most comfortable bed l have ever had. And l am 79 yrs. and creaking a bit !,, Would recommend the company to everyone. Rarely get such efficient and personal service in current times .”

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Posted 2 years ago

The Original Bed Company is rated 4.8 based on 2,292 reviews