The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,292 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 6th February 2025

330

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a bed manufactured by this company fifteen years ago and we have been very happy with it. However a problem developed with a component and even after fifteen years of use The Original Bed Company replaced the component for us. I would say that is excellent customer service, so well done to the after sales service team. Thank you for understanding our plight and for the quick and professional response. Brian Allaway.”

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Posted 1 year ago

“A lovely solid bed in a timeless design. Easy to assemble. Arrived carefully packaged.”

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Posted 1 year ago

“Thank you for such a beautiful bed and for your excellent customer service. I ordered a bed to be sent to Northern Ireland and was delighted that your company did not question this or refuse to send to here, as many companies in the England do. I changed my mind about the colour of the bed after it had beef dispatched, rang the customer service number, was able to speak to someone straight away ( unusual in this day and age!) and was able to change my order quickly and easily with no extra cost. My bed arrived in about a week, was easy to assemble and we love it! Thank you.”

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Posted 1 year ago

“Yes, comfort is subjective but a mattress review means little to me unless I know the height, weight and sleeping position of the reviewer. I'm a back sleeper, 5ft 3 inches, 10 stone, and approaching 60. I've been struggling with sleep for the last 10 years and I've gone through several mattresses trying to get the right balance of comfort and support. They were either too soft, too firm, or my hips would sink too much during the night. My purchase mistakes and my research has made me realise that much of the mattress industry is fiddled with overpricing and a lack of transparency. So I was really scared to buy another one in case I got it wrong again. Something about OBC intrigued me; a 100-night sleep trial for a handmade mattress at such a reasonable/honest price seemed rare. So I called to get a complete breakdown of exactly what's in some of the models - spring gauge, fillings and grams per sq meter etc. Matt gave me all the info I asked for. I then went to the London showroom to try them and found the Juno cotton to be the most comfortable. At home I didn't find it that comfortable, which was strange as I noticed I was sleeping better. I wasn't sure if there was enough filling in the Juno Cotton or perhaps I didn't have enough weight to compress the mattress in the right way. So I put a topper on it and I use a cheap IKEA, slim, firm open coil mattress as a base to emulate a sprung divan, both of which I already had. Despite some discomfort and aches, I'm sleeping considerably better than I have done in a very long time. I'm feeling human again. The mattress seems to be improving my posture and I am an inch taller when I get out of bed! Something is right about this level of support - finally! I think the mattress is still breaking in because of my lighter weight, and I'm experiencing more comfort as time goes by. So 5 stars for the 100 night trial, making it easy for me to stick this out and give it my best shot. I've had it for two and a half months now. The mattress seems very well made at a very reasonable price - good, honest value for money. Delivery was good, although the packaging could be better to help the delivery guys grip the mattress as they carried it up the stairs. Thank you, OBC. Appreciated!”

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Posted 1 year ago

“The bed is stunning , but unfortunately I emailed and called but got no where . In the video on the site it says beds are adjustable height but not on this bed which is proving a problem.”

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Posted 1 year ago

“Very happy with the bed. Arrived promptly, reasonable price, good quality, not hard to build. Would buy again.”

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Posted 1 year ago

“We absolutely love the small double framed bed bought a few months ago for our daughter. It’s so pretty, sturdy, good space underneath and the mattress is fantastic.”

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Posted 1 year ago

“Good choice of beds. Easy ordering system . Quick delivery of in stock items. Keep upto date on delivery. Arrived on excellent condition. Good quality.”

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Posted 1 year ago

“A great nights sleep quranteed. I have purchased a number of beds and mattresses from this company. They are a pleasure to deal with and sensibly priced.”

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Posted 1 year ago

“First time using this company and i am so impressed with not only the product but also the customer care. It’s really nice to find a supplier that cares about its service.”

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Posted 1 year ago

“I have nothing but praise for the Original Bed Company. The bed was delivered and assembled by a very pleasant man and it has been in use now for over two months. The quality of materials and construction of both the frame and the mattress is first class. I would recommend the company without any hesitation.”

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Posted 1 year ago

“Great product- really works ! Try it - you’ve got nothing to lose but weight !!”

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Posted 1 year ago

“Looks lovely, quality product, easy to put together and delivered on time!! Thank you”

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Posted 1 year ago

“Great bed, solid and sturdy quality, arrived quickly and easy enough to assemble. Good clear website and communication. Definitely recommend”

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Posted 1 year ago

“The total shopping experience was excellent; from first going on the website and ordering our Iron bed through to the delivery. Communications from the Original Bed Company were regular, as were the communications from the haulers'. I changed my delivery date wth no problems at all. have had the bed now for about 8 weeks and am very satisfied. Would definitely recommend.”

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Posted 1 year ago

“Ordered what looked to be a fab bed. It arrived quickly. As soon as I opened the first box I saw damage. I wrapped it back up after sending photos to my partner. He rang to arrange collection. He said they kept trying to suggest ways to keep it. He pushed for a collection which was meant to have been today. We even had the message to prove it. For some reason, after waiting all day, 7am-9pm for a collection, I think not, we are suddenly told the collection hadn't gone through so pick another day. Disgusted. My time is as precious as the next person's. I refuse to waste another day. I don't recommend. The bed certainly was worth no more than £200, yet it cost around £700. Never again. Absolutely livid!!!”

Helpful Report

Posted 1 year ago

Hi, Many thanks for your review. Apologies that there was damage to part of the base. When these problems arise, we look to provide a variety of solutions including sending out replacement parts. This is simply meant as an option, so sorry you felt that this came across as trying to convince you to keep it. It's usually a customer's preferred option on the rare occasion there is damage. I note that you were refunded straight away as per our no quibbles return policy. I can also see that your collection was booked in, but the collection company failed. They also usually give a 3 hour window outlining when they will be with you, to save having to wait in all day. Sorry, and I have sent them a message to understand why this did not happen for you. Finally, our bedsteads are hand made, using solid castings, heavy gauge materials, powder coat finish and genuine brass. We take pride in offering an excellent product at a fair price, and the majority of our business comes from repeat customers. I do understand your frustration, but I note that you only opened the base box, saw some damage, and wrapped it back up. I'm confident that had you fully opened and assembled the bed, you would perhaps have made a different judgement on its value. Apologies once again. The Original Bedstead Company

Posted 1 year ago

“Excellent service and a solid good strong bed, you can't go wrong as you get what u pay for "quality" at a reasonable price, definatley recommend you won't be disappointed X”

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Posted 1 year ago

“Had a King Size version of this bed and decided to go up a size and am really impressed. and would recommend this company”

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Posted 1 year ago

“Good night we bought our bed about a year now and it is stripping, one of the ball fell off and almost sliced my arm. It seems to be also oxidising or a for of rust. See pictures attached. I need to get a refund or the supply of better parts. Please can someone ring or email me. Kind regards”

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Posted 1 year ago

Hi Charmaine, Thank you for your review with photos. |Absolutely, we're happy to send you the replacement parts and the bed is still within our 5 year warranty. Our team will contact you shortly to resolve the issue with you. With our sincere apologies for the inconvenience caused. Best regards, The Original bed Company

Posted 1 year ago

“This is my 4th bed frame. That's how good they are. First mattress, very comfortable.”

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Posted 1 year ago

The Original Bed Company is rated 4.8 based on 2,292 reviews