The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,295 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

Write Your review

Tell us how The Original Bed Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Original Bed Company 5 star review on 6th February 2025

330

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy efficient ordering, very helpful as the bed needed to fit under a sloping ceiling. Delivered promptly, simple to assemble. Would highly recommend this company.”

Helpful Report

Posted 5 years ago

“I ordered the king size Ashley bed frame in glossy ivory with additional underbed storage and the Juno Wool king size mattress for our joint 60th birthday present and we are delighted! The young saleswoman took my order and payment over the phone and I was then given a choice of delivery date. I was kept informed by text when the delivery was nearby and the delivery man even rang to let me know he would be a bit late as they were stuck in traffic The bed arrived promptly, my husband and I put the bed together which was fairly easy and the instructions were clear and concise. The bed looks lovely in our room and the mattress is so comfy, like sleeping on a soft cloud! The storage drawers are very sturdy and spacious and hold lots of bedding; the only slight drawback is that they don't have lids so occasionally bits drop in from under the mattress, otherwise perfect. Thank you for such wondrful bedtimes!!”

Helpful Report

Posted 5 years ago

“Courier delivery time was set to a two hour window, which kept getting pushed back on the day. After wait in all day for it to arrive, eventually they cancelled delivery for no known reason and I had a to re-book for a different day. Annoying waste of a day. When the bed did eventually arrive, there were scratches on the top of the bed posts, and damage to one of the plastic caps on the feet, plus a missing screw that holds the central frame pole into position. Disappoint, but having already spent two days waiting for it to be delivered, I couldn't be bothered to send it back for a replacement.”

Helpful Report

Posted 5 years ago

Hi Marc, Many thanks for your review. Sorry to hear about your delivery experience and the scratches on one of the posts. Our delivery company are usually very good, so I will be sure to contact them to get an understanding of why the first delivery failed. In terms of the scratches, this is certainly not what we aim for, and we will contact you directly in order to resolve the issue. Best wishes, The Original Bed Company

Posted 5 years ago

“The service, was outstanding and the quality of the bed and mattress amazing, delivey and packaging was top notch too, would use again”

Helpful Report

Posted 5 years ago

“Could not recommend the Ashley Iron Bed enough, following post-op surgery it has been a god send, the most comfortable bed. The company where fantastic from the start, so helpful with the ordering process and sorting out delivery and installation, the added cost was 100% worth it! Had a lovely delivery guy that installed it simply and stress free taking the packaging with him. I would give it 10 stars if i could. Thank you so much The Original Bedstead Company!!!”

Helpful Report

Posted 5 years ago

“Nice quality bed. Instructions were a little confusing regarding the fitting of the cross rail. It states over centre rail rather than under. Although this would be obvious to most, it would confuse some when fitting the slats later.”

Helpful Report

Posted 5 years ago

“I am really happy with my recent purchase. The bed is looking amazing, classy and solid in the same time made from quality materials!”

Helpful Report

Posted 5 years ago

“Couldn't recommend them enough. Bed was delivered super quick. The quality is amazing. I love it so much.”

The Original Bed Company 5 star review on 29th October 2019

Helpful Report

Posted 5 years ago

“I finally received my bedframe on 23rd Oct 2019. I ordered the item on 5th October, partly because the website stated 3-5 day delivery service. Malcolm was helpful in trying to track down my item following a couple of phone calls. It turns out that Arrow (and probably most major delivery companies) do not venture further north/west than Glasgow as far as Scotland is concerned. Instead they farm out the delivery to a third party. Can I suggest to OBC that you state this situation regarding delivery on your website. I spent 2 weeks longer than I expected sleeping on a mattress on the floor and had a back problem to start with which is worse now. While I am very happy with the bedframe, I probably would have looked for a company who delivered direct within a short time frame.”

Helpful Report

Posted 5 years ago

“recently received an epic solomon iron bedframe-a modern take on a traditional hospital design-very slick delivery of superbly packaged product with comprehensive assembly instructions included-this is a very nice item and at a very competitive price-nothing like this is available locally and shows the business vision of an efficient form that has embraced the marketing opportunities afforded by the internet-highly recommended”

Helpful Report

Posted 5 years ago

“Delivery was exactly when stated and the bed frame itself is of a great quality, we love it.”

Helpful Report

Posted 5 years ago

“Comprehensive on the phone. The bed is good factory, exactly like on the photo. Received very quickly in less than a week. Easy to install. Seems very strong.”

Helpful Report

Posted 5 years ago

“Very efficient ordering and delivery, the bed looks lovely. Would certainly use them again.”

Helpful Report

Posted 5 years ago

“Really good quality beds. I have now purchased 4 over the last few years for different members of the family and would not buy elsewhere. The designs are lovely and we have the Timolin in singles and the Chatsworth and Winchester as doubles. They all look amazing and add character to our bedrooms. Excellent service too.”

Helpful Report

Posted 5 years ago

“Was extremely pleased with Tanya who explained exactly what we had purchased and gave us correct delivery time. The bed and mattress are second to none would recommend anytime.”

Helpful Report

Posted 5 years ago

“What a beautiful bed! Ingenious to put together, once you've found where the bolts are.... A first class quality product. Under-bed storage extremely robust, however, it does require two people to put it together for stability.”

Helpful Report

Posted 5 years ago

“The customer service from OBC has been exceptional, from receiving email images of the bed finish we were considering, to the next day receiving physical samples by post (from Tanya). Having decided on the style and finish we wanted and the order placed, the bed was delivered within quoted timescale of 6-8 weeks and I have say, we are very pleased with it. Thanks OBC - easy purchase, great staff and a good product.”

Helpful Report

Posted 5 years ago

“I am very happy with our bed. We went for the Hamilton Solo in black. I'm not going to lie, it took us 3.5 hours to put together (including a phone call to the company, thanks guys!) But we eventually cracked it. We also purchased a mattress and it is super comfy! So we are very happy. :)”

Helpful Report

Posted 5 years ago

“I full heartedly recommend The Original Bedstead Company. The whole experience was wonderful and I would go there again should I ever need new beds again (which is unlikely at this stage really, given the exceptionally good quality of the beds we have just purchased from The Original Bedstead Company :-). The website is easy to navigate and gives good images of the available bed frames. I especially appreciate that the beds are made to order and that therefore there is a wide range of colour, and size options to choose from for every design. The most difficult thing was to choose one of the plenty beautiful designs! I ordered the wrong size accidentally online on a Sunday and rang the company Monday morning after I had realized my mistake. The order was changed promptly and without any fuss. After some weeks of waiting for our bed frames to be made they were delivered to the room where we needed them and easily assembled by my husband. They look as beautiful as the website promised. The beds are sturdy and comfortably high, even on the lower one of the two height settings to choose from on assembly. After a fortnight of use I can say with certainty that there is no creaking whatsoever and on our side nothing but trust and happiness that this will remain so for times to come. The best beds we have ever had! We bought two singles, 90 cm wide and 200 cm long. To our delight the frames are such that we even could put them next to each other and create a king size double bed without a real gap in the middle, which is an unexpected bonus for us.”

Helpful Report

Posted 5 years ago

“Bought our first bed from them about 15 years ago, then a secod3 years ago. Last week we got our third and final one for a 3 bedroomed home. Highly recommended, stylish well made beds.”

Helpful Report

Posted 5 years ago

The Original Bed Company is rated 4.8 based on 2,295 reviews