The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,297 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 2nd March 2025

332

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the quality of the double bed I ordered as well as the overall service. I can definitely recommend The Original Bedstead Company.”

Helpful Report

Posted 7 years ago

“Very helpful customer service over the phone. Next day delivery for bed and convenient delivery date arranged for storage drawers. Well packaged, easy to assemble and great quality! Very happy, Many Thanks.”

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Posted 7 years ago

“The Selkirk bed I have just received is the second bed I have bought from OBC (not too long ago, I bought a Hamilton bed, which is very similar in design) and to be honest, I was a little disappointed. The design flat part of the bed is just not of the same quality as previously. In fact, it now looks like it was built down to a budget - which is a real shame. That said - it's still a very nice bed.”

Helpful Report

Posted 7 years ago

Hi Bazil, Many thanks for your review. Despite your preference for our previous base it's great to hear you describe the bed as being very nice. We redesigned the base over 8 months ago now, and we did so to incorporate metal slat holders and thus increase the bases lifespan. The holders were plastic previously and after 7 or 8 years tended to wear away or crack due to the friction with the sprung slats. Many manufacturers would see 8 years as good enough, but we aim for our bedsteads to last nearer to 20. Incorporating the same heavy gauge steel as before, with added steel slat holders, the new base actually costs slightly more to manufacture. Given the increased durability though it is a worthwhile cost. We believe our metal bed bases to be the strongest available on the market today. That said, we will be sure to look at the design to see if any further improvements can be made. Best wishes, The Original Bedstead Company

Posted 7 years ago

“Yes, I would recommend this company.We were able to pick which day of the week we wanted delivery, were kept in touch- with 2 hour text delivery warning and 50 minutes warning phone call which was very helpful. We ordered the Olivia iron bed frame which turned out to be very straightforward to put together and looks well worth the money. Had for two weeks with no problems”

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Posted 7 years ago

“Good solid bed. Very good delivery and customer service so far.”

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Posted 7 years ago

“Bed looks gorgeous in my room - just as shown on the website.”

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Posted 7 years ago

“I am very happy with the bed that I have chosen but you should know that it wasn't easy, and took a long time, to assemble because two of the screws would not screw in fully. They appear to be in tightly enough to be safe but nevertheless they are not completely 'in' as much as they should be. It felt as though the frame was slightly off centre or out of 'true'.”

Helpful Report

Posted 7 years ago

Hi Mary-Louise, Thank you for your review and we're glad to hear that you are very pleased with your bed. However, it should not be the case that two of the screws don't go in fully, and whilst we are also confident it will hold, we want your bedstead to be perfect. All holes are made slightly bigger to allow for small variations in tolerance, and it certainly should not be the case that any of the screws aren't able to screw in fully. We have left a voicemail and sent an email to get a better understanding of which two screws it is, but should you get this message before, please do get in touch so that we can resolve the issue. Best wishes, The Original Bedstead Company

Posted 7 years ago

“Always good customer service on the phone. Super bed, very happy.”

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Posted 7 years ago

“For value to money to prompt delivery, we have been very pleased with our purchase of an Edwardian style bedstead. It was easy to put together and looks a lot more expensive then it costs. We would not hesitate to buy from this company again.”

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Posted 7 years ago

“This is the third Original Bedstead company bed that we have purchased and we have always been extremely pleased with the beds . From order to delivery the company has been excellent in communicating even sending photos of the colour from the workshop so I could be sure before I purchased. The packing of the bed is exceptional to ensure no damage and once put together you have a very solid bed. Would definitely recommend.”

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Posted 7 years ago

“OBC were very efficient throughout. Bed came very quickly from order date especially as it was as a special paint Colour finish. Delivery was bang on time slot as well. All in all a great service and I would certainly use OBC again and recommend to others.”

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Posted 7 years ago

“the bed orderedcame quickly was delivered in excellent condition and well protected for the journey. The instructions were clear to assemble the bed and we love the bed. It looks grand in our bedroom Thank you!”

Helpful Report

Posted 7 years ago

“Slats are not laminated, frame was damaged, part of frame is twisted. Tried 3 times to get laminated slats but quality each time was rubbish - really rough wood that has damaged my mattress. And when you try to sort out the problems customer service is an alien concept”

Helpful Report

Posted 7 years ago

Hi Andy, Sorry to hear of your disappointment with the slats. We bond multiple layers of wood together under high pressure, with the grains at right angles to provide extra strength. These are then cured at high heat before being machine sanded with fine paper. They form part of a base which has been awarded the BS EN 1725 durability certificate. We have been using this design of slat for a number of years, and as you can see by our reviews, we get great feedback on the all round quality of our bedsteads, of which the slats form an integral part. That said, we take all customer feedback on board and I have forwarded your thoughts onto our production team for review. In relation to customer service, we will always endeavor to resolve a customer complaint, as we did on this occasion by hand lacquering sets of slats for you. Regarding the frame being twisted, we would certainly look to resolve this too, as our frames are made from heavy gauge materials and should not be twisted. This was not mentioned in any previous correspondence though, so we will email you directly to get further information on this. Best wishes, The Original Bedstead Company

Posted 7 years ago

“Easy to use website and ordering system. Prompt delivery. Good quality item that was easy to assemble. Pleased.”

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Posted 7 years ago

“The pre delivery support including the ordering process were very good”

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Posted 7 years ago

“The wrong planks arrived, they were too long for the beds, builders had to saw them shorter. There was also one plank missing, very disappointed”

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Posted 7 years ago

Hi Marie, Very sorry to hear of your issue with the sprung slats. I have raised this issue with the production and packing teams to investigate how this error occured. In regards to the missing slat, we have sent two by courier and these should be with you very soon. Apologies once again for any inconvenience. Best wishes, The Original Bed Company

Posted 7 years ago

“Well made and easy to assemble bed that arrived quickly, good communication from the delivery company. A good experience all round.”

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Posted 7 years ago

“Our bed looked even nicer in real life than in the on line photo. It was simple to assemble and feels sturdy but airy enough to look dainty in our small bedroom.”

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Posted 7 years ago

“The bed is very sturdy and good quality. It is reasonably easy to assemble but does need 2 people for some of the process. We chose it to match our original bed purchased from you via Essex Beds in 2006 and although there are some minor changes it looks almost identical - as the original bed is still as good today as 11+ years ago we have high hopes for this one.”

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Posted 7 years ago

“Firstly, Tanya replied to all my queries promptly and efficiently. I've been looking for a bed frame for many months and finally found your company - my Edwardian is exactly what I wanted and I love it!”

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Posted 7 years ago

The Original Bed Company is rated 4.8 based on 2,297 reviews