The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,292 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 6th February 2025

330

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted. The bed is so solid and quite easy to assemble. Looks great and extremely comfortable”

Helpful Report

Posted 3 months ago

“This is the second cast iron bed I have ordered. Fantastic quality and extremely comfortable. Great customer service. Would highly recommended.”

Helpful Report

Posted 3 months ago

“Absolutely avoid at all cost. The worst service attitude I've experienced, even in the U.K. and that says a lot ! I had to return a bed as it was incredibly bulky/too high/ massive/ the proportions all wrong for a double size as the headboard is far too prominent / towering for that size and the entire bed too high. It was a nightmare organizing the pick up and the refund has still not been issued although it was promised over a week ago. So many mistakes on the way as well with a sales person somehow recording I only returned the bedframe whilst I returned frame + mattress, and incredibly fresh and rude attitude whenever I spoke to someone on the phone, of course never the slightest hint of an apology. There seems to be total chaos internally and lack of professionalism on every level. I have NEVER been spoken to so dismissively and rudely by a retailer and I am over 50 YO and have lived and shopped across the world.”

Helpful Report

Posted 3 months ago

Hi, Just wanted to confirm that your bed was picked up last week. Once we pick up the bed and mattress we check everything and then process the refund. I can confirm that your refund has already been processed, but it can take upto 5 working days for your money to show up in your account. If it doesn't do get in touch and we can chase it up from our end. I do apologise you feel that the service has been subpar. We strive to always provide a service that is par excellent and did try and accommodate all your requests. I do apologise for any mistakes that occurred, but these were quickly rectified. Once again, apologies for the issues you had on your return. Everything should have been correctly resolved now and your refund has been issued. You should receive your money shortly.

Posted 3 months ago

“I'm so pleased I ordered my new bed from OBC. I opted for a Hamilton small double in white, which was made to order and delivered exactly when indicated, which gave me time to crack on and redecorate. Unfortunately, the delivery guys wouldn't take the bed upstairs as our stairs are quite awkward, which I'd half expected, but two of us were able to get everything up there after they'd left. The bed itself was easy to put together and is built like a battleship! It was very well wrapped and protected. Opening the box of brass fittings was like opening a box of Christmas decorations. The 28cm deep mattress is dreamy, and having opted for the higher level when constructing the frame, climbing up to get into bed feels very special. My daughter has admitted she's very envious and is seriously considering replacing her own bed with one from OBC.”

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Posted 3 months ago

“I had a metal-framed double OBC bed for many years and needed to upgrade to a King-size. The old bed was assembled and dismantled a good number of times and was just as sturdy at the end as when I first bought it. The new bed seems to be just as well built and solid. The build and assembly quality is far greater than with other metal beds I have encountered.”

Helpful Report

Posted 3 months ago

“Ive purchased two iron bedframes from The Original Bed Company, the Hamilton low end and Chatsworth's. They are of amazing quality and very sturdy. I'm really happy with how lovely they look in our bedrooms. I would definitely recommend this company as their customer service is really good and their beds are of an extremely high standard.”

Helpful Report

Posted 3 months ago

“The colour choice is a good match and the instructions easy to follow. The mattress is huge but so so comfy & the bed is a centrepiece to the master bedroom in our new home. We ordered well before our new home was ready to move into and the delivery timing worked out perfectly!”

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Posted 3 months ago

“Excellent service and product”

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Posted 3 months ago

“Beautful solid , made with exceptional craftsman ship. Comfortable and nice that thre are 2 height settings.”

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Posted 3 months ago

“The bed we have purchased is just what we wanted.”

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Posted 3 months ago

“Efficient and speedy with a product of excellent quality. So pleased.”

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Posted 3 months ago

“It was extremely well packaged. We put it together very easily. I paid extra to have 2 men take it upstairs for me as I had no idea how heavy it would be for one of them to run upstairs with it lol. The slats were layered and compressed so very supportive. Once together and the bed made up it looked very beautiful. My husband had been experiencing pain in his hips that went away within 2 days of sleeping on this bed. Its gorgeous and soo comfortable.”

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Posted 3 months ago

“Very pleased with the third bed we've bought from this reliable company. Thanks very much.”

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Posted 3 months ago

“The beds seem great once they are constructed, however, the construction is a bit of a marathon. The construction instructions are very poor. Many of the bolts come already screwed into their destination and there's a high degree of deconstruction before actual construction can begin. The brackets also come tightly inserted into their destination port and it isn't initially clear they need removing. They are also very tight and a struggle to remove. The metal spigots that need inserting into the frame are critically tight and it's very difficult to align the bolt threads. Crossing the threads as the bolts are screwed is a real risk. It's also incredibly easy to construct the brackets and spigots incorrectly, leading to frustrating re-construction. The small rubber pads used to pad the metal slats don't really function well. In summary, good looking beds that seem sturdy once constructed but the construction isn't simple. If you've got limited DIY skills you might struggle.”

Helpful Report

Posted 3 months ago

“We cannot recommend The Original Bed Company enough. The bed is amazing, so comfy, so well made and sturdy. We have never seen anything so well packaged with such care. Instructions spot on it and it went together perfectly. Choice of two heights was perfect for us we had looked everywhere for a higher bed. Over the moon with our new bed. I cannot stop looking at it! Thank you!”

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Posted 3 months ago

“Love our new Super King Solomon bed. Really well made solid bedframe - great value considering quality - speedy delivery too and well packaged. Found the whole process from ringing with initial enquiry to placing order and then receiving item and constructing it following instructions all very straightforward. Wish I’d bought sooner - far superior to our old bedframe. Would 100% buy from this company again and highly recommend!”

Helpful Report

Posted 3 months ago

“The bed is awsome, much nicer than I had expected. I was nervous about ordering a bed frame from over seas (I'm in the USA), but I read the reviews and they were all great so I went for it. I couldn't be happier! Thank you.”

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Posted 3 months ago

“We were impressed with the service and the quality of the product.”

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Posted 3 months ago

“I am absolutely delighted with my new Ashley bed frame, it looks fantastic and was easy to assemble with minimum amount of fuss! The frame is very high quality and I will definately buy from this company again, its so refreshing when you get something really well made and at such a good price.”

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Posted 3 months ago

“I have bought two beds to date, a single and a double. The quality and the style of the beds is excellent.”

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Posted 3 months ago

The Original Bed Company is rated 4.8 based on 2,292 reviews