The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,297 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 2nd March 2025

332

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with this company was a nightmare! Paid in advance customs duties and the company was correct refoundind me immediatly Paid a second time other customs duties for replacement of a damaged part of the bed.Company was fast in replacing the part but did not refound any duties.Dear Obc beds you lose more than 8 costumers here in Italy.”

Helpful Report

Posted 8 years ago

Mr Hanna, We are sorry that you had a bad experience with us. Unfortunately, there was some damage during transit and we have of course taken liability for the damage and replaced the necessary parts. Our courier did not have the facility for us to pay the import duty but as you have mentioned we have reimbursed the amount that you paid. I have spoken to my colleagues and they are in the process of reimbursing the import duty you had to pay for the replacements parts as well. Please do bear with us for a couple of days to get this processed. We do appreciate your feedback and of course will strive to do better. We stand by the quality our product and if you do face any issues please do let us know and we will action any fix regardless of cost. Best Regards, OBC

Posted 8 years ago

“Very happy with my Soloman bed. Excellent quality, easy to put together and really sturdy. I would definitely recommend to anyone.”

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Posted 8 years ago

“Great product (I have three bed frames now) and great service, very pleased.”

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Posted 8 years ago

“The bed arrived extremely well packed within the expected delivery date. I love the bed it is stylish, well made and looks gorgeous!!”

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Posted 8 years ago

“Excellent and efficient service and a fantastic product. Thank you”

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Posted 8 years ago

“Great, fast sevice. Packaging very robust so bed was in pristine condition when unpacked.”

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Posted 8 years ago

“Excellent service throughout. Very prompt communications, delivery on time, high quality bed. Thank you.”

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Posted 8 years ago

“Hello, We bought the Solomon bed a few weeks ago. It arrived only a few days ago and i can not stop talking about how wonderful this company (Elvyn) and the product is. Very nicely made to a high quality and simple to put together. Its a really sturdy bed, something which i am always dubious about with metal frames but i really had nothing to worry about. Very helpful and knowledgeable staff and happy to help with any questions. I would certainly and have been recommending this fantastic company. Ten out of ten. Thank you. Amy”

Helpful Report

Posted 8 years ago

“The delivery was prompt and the brass bed I bought is beautiful. It is extremely sturdy and looks beautiful in the room. I did not but your mattress as I wasn't sure how it would be but I recommend the bed to everyone.”

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Posted 8 years ago

“I love my Original Bedstead beds! No complaints about the actual beds -- they're wonderful. The courier service in India is another story. Also, I hated the tool provided to put the beds together. The wrench is a black metal that stained my hands and everything it touched when used. A better quality tool would help.”

Helpful Report

Posted 8 years ago

“Hello! I recently purchased Iron Bed (Edwardion) this January. I got this bed coloured in mine favourite colour at absolutely no extra cost. This bed is overall very impressive and strong but the slacks provided as the bottom support is not very reliable and tends to break. Anyone who is intending to purchase the bed from this company (strongly recommend to purchase from here) should get a ply board for a total support before you place your mattress.”

Helpful Report

Posted 8 years ago

Hi Binay, I'm so sorry to hear you've had a problem with your slats. Our frame with the slats have been tested by FIRA according to BS1725 and should not break. We don't recommend using a ply board as the sprung slats add do add to the comfort of the bed. We would like to send someone in to rectify this issue for you. Thanks for the recommendation of our beds.

Posted 8 years ago

“My order and service were both excellent. I am really happy I bought the Edwardian bed, I am finalizing my second purchase.????”

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Posted 8 years ago

“I bought a bed and the product quality is excellent. The service was good and am overall very happy with the purchase”

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Posted 8 years ago

“Fabulous bed and was so impressed with the excellent customer service that I would not hesitate to purchase from this company again.”

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Posted 8 years ago

“Excellent quality bed. Sturdy enough for my 16 year old...who spends a lot of time in bed!”

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Posted 8 years ago

“We used the website to order the bedstead we wanted on a Sunday. However, next day it transpired that the available stock had already been ordered by others. The OBC quickly and efficiently identified alternatives and we ordered a replacement item. A delivery date was agreed and the bedstead was delivered on time and in perfect condition. This is the 2nd bedstead from the OBC we have bought and we are delighted with the products and the customer service we have received.”

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Posted 8 years ago

“I recently purchased 2 single beds for my 2 and 4 year old. Although it was a long wait and there were issues with the incorrect times being dispatched, the issues were resolved quickly and the beds are lovely :)”

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Posted 8 years ago

“Item arrived, no problems. Easy to put together . Really well made, looks fab.”

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Posted 8 years ago

“Just wanted to proffer my thanks and say thank you to OBC for my lovely new Hamilton iron bed. Received it yesterday [via Dreams] and put it together in the afternoon. I have to say the quality of the frame is excellent, very sturdy and makes no noises at all. I was very pleasantly surprised by the overall high quality and finish and although I was expecting a high standard from other reviews I have read, it exceeded my expectations. It was also excellently packaged ensuring no damage was caused during transit. I managed to put it together on my own, but this was tricky and would be far easier with two people [as it recommends]. I always like to give credit where it's due and this bed/company deserve it for a fine product. If you are looking at these beds, have no doubts and order away.”

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Posted 9 years ago

“A good quality bed easily assembled”

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Posted 9 years ago

The Original Bed Company is rated 4.8 based on 2,297 reviews