The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,297 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 2nd March 2025

332

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bed was ordered on 27th October and finally arrived last week, 13 weeks from order! The email I received had said the bed was out of stock and it would take 10 to 12 weeks. As the bed was out of stock when I ordered it we decided to have one of your courtesy beds which we are now left with, basically just a metal base and legs - we think this is a complete waste of resources. In addition the new bed arrived with no assembly instructions and we also discovered that several of the bolts attaching the side bars were also missing. Just a poor experience overall.”

Helpful Report

Posted 8 years ago

Hi Georgina, Thank you for your feedback. Sorry to hear that you had a negative experience with the bed arriving a week later than anticipated, and subsequently putting the bed together. We had sent a delivery team to assemble the bed for you, but on arrival they were asked to put the bedstead in the garage. Unfortunately, because they had planned to assemble the bedstead, self assembly instructions were not included. On being asked not to assemble the bed, they should have 'twigged' that instructions would now be required; sorry for this oversight. We do keep plenty of spares here, so please get in touch with an exact description of the screws required and we'll send them out via first class post. Best wishes, OBC

Posted 8 years ago

“Overall, it was good old fashioned service. Your team is a pleasure to do business with. Firstly, when I went into the shop in Amersham. Nothing was too much trouble and I went back a couple of times before deciding. The delivery process was clear, understandable and well handled, including a phone call from me. Finally, the team who delivered were equally as quick, efficient and very tidy. I will certainly pass the good word on to friends and colleagues. Well done and many thanks.”

Helpful Report

Posted 8 years ago

“Help! Bed got delivered to wrong address where a workman accepted bed Anyway after having day off work, it's now 10pm, I have no bed to sleep on and I cannot work out how to put the metal curved bar onto the black headboard..... seriously frustrating. I'm tired.... can anyone give me a solution please??”

Helpful Report

Posted 8 years ago

Hi! I do apologise for the confusion in delivery. We'll be in touch via email to the email registered here. Alternatively please do call us @ 01536 407138 and one of our team can guide you through assembly. Best regards, OBC

Posted 8 years ago

“Seriously outstanding customer service - nothing is too much trouble for these guys, incredibly impressive, considering I purchased a bed with them well over five years ago! Thank you!”

Helpful Report

Posted 8 years ago

“The design and the beauty of my Iron double bed - Athena - is a delight. This is the first time I have ever used a slatted spring bed. I am in India. Here we are used to having wooden plank bases, which are firm. This was first time that I had assembled a bed by myself. I did it with the help of my husband. We struggled a little in the beginning, but made a good job of it in the end. I wish the company had done the assembly, it would have been quicker and painless. However, assembling the bed by ourselves was quite rewarding at the end. It has a five-year manufacturing warranty, which is quite an assurance. Indian mattresses, which are cotton ones, do not work very well with this bed. It needs a spring / foam / coir mattress, which provides firmness when laid out on the slats. I really like my bed.”

Helpful Report

Posted 8 years ago

“I bought a nickel coated bedstead from this company some years back as I was after a quality bedstead but the finish has deteriorated that the coating has not lasted in places. Though it is sturdy I am rather disappointed in this purchase.”

Helpful Report

Posted 8 years ago

Hi Caroline, I do apologise that you've had an issue with the finish. If you email us at sales@obc-uk.net with a order number and some images of the damage to the finish we will gladly try and sort these issues out for you. We aim to stand by our product and quality. Best regards, OBC

Posted 8 years ago

“I bought 2 of these beds a King size and Double. I had a slight problem with one of the beds but on contacting the company I got and immediate response and they resolved the problem for me a sent me a replacement part immediately. Their customer service is excellent and they were a pleasure to deal with and I can honestly say that I have never encountered such good service before. These beds are beautiful and I definitely recommend this company both for the quality of their beds and the quality of their service.”

Helpful Report

Posted 8 years ago

“Bought solomon bed with underved drawers. Very good communicatuon at first via email. Once delivered bed is fantastic...but the underbed drawers are fabric...no mention of this in bed description, plus linen coloured yet the picture they are white. This wouldnt be too bad, but they came ripped, scuffed and broken. Now the person i emailed does not reply, i emailed customer services who got one of the owners of a shop in Chelsea to phone. He had no idea of why je was phoning, said he was just told to, once he knew i was wanting refind je said someone would email me to arrange this. I am yet to here anything back.”

Helpful Report

Posted 8 years ago

Hi Jonothan, I'm really sorry that the underbed drawers were defective. We will of course do a return which has been scheduled but the warehouse hasn't been able to get in touch with you. I do apologise for this. Please do call us at 01536401272 on Monday and we shall arrange pickup as soon as possible. I have authorised a refund for the drawers and it shall be with you in 3-5 days. Please do bear with us until Monday and I shall have this sorted out for you. Best regards The Original Bed Co

Posted 8 years ago

“Found this company on the web and very pleased that I did. Ordered The Edwardian in cream and a specialist Euro King size. Knew this size would take 8 weeks and exactly on time it arrived with a lovely chap who delivered and assembled it quickly and well. The bed looks fabulous and I can't wait to dress it tomorrow when my new mattress arrives. Tip top service from Tony in Chelsea who couldn't have been more helpful. Great looking bed at a very reasonable price. Looking forward to sleeping in it. Would highly recommend both the Edwardian design and the OBC.”

Helpful Report

Posted 8 years ago

“I was delighted when I found the Olympia bedstead as I had been looking for a sturdy, not too fancy, painted wooden bedstead at a reasonable price. I knew the bed would take some weeks to be delivered as it was to be painted a custom colour for me. It did take a few weeks longer than anticipated for delivery but I was kept updated throughout and a delivery date was arranged. I was impressed at how helpful and professional to the two delivery men were when they arrived on the arranged day to construct the bed. I am extremely impressed with the whole build of the bed – in fact I can honestly say it was far superior to what I thought it would be. The inside support frame is metal, which ensures strength and stability and the painted finish is absolutely superb. I am thrilled with my new bed and wouldn’t hesitate to buy from the company again. A lovely, well built bed for an extremely reasonable price.”

Helpful Report

Posted 8 years ago

“I love my new bed. Has a low footend which is great because my husband is really tall and hates his feet hitting anything.”

The Original Bed Company 5 star review on 12th October 2016

Helpful Report

Posted 8 years ago

“I wrote a review six days ago giving a poor rating. I am now comfortable in recording a GOOD rating with regard to the timely and efficient way in which the company and in particular Dhruv managed my situation. I now have two beds at home, both of which I am happy with. Thank you obc.”

Helpful Report

Posted 8 years ago

“Brilliant service brilliant products”

Helpful Report

Posted 8 years ago

“This is the first time I have dealt with this company, I was nervous about spending nearly £300 with somebody I'd never heard of, but I bought Athena, double bed size, and I'm delighted. Just one thing I'd like to mention before giving more detail. The site says free returns. No further detail is in the terms and conditions. But in a phone call from Tony in Chelsea, he said return carriage has to be paid and the bed packed in the original packing. These are reasonable terms, John Lewis has the same for the mattess I bought from them. I have no problem with these terms. Just better to say so. After that phone call I felt it would be OK, the company would sort out any problems.. The bed is a beautifully designed frame, sturdy and strong., Took my son about an hour to assemble. He said some of the screw holes were in awkward places, Tools and instructions come with it, nothing was missing. There are two spare slats. You can have 2 heights, I have the highest and, with the mattress which is 20cm wide, I am 65 cm from the floor. This is higher than my previous bed so I have to reach down to the bedside table, but I like the height. The low foot-end keeps bedclothes tucked in better than my old bed and is good because there is not much space between the bed-end and the wall. Best of all, on-screen, the Athena bed looks like it has blobs in the headboard design, but the blobs are cast iron flowers! I love the thing. I would buy again from this company.”

Helpful Report

Posted 8 years ago

Hi, Thank you so much for your great feedback! We have looked at the terms and conditions and agree they are somewhat lacking. I've sent a request and they should be updated soon. We aim to stand by our product and service and I'm really glad that you enjoyed the experience of buying a bed from us. We're also updating our images so that they are clearer. These updated images should be up in the next couple of weeks too! Best regards, OBC

Posted 8 years ago

“We ordered the kingsize Claudia bed in ivory. Had never heard of the company so thought we'd risk it, and SO glad we did. The original day for delivery was not convenient so emailed and got my requested day confirmed incredibly quickly. It was packaged amazingly well and was easy to put together. It looks wonderful and the quality is second to none - so sturdy and not a scratch on it. Very very pleased and would definitely recommend and use again if needed.”

Helpful Report

Posted 8 years ago

“I chose the Claudia bed in ivory and it is absolutely perfect. I wanted something that wasn't too ornate and had a low end. My last slatted bed which I had had for many years and was still as new had a higher end frame. I realised that this design with the low end is so much easier to actually make the bed. The ordering process was very simple and the bed was delivered on the exact day that I wanted it. It was also very easy to assemble. My husband did it on his own. Excellent value for money too.”

Helpful Report

Posted 8 years ago

“A lovely bed for my teenage daughter. Well worth the price!”

Helpful Report

Posted 8 years ago

“Very pleased wit the bed, would recommend the company. Quick delivery and the bed was very well packed.”

Helpful Report

Posted 8 years ago

“Super customer service and fabulous products. Thank you for making his such an easy transaction!”

Helpful Report

Posted 8 years ago

“Ordered a lovely bed frame...delivered on time, easy to assemble and is sturdy and looks awesome. Great product, great price. Only minor thing is that the delivery men wouldn't carry it upstairs...lazy me!!!”

Helpful Report

Posted 8 years ago

The Original Bed Company is rated 4.8 based on 2,297 reviews