The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,346 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,346 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 17th April 2025

348

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely thrilled with the quality of the bed. Would highly recommended. Wish I’d ordered it years ago!”

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Posted 5 months ago

“Lovley looking robust well made beds and superb mattresses. What more could any one want? That coupled with jolly helpful chaps dleivering the beds.”

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Posted 5 months ago

“Had one myself for 20 years and still as sturdy as when I bought it. Just bought one for my daughter for her new flat. Really good quality and looks far, far more expensive than it costs. I’d only ever buy a bed from The Original Bed Company”

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Posted 5 months ago

“We love this bed. It's simple and sturdy, was easy to put up and looks fabulous. We especially like the fact that there is a choice of two levels. We have very little storage in our house so having it at the higher level means that we can store a lot in under-bed boxes (although we may have to provide a small set of steps for our elderly cats!)”

The Original Bed Company 5 star review on 19th November 2024

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Posted 5 months ago

“We recently bought a very substantial king - sized double bed from your company. Simplicity itself to assemble - and once on show in all its glory - stunningly beautiful and sturdy too - especially the big brass knobs on each corner ! They clinched it for us ! And this is the second bed of this design we have bought - so good products seal repeat orders ! (And we are already planning to order another ) (And we did not have any queries - everything self-explanatory).”

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Posted 5 months ago

“Have used this company before because of the quality of the product. Cheaper options only serve to highlight the difference between these robust, craftsman made bed and their cheap counterparts. The level of service is second to none as well. Overall this company and its products stand head and shoulders above the rest. If you're looking for a bedstead that is made to last, then look no further.”

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Posted 5 months ago

“Really beautiful bed. Took about 4 hours to totally put together but worth it.”

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Posted 5 months ago

“Love my new bed, very stylish and good value for money. Relatively easy to put together - or so my partner tells me!”

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Posted 5 months ago

“Fabulous bed,easy to put together love the choice of heights, slats go in soooo easy wish all beds were this good will definitely buy from the Original Bed Company again when my son's bed needs replacing”

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Posted 5 months ago

“Lovely bed frame, excellent packaging to protect it. Good service and delivery.”

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Posted 5 months ago

“Recently ordered our second bed from Original Bed Company as we’re so happy with our first. They’re really good quality beds, easy to assemble and look great, fairly priced too. Also great customer service. All round very impressed.”

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Posted 5 months ago

“Absolutely love this bed and mattress! The quality is outstanding and is actually better than a previous wrought iron bed & mattress we purchased from another company for double the price. Highly recommend the product and company.”

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Posted 5 months ago

“This is the third Selkirk bed that we have purchased over the years and it was interesting to see how in that time the design has evolved for the better. The assembly was relatively easy and we are so pleased with the result , a quality product.”

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Posted 5 months ago

“Great bed”

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Posted 5 months ago

“Delighted. The bed is so solid and quite easy to assemble. Looks great and extremely comfortable”

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Posted 5 months ago

“This is the second cast iron bed I have ordered. Fantastic quality and extremely comfortable. Great customer service. Would highly recommended.”

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Posted 5 months ago

“Absolutely avoid at all cost. The worst service attitude I've experienced, even in the U.K. and that says a lot ! I had to return a bed as it was incredibly bulky/too high/ massive/ the proportions all wrong for a double size as the headboard is far too prominent / towering for that size and the entire bed too high. It was a nightmare organizing the pick up and the refund has still not been issued although it was promised over a week ago. So many mistakes on the way as well with a sales person somehow recording I only returned the bedframe whilst I returned frame + mattress, and incredibly fresh and rude attitude whenever I spoke to someone on the phone, of course never the slightest hint of an apology. There seems to be total chaos internally and lack of professionalism on every level. I have NEVER been spoken to so dismissively and rudely by a retailer and I am over 50 YO and have lived and shopped across the world.”

Helpful Report

Posted 5 months ago

Hi, Just wanted to confirm that your bed was picked up last week. Once we pick up the bed and mattress we check everything and then process the refund. I can confirm that your refund has already been processed, but it can take upto 5 working days for your money to show up in your account. If it doesn't do get in touch and we can chase it up from our end. I do apologise you feel that the service has been subpar. We strive to always provide a service that is par excellent and did try and accommodate all your requests. I do apologise for any mistakes that occurred, but these were quickly rectified. Once again, apologies for the issues you had on your return. Everything should have been correctly resolved now and your refund has been issued. You should receive your money shortly.

Posted 5 months ago

“I'm so pleased I ordered my new bed from OBC. I opted for a Hamilton small double in white, which was made to order and delivered exactly when indicated, which gave me time to crack on and redecorate. Unfortunately, the delivery guys wouldn't take the bed upstairs as our stairs are quite awkward, which I'd half expected, but two of us were able to get everything up there after they'd left. The bed itself was easy to put together and is built like a battleship! It was very well wrapped and protected. Opening the box of brass fittings was like opening a box of Christmas decorations. The 28cm deep mattress is dreamy, and having opted for the higher level when constructing the frame, climbing up to get into bed feels very special. My daughter has admitted she's very envious and is seriously considering replacing her own bed with one from OBC.”

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Posted 5 months ago

“I had a metal-framed double OBC bed for many years and needed to upgrade to a King-size. The old bed was assembled and dismantled a good number of times and was just as sturdy at the end as when I first bought it. The new bed seems to be just as well built and solid. The build and assembly quality is far greater than with other metal beds I have encountered.”

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Posted 5 months ago

“Ive purchased two iron bedframes from The Original Bed Company, the Hamilton low end and Chatsworth's. They are of amazing quality and very sturdy. I'm really happy with how lovely they look in our bedrooms. I would definitely recommend this company as their customer service is really good and their beds are of an extremely high standard.”

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Posted 5 months ago

The Original Bed Company is rated 4.8 based on 2,346 reviews