The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,297 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

Write Your review

Tell us how The Original Bed Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Original Bed Company 5 star review on 2nd March 2025

332

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic product, sturdy, looks good and great value (for an iron frame bed). Only moan is it took 8 weeks to arrive”

Helpful Report

Posted 6 years ago

“We have been really happy with our new Olivia bed - it's comfortable and looks good too. It arrived withing 24 hours of ordering, and was very simple to assemble.”

Helpful Report

Posted 6 years ago

“We love the new bedstead we bought for our spare room ... and it looks gorgeous !”

Helpful Report

Posted 6 years ago

“Absolutely love the bed frame we purchased. Looked at several much dearer than these in shops and online yet this one is better quality. So sturdy and looks even better in real than it did on website. So pleased with it brilliant bed frame would highly recommend.”

Helpful Report

Posted 6 years ago

“I had originally ordered my bed from Dreams and had issues with the slats but ongoing issues with the order and how long it would take so I went on to your website and rather than the 8 to week delivery you offered 2 weeks. All staff I spoke to were very helpful and efficient. They kept me up to date at all times. I paid for installation and the guy who did this was very helpful, friendly and professional, he was asking questions as he was putting the bed together and also advising on his progress, he took just over 30 minutes to do and helped me move my mattress that I had moved to the living room back on to the bed. I would highly recommend OBC to anyone in their efficiency and professionalism. Thank you for your great service after having to endure an awful experience from Dreams.”

Helpful Report

Posted 6 years ago

“I would fully recommend them - I love my bed and their customer service was great, even arranging delivery to my chosen room at no extra cost”

Helpful Report

Posted 6 years ago

“This is the second bed that I have ordered from OBC. Although it was out of stock, it was well worth waiting for - the quality is very good and was put together quite quickly.”

Helpful Report

Posted 6 years ago

“The bed is fab, and it was delivered within a few days. Great service would definitely recommend”

Helpful Report

Posted 6 years ago

“Am very pleased indeed with both bed and mattress and the helpfulness of the company.”

Helpful Report

Posted 6 years ago

“Great bed, pity we had to wait so long for it. Also the wrapper and box it came in was filthy, which made us wonder how clean the bed would be but OK once unwrapped.”

Helpful Report

Posted 6 years ago

Dear William, Many thanks for your review. Rally glad to hear that you're happy with the bed. Looking at your order, it seems like your bedstead did come into stock within the 6-8 weeks advertised for that particular size and colour. We're sorry this left a feeling of disappointment, but we do try to be as clear as possible on the product page by displaying lead times. I will be sure to look into the box being dirty, and am glad to hear that the goods were nice and clean. Best wishes, The Original Bed Company

Posted 6 years ago

“Excellent service from choice to delivery”

Helpful Report

Posted 6 years ago

“A great bed! However, the Saturday delivery was unexpectedly brought forward a day (but good service in resolving this hiccup).”

Helpful Report

Posted 6 years ago

“Lovely bed and really like the design and brass top and bottom headboards.Storage under bed very useful,no problems with the delivery.”

Helpful Report

Posted 6 years ago

“Bed appears to be well made and sturdy so far”

Helpful Report

Posted 6 years ago

“Everything was so easy from ordering to delivery. The delivery itself was spot on time and I must say I cannot faultThe Original Bedstead Company. Well done all.”

Helpful Report

Posted 6 years ago

“Ordered my new bed frame and less than 48hrs later I was assembling it! I managed to assemble a double bed frame on my own (with the help of some books) and found the instructions to be good. Like the ability to add storage drawer at a later stage if required. Very happy with my new bed as it is excellent quality and would definitely recommend the bed frame and the company to others.”

Helpful Report

Posted 6 years ago

“Excellent product and very happy. Unfortunately the delivery process is a mess! Seems like there is poor communication between Bedstead and Arrow (courier). Order placed 16.08.18 but we kept on chasing the scheduled (3-5 day) shipping for essentially ten days by calling both parties with not much luck. Finally, discovered that our bed is just sitting with the courier for almost a week! Eventually after perseverance Arrow agreed to deliver it on 25.08.18!”

Helpful Report

Posted 6 years ago

Dear Shahzad, Glad to hear you are very happy with the bedstead. Sorry to hear that your delivery experience did not match up to this though. We despatch any product that is in stock to our delivery company straight away, so it's disappointing to hear that they had it in their warehouse for seven days before it was delivered to you. We will be sure to investigate why this happened. Best wishes, The Original Bed Company

Posted 6 years ago

“Love the bed. Very sturdy. Simply thought out and easy to erect. Diagrams on leaflet could be a bit clearer as not clear as to which way up bars need to go and easy to put them wrong way up. Would love you to think about less packaging, no plastic nor polyestirene as we are all supposed to be saving the planet.”

Helpful Report

Posted 6 years ago

“Amazingly quick service (less than 36 hours). Very good value for money”

Helpful Report

Posted 6 years ago

“Slats provided were extremely dirty in plastic cover, once opened they deposited dark sooty dirt. They should not have passed the final check. The despatch of the slats was therefore unacceptable. The delivery of the bed by your two delivery men was excellent. Faultless. The bed itself is lovely. Huge shame that the contents weren't checked. Very disappointed.”

Helpful Report

Posted 6 years ago

The Original Bed Company is rated 4.8 based on 2,297 reviews