The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,292 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,292 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 6th February 2025

330

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bed delivered on time, very good quality and easy to assemble, very impressed with overall service and quality.”

Helpful Report

Posted 3 years ago

“Beautiful bed. Easy to put together and extremely comfortable. Excellent service - very pleased”

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Posted 3 years ago

“Will not use again. Bed 2 weeks late. Arrived with wrong slates. Holding bolts cross threaded. Customer Service guy made all the excuses under the sun each one picked apart until he hung up having to band sid his ego. All of the above for a bedstead costing £450.”

Helpful Report

Posted 3 years ago

Hi Kevin, Apologies that the slats were incorrect, I can see that a new set of slats were sent out immediately on a next day service, which is great, but sorry if the person you spoke to was not more understanding whilst on the phone in regards to your frustration about the error occurring in the first place. I was surprised that you mentioned the bed being late, as our lead times are extremely reliable at present, despite the current climate. Looking into it, your order was quoted at eight to ten weeks and was despatched within that timeframe. Our couriers then deliver within 3-5 days. I'll certainly take it up with them as to why this particular order took longer. I'm sure you will have the bed for many years; I've had mine for 14 now, and it's as new. Exceptional longevity for £450. When it does come to changing though I hope you will feel less aggrieved by your experience and may once again consider us. Repeat custom is a massive part of our business. I completely accept your position if you do not though. Apologies once again. Best wishes, The Original Bed Company

Posted 3 years ago

“I love my new bed it looks great in my new home, everyone has loved the bed and asked me where l bought it from. Well worth the wait”

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Posted 3 years ago

“A quality, comfortable solid well made bed, delivered when they said it would be. Definitely value for money. I have had three beds from this company over the last 10 years and have never been disappointed.”

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Posted 3 years ago

“The company were very good, they allowed me to change the delivery address with ease. I was waiting for the bedframe for 4 months however in the current climate this was understandable. The bedframe is perfect and fits well with our bedroom.”

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Posted 3 years ago

“Fantastic service from start to finish. High quality product at a very reasonable price. Lots of choice and delivery time was speedy. Will definitely be shopping here again in the future.”

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Posted 3 years ago

“I absolutely love my new bed. It’s really sturdy, very well well made and looks just right in my cottage bedroom. I was a bit worried that I might have trouble getting it up my narrow turning stairs but it was packed into surprisingly small pieces that were easily manoeuvred up and around in a tight space. It arrived in lockdown so I had to take it upstairs and assemble it by myself (it is a double bed, too) but I managed it!”

The Original Bed Company 5 star review on 5th March 2021

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Posted 3 years ago

“Quality and service first class !! Thank you 😊 !!”

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Posted 3 years ago

“Beautiful bed. Solid construction, well made. Stunning. Good delivery. No complaints and would recommend.”

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Posted 3 years ago

“Great service. Ordered and delivered exactly as expected. This is my second order. No quibbles about delivery to Northern Ireland”

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Posted 3 years ago

“We bought two low end Hamilton iron and brass beds in ivory and black (brass fittings) and are absolutely delighted with the quality and style.We also have a number of original Victorian iron and brass beds in the family - and the OBC versions are just as pleasing, and look like they will last a long time to come.There was a wait of about 4 weeks - but it was worth it.The beds were super well packaged and straight forward to assemble.Overall we highly recommend the OBC - we doubt that customers would be disappointed in the standard of build/materials and therefore highly recommend.”

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Posted 3 years ago

“Love my new bed this is the third I have bought from the original bed company.Well made and looks great in my newly refurbished bedroom. Communication and delivery good which during a period of lockdown is excellent. Well done”

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Posted 3 years ago

“Beautiful bed ,would definitely use this company again .”

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Posted 3 years ago

“After having bought many beds this one is by far the best. Solid, easy to make and well made. Good choice of colours and styles. Shipped on time and good value.”

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Posted 3 years ago

“Suivi commercial très bon. Qualité des matériaux. Choix de modèles. En revanche difficultés rencontrés avec certains pas de vis. On ne peut visser complètement car les trous ne coïncident pas parfaitement entre eux”

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Posted 3 years ago

“Excellent bed, great quality”

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Posted 3 years ago

“We initially ordered the Julia King Size bed and due to my husbands bad measurements of our space, it was too large. OBC couldn't have been more understanding they picked up the wrong one and delivered another within 72 hours of the mistake. We can't rate the bed highly enough, it is beautiful, made of wonderful sturdy iron and feels like it will last a very long time. If you're thinking of ordering don't hesitate you cannot go wrong. Thank you.”

Helpful Report

Posted 3 years ago

“We ordered a double wooden bed from this company. Having paid £1000 I was disappointed that I received very little from them in communication of when we would expect the delivery. Further I was then told it was ready and given the details of the delivery firm. This firm was only offering one date for delivery. Then when I rejigged everything to fit in with this, the delivery team sent me an email saying they would deliver from 7am to 9am. The delivery guys were really great, they called beforehand and couldn't have been more helpful however organising the removal of the old bed and sorting out logistics is not easy in lockdown. The main issue is the actual bed - the instructions were not for the model we ordered so completely useless and very complicated. The parts are not named and neither very importantly is whether certain boards are fitted up or down - this is very important in the base because the holes are not central and without the instructions, it is impossible to know which way up they go until you've put that section together. The spanner supplied was very cheap and did not fit on the nuts easily and further there was not room to turn the nuts in the recesses. In short, if you want to make lockdown utter hell, order one of their wooden beds - it looks two of us 6 hours to put together! 6 hours!!! Cheap parts, the packaging was ridiculous and took almost an hour to unpack... there were NO proper instructions!!! and 100s of unmarked parts. I would never ever order a wooden bed from this company again. The only upside was we slept well because we were utterly exhausted by the time it was finally put together. There is also a scratch on the headboard but there is no way I'm taking this apart again to fix a new one... Very very disappointing overall...”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to write the review. We’re sorry to hear your disappointment. Please note that In regards to Arrow XL delivery service, 90% of the time they offer multiple delivery days. In remote locations with no nearby towns vans can sometimes only be in that area one day a week. Unfortunately I can see by your postcode that your address fits within the group. I'm glad that the two hour window and pre-call were made. We are partnering with Arrow XL because they are very efficient with Large & Heavy deliveries. Arrow XL is the UK's leading 2-man home delivery specialist company and deliver over 2 million customer orders every year. We do have grouped instructions for some beds, as they are assembled using the exact same process; with the holes and fittings being identical. Most customer's find assembly fairly easy and we include a picture for each step, this helps guide a customer as to which way round a specific part should be attached, for those holes that aren't centred, we'll be sure to look at these again though to see if it can be made any clearer. All our boxes are labelled and flat packed with standard and secure packaging process. The additional labels will be added and updated accordingly. We will also contact you directly about resolving the damage to the top of the bed, in a manner that does not cause any inconvenience to you. Please also kindly note that we are always here to assist all our customers in anyway possible. Best Regards, The Original Bed Company

Posted 4 years ago

“I ordered a Solomon Super King in satin black, for delivery to Spain after Brexit (my fault). Delivery was delayed and cumbersome, but customer service was excellent and prompt throughout, with a real effort to mediate on my behalf with the shippers. So Kudos to OBC for showing so much empathy and professionalism. I trust that they will find ways to smooth shipments to the EU or change shippers. I assembled the bed on my own in under two hours, though the instructions called for two people. It is sturdy and beautiful. It doesn't squeak.”

The Original Bed Company 5 star review on 25th February 2021

Helpful Report

Posted 4 years ago

The Original Bed Company is rated 4.8 based on 2,292 reviews