Old Railway Line Garden Centre Reviews

Name: Old Railway Line Garden Centre
Address: Old Railway Line Garden CentreThree Cocks, BRECON
Rating: 4.81

4.8 Rating 8,339 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

4.8

Based on 8,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Service and fast delivery. Thank you.”

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Posted 1 year ago

“Really impressed with the quality of these cutlery sets and prompt delivery, thank you!”

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Posted 1 year ago

“Just what i have been looking for, recommended by RHS and half the price of other sources.”

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Posted 1 year ago

“Good contact and service”

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Posted 1 year ago

“Having previously been a regular customer for years myself and my sisters were treated as if we were criminals today as the alarm went off as we exited. We stopped and came back in to be told we couldn't leave and had to empty our bags onto the counter which we did. We walked numerous times back and forth through the alarm not setting it off. So clearly was a false activation of the alarm. Despite this the rude member of staff being reluctant to let us leave and treated us as if we had stolen things even though we had shown her receipts and contents of bags pockets etc this was not good enough and this occured in full view and earshot of other members of public. This whole situation severely distressed my 2 year old niece and embarrassed myself and my two sisters highly. My family and I have been shopping here for years and to be treated in such an unacceptable manner when we have done absolutely nothing wrong is shocking and we won't be back again.”

Helpful Report

Posted 1 year ago

Dear SJ, We are truly sorry to hear about your recent experience at our shop, and we deeply apologise for the inconvenience and embarrassment you and your family went through. This is certainly not the level of service we aim to provide, and we take your feedback seriously. First and foremost, we would like to assure you that our shop's security measures are in place to protect both our customers and our merchandise. However, we understand that the situation could have been handled more delicately. We will investigate this incident further to identify the cause of the alarm activation and to improve our procedures for addressing such situations. It seems that there was a false alarm, and we genuinely regret the distress it caused your family, particularly your 2-year-old niece. Please email me directly (joe@oldrailwayline.co.uk) with the time on your receipt and I will look into this further. We appreciate your loyalty as long-time customers, and we are committed to ensuring that such incidents do not happen in the future. Please accept our sincerest apologies, and if there is anything we can do to make amends for this unfortunate experience, please do not hesitate to reach out to us directly. We hope that you will consider giving us another chance in the future to provide the exceptional shopping experience you deserve. Your satisfaction is our top priority. Thanks, Joe

Posted 1 year ago

“Very pleased with my purchase.fast delivery and well packed. Nice quality and great service.”

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Posted 1 year ago

“Good prices and fast delivery. Would recommend.”

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Posted 1 year ago

“Arrived on time, 24 pieces safely packaged and undamaged. Great product, was as description said. Would buy again from this seller.”

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Posted 1 year ago

“The order of the parcel was safely packaged well delivered & handled with care from your garden centre from all the staff from the old railway line. All the staff did really well with the package and should be proud of yourself So thank you very much for your hard work and keep it all up of what u do there Rate u 100 / 💯 So thank you for your custom & hope to shop with u next summer spring From your customer Jacob”

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Posted 1 year ago

“Excellent service and really fast despatch - thank you.”

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Posted 1 year ago

“Five out of 5 customer satisfaction. The gazebo covers arrived well packaged and within 4 days.”

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Posted 1 year ago

“You are the best”

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Posted 1 year ago

“Quick response and prompt delivery as promised with clear communication links with the online sales team. Good quality products and a wide choice.”

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Posted 1 year ago

“Arrived quickly in excellent condition”

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Posted 1 year ago

“Best Fruit Cake I’ve had.”

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Posted 1 year ago

“The terracotta pumpkin I received was not the one that I had preferred as I had made my preference for style in the comments box on purchase. When it arrived it was chipped which was disappointing”

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Posted 1 year ago

“Excellent service. Plants were very healthy and arrived in perfect condition. Card inside said “Carefully packed by Graham” and I can’t argue with that statement. Thanks Graham and thanks Old Railway Line Garden Centre.”

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Posted 1 year ago

“A group of 18 of us attended for lunch. We can honestly say the food and service was great, each member of the party had a really nice time. Thank you so much from Walnut Gardens Social Club in Kington. :)”

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Posted 1 year ago

“I had a query which was answered promptly and efficiently by a friendly staff member. The delivery as usual was promptl and exactly as ordered .I have no hesitation in recommending the company and will be using them again . 5 stars!”

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Posted 1 year ago

“Extremely quick service and products purchased were a good quality”

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Posted 1 year ago

Old Railway Line Garden Centre is rated 4.8 based on 8,339 reviews