Old Railway Line Garden Centre Reviews

Name: Old Railway Line Garden Centre
Address: Old Railway Line Garden CentreThree Cocks, BRECON
Rating: 4.82

4.8 Rating 8,448 Reviews

96 %

of reviewers recommend Old Railway Line Garden Centre

4.8

Based on 8,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Old Railway Line Garden Centre:

The Old Railway Line Garden Centre is a family run, independent Garden Centre, Farm Shop and Restaurant combined, offering the very best gardening, home and outdoor living products alongside delicious, fresh, locally produced food and drink.

The garden centre is situated in the heart of the picturesque Wye Valley, nestling at the foot of the Black Mountains with outstanding views of the Brecon Beacons and surrounding Radnorshire Hills.

Visit Website

Phone:

01497847055

Email:

marketing@oldrailwaylinegc.co.uk

Location:

Old Railway Line Garden CentreThree Cocks
BRECON
LD3 0SG

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Old Railway Line Garden Centre 5 star review on 26th January 2025

168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Delivery was faster than expected. Really happy with the product and price. Thank you”

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Posted 1 year ago

“Fabulous garden centre offering a wide variety of plants.”

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Posted 1 year ago

“Happy with the services.”

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Posted 1 year ago

Good afternoon, I am sorry to see you have left us a 1-star review regarding your order. We have sent numerous replies to each of your emails however it is apparent you are not receiving the emails, they may be going directly into your 'junk folder'. Your order of a pot was originally held due to us noticing a chip on the rim, as this was the last one available, we emailed you images and offered discount due to the small imperfection if you still wanted to receive it. As we did not receive a reply to our email, your order was then refunded in full on the 22nd July. We are hoping you are able to see this reply to understand we have tried to contact you regarding your order numerous times and are not a scam site. If you do see this message we would appreciate it if you could amend your review as we have tried to provide the best service possible for you. Kind Regards, The Old Railway Line Garden Centre

Posted 1 year ago

“Despite my order been dispatched quickly, I have still not received my order from the delivery company.”

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Posted 1 year ago

Dear Karen, We were sorry to hear that your order has not been delivered yet. We understand how frustrating this situation must be for you. We have contacted the courier and opened up an investigation regarding your order, sadly we did not receive a response. We have therefore dispatched replacements to avoid any further delay in you receiving your order. Again we apologise for the inconvenience caused; however we hope you are happy with the items when they arrive with you shortly. In the future, we kindly request that if you encounter any potential issues with your orders, please inform us directly before leaving a review. This will give us a chance to rectify any problems promptly and ensure a more satisfactory experience for you. Kind regards, Graham Lewis

Posted 1 year ago

“Fantastic customer services and superb packing of 6 beautiful large Heritage pots for lavender plants”

Old Railway Line Garden Centre 5 star review on 29th July 2023

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Posted 1 year ago

“Great product thank you will shop with you again”

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Posted 1 year ago

“Very good service thank you”

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Posted 1 year ago

“Fast delivery of just what I ordered. What more can anyone want?”

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Posted 1 year ago

“Healthy plant and really well packed”

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Posted 1 year ago

“Amazing price and service, very friendly and helpful staff arranging delivery.”

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Posted 1 year ago

“My order was handled really well. There was a slight issue and I was contacted immediately to resolve it. I was dealt with courteously and professionally and received my goods really quickly. My parcel was packaged well.”

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Posted 1 year ago

“I ordered a water feature online. This was followed up a few hours later with a confirmation telephone call, and telling me my day of delivery. On the day of delivery I rang back and was given my appropriate drop off time. Service was first class, thank you.”

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Posted 1 year ago

“Excellent service. Contacted when plant not available & offered substitute if we wanted. We did & plant arrived with advice. First time buying from here but will in future”

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Posted 1 year ago

“I purchased 2 white patio roses for my mum. She loved them! Quick dispatch too. Excellent quality. Only thing that let it down was the courier Evri. The driver delivered them upside down so one got slightly broken. Even though you kindly put a sign on saying this way up. Product and service was amazing and I have a very happy mum xxxx”

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Posted 1 year ago

“Very prompt delivery, and excellent packaging around delicate items. Would definitely recommend 😍”

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Posted 1 year ago

“Excessive delivery charge £4.95 to what in effect amounted to 3 packets of seeds in an envelope with a 2nd class stamp on it.”

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Posted 1 year ago

“We are very happy with the tree we received. It is a nicely developed, healthy specimen. A problem caused by the carrier was promptly and amicably dealt with. Wouldn’t hesitate to buy from them again.”

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Posted 1 year ago

“The service I received was very good. I found what I wanted on the website, paid for it and it was delivered soon after with no problems.”

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Posted 1 year ago

“Great service …. Very helpful and friendly staff . All in all … nothing to fault . Five star Garden Centre”

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Posted 1 year ago

“Lovely healthy plants, speedy delivery &well packaged. Very pleased with purchase”

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Posted 1 year ago

Old Railway Line Garden Centre is rated 4.8 based on 8,448 reviews