The Nappy Gurus Reviews

Name: The Nappy Gurus
Address: 98 Sutton Road, Seaford, Seaford, Seaford, East Sussex
Rating: 4.93

4.9 Rating 793 Reviews

99 %

of reviewers recommend The Nappy Gurus

Company Reviews

Product Reviews

Metrics

4.9

Based on 793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Write Your review

Tell us how The Nappy Gurus made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Nappy Gurus 5 star review on 23rd January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service everything. I once had a small issue where something was missing but it was sorted straight away no problems. Everyone is super kind and helpful. Products are all amazing a great variety of cloth nappies and eco products. And if the website wasn’t already super enough they have a great Facebook page which is a great support and family for learning and sharing experiences with the progducts. Well done Nappy Gurus! Big smiles from me and Bubba!”

Helpful Report

Posted 4 years ago

Thank you Demi for your honest review! We're so pleased you're happy. We like to obviously keep mistakes to a minimum but we're only human and I'm so happy that you are happy with how it was handle. Customers like you are what keeps us going and we are so happy that you are happy! Looking forward to seeing you again soon :)

Posted 4 years ago

“The customer service really is the best around! They will go above and beyond. The product range is amazing and I love the selection in the Eco Living department. Thank you!”

Helpful Report

Posted 4 years ago

Thank you! We love our Eco Living depo too. Gradually adding more and more to the product list. Thank you for the review :)

Posted 4 years ago

“I feel so much more relaxed about starting our cloth nappie journey now I have spoken to Petra!! I sent in questions I was unsure about and she answered them all and more! I have now ordered all the recommendations Petra gave me and I can't wait for the delivery from The Nappy Guru to arrive! One happy and relaxed customer!!!”

Helpful Report

Posted 4 years ago

Exciting! Thank you so much for your lovely review! I'll pass this on to Petra! :)

Posted 4 years ago

“I’ve been thinking of transitioning to cloth nappies for a while but felt overwhelmed by all the different brands and options. I filled in the questionnaire and Kathrin got back to me so quickly. She recommended a few brands based on my criteria and took the time to explain in detail how they work. She even took photos of some nappies to show me how they are assembled. I’m so glad I found this site and thankful to Kathrin for helping me on my cloth nappy journey. I can’t wait to try out the nappies when they arrive.”

Helpful Report

Posted 4 years ago

Thank you Maria. I will be sure to pass your kind words onto Kathrin :)

Posted 4 years ago

“I emailed the nappy gurus and filled out the questionnaire as a first time mum but also brand new to cloth nappies- I was completely confused and overwhelmed by all the options, to the point it was putting me off! I got an email in response to my questionnaire from Innes. From the start she was warm and friendly and put me at ease. I visited her at her home (meeting her gorgeous little boy!) and she talked me through the options in a way that was non-scary, not overwhelming and made lots of sense. Innes really took time to understand our needs as a little family and has helped me so much to know what I need and what will suit us best. Thank you so much!!”

Helpful Report

Posted 4 years ago

This is a wonderful review Rhiannon. Thank you so much. I will pass on your kind words to Innes :)

Posted 4 years ago

“I am new to cloth but have done a lot of reading and already had 3 nappies to try. I completed the questionnaire to see if there were any other brands to consider in addition to the ones I had already purchased. Innes replied to my completed questionnaire with such detail and provided lots of options in relation to my requirements and was also really honest about other options that I hadn’t considered. The helpful links about cloth nappies was also a great addition! Due to the questionnaire I have bought 7 more nappies to help me to go full time cloth during the day - exciting!”

Helpful Report

Posted 4 years ago

Thank you so much for your honest review! This is great to hear. Innes is invaluable as are all our Gurus. They are a wealth of knowledge and you can continue to call on Innes throughout your cloth nappy journey should you need to. We're pleased you found us! :)

Posted 4 years ago

“Amazing service, my go to place for all things Cloth!!!”

The Nappy Gurus 5 star review on 22nd January 2020

Helpful Report

Posted 4 years ago

Thank you Sammie. This is great to hear! Thank you :)

Posted 4 years ago

“I was super impressed by the quick service I received after filling out the nappy advice questionnaire. Megan Bradford Replied promptly via email and gave me lots of suggestions to help me get the most out of the nappy brands I already use and also recommended another brand for me to try. I just placed my order with The Nappy Gurus and cant wait for it to arrive!”

Helpful Report

Posted 4 years ago

Thank you Becky this is great to hear. Meg is the best ❤️ Thank you so much for shopping with us and we can't wait to see you again soon :)

Posted 4 years ago

“Such a quick reply with loads of helpful personalised infowhich answered all of my questions and more! Thankyou meg!”

Helpful Report

Posted 4 years ago

That you Julie for your great review! Meg is awesome :)

Posted 4 years ago

“Really happy with The Nappy Gurus. Excellent advice following a questionnaire and prompt shipping of products. I also love the variety of brands stocked.”

Helpful Report

Posted 5 years ago

Thank you so much for your lovely review, we really appreciate your kind words. :)

Posted 4 years ago

“Good range of products at competitive prices. Excellent info on the site for each nappy type.”

Helpful Report

Posted 5 years ago

Thank you for your great review :)

Posted 4 years ago

“Awesome customer service, so helpful with everything. Quick responses on social media. Great range of products and website is up to date with stock information which is really helpful.”

Helpful Report

Posted 5 years ago

Thank you for your awesome review Maisie. We really appreciate your kind words and we hope to see you again soon :)

Posted 4 years ago

“Got the mystery box and it came within two days tracked in great condition all items really high quality. Not tried any yet as adding to the baby prep but will leave another review once items are in use”

Helpful Report

Posted 5 years ago

Excellent news! We can't wait to hear how you get on :)

Posted 5 years ago

“Really helpful service and speedy delivery.”

Helpful Report

Posted 5 years ago

Thank you Zoe. this is great to hear. We look forward to seeing you again :)

Posted 5 years ago

“Super speedy service! Thanks very much!”

Helpful Report

Posted 5 years ago

Great to hear! Thank you :)

Posted 5 years ago

“Never had a problem and I love the fact that I was given some info and advice on what products might work best for me and my little boy! lll always come to the nappy gurus for reusables if no second hand ones are available to purchase elsewhere. Also these guys can give Amazon a run for their money with how quick my parcels arrive!”

Helpful Report

Posted 5 years ago

Wow! Thank you so much for your fab review! We are pleased to hear you received your parcels, super fast! :) Looking forward to seeing you again soon :)

Posted 5 years ago

“Always a fantastic service. Super quick and reliable delivery and great choice of products xxx”

The Nappy Gurus 5 star review on 20th November 2019

Helpful Report

Posted 5 years ago

This is fantastic to hear Jennifer. Thank you so much! :)

Posted 5 years ago

“My daughter tried Terry napkins with her first child but switched to disposals. No 2 child cannot tolerate disposals & she has tried similar designed nappies to the ones I have just bought with good results. Apparently these are A* & suit both Grandson's bottom, daughter washing them & Grandma's bank. No problem at all, even on a recent holiday. Recommended by us all,”

Helpful Report

Posted 5 years ago

This is fantastic to hear Glynis, thank you so much for the lovely review and it's brilliant to hear how well your daughter is getting on with them! Thank you!

Posted 5 years ago

“Great recommendations and gorgeous products. Very sensible advice tailored to the customers needs. I was new to cloth when I dis the questionnaire and felt as though I wasn't just trying to be sold lots of products which was fab.”

Helpful Report

Posted 5 years ago

Thank you Hayley for your honesty, we really appreciate the time it takes write a review. We hope to see you again soon :)

Posted 5 years ago

“Speedy service and exactly what I wanted”

Helpful Report

Posted 5 years ago

This is great to hear, thank you for your lovely review :)

Posted 5 years ago

This is great to hear! Thank you so much for leaving a lovely review :)

Posted 5 years ago

The Nappy Gurus is rated 4.9 based on 793 reviews