The Nappy Gurus Reviews

Name: The Nappy Gurus
Address: 98 Sutton Road, Seaford, Seaford, Seaford, East Sussex
Rating: 4.93

4.9 Rating 792 Reviews

99 %

of reviewers recommend The Nappy Gurus

Company Reviews

Product Reviews

Metrics

4.9

Based on 792 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Write Your review

Tell us how The Nappy Gurus made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Nappy Gurus 5 star review on 23rd January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my re usable nappies the other day and I have to say they’re amazing! It’s my 1st time using them and I’m so impressed. They’re so much better for my daughter and very soft for her skin”

Helpful Report

Posted 2 years ago

Thank you so much for your lovely review Kianne. So pleased you love the nappies! :) x

Posted 2 years ago

“Extremely helpful and very easy to order with fast response… loving our new nappies (large starter pack with 29 nappies in!!!) it’s perfect and they fit beautifully to our pretty little 15 month old girl. The patterns are also gorgeous.”

Helpful Report

Posted 2 years ago

We're big fans of the starter packs here, everything you need to get you going! Super pleased they fit so well, thank you Ebonnie. :) x

Posted 2 years ago

“I emailed the Nappy Gurus with a problem on the Saturday, got a response within days, ordered the recommended items and by the following Saturday I no longer had leaking nappies! Great advice, love my purchases, speedy delivery and easy to use website. Thanks a lot.”

Helpful Report

Posted 2 years ago

This is amazing news, so pleased you no longer have leaking nappies and we could help you out so quickly. Thank you Hannah. :) x

Posted 2 years ago

“I have Laura hayhoe, she’s incredible and very detailed and has replied with such efficiency!! So pleased to have her by my side :)”

Helpful Report

Posted 2 years ago

This is so lovely to hear, we will pass this on to Laura for you. Thank you Florence. :) x

Posted 2 years ago

“A really friendly team with all the knowledge, I asked a lot of questions and they didn’t mind answering every single one and even offered lots of recommendations I was left feeling confident and happy with all the advice and support I was given!”

Helpful Report

Posted 2 years ago

We never mind lots of questions, it's what we're here for! We love to hear that our advice was helpful, thank you so much Catherine. :) x

Posted 2 years ago

“I asked for some individual advice as I am in the process of becoming a foster carer and needed to make sure I could meet a large age range of children's needs. Amy replied and I can honestly say that I am so glad I asked for advice. Amy has been an absolutely wonderful nappy consultant, going through exactly what I needed, what I could budget for and came up with exactly the right package to meet the needs of any child from birth all the way through to potty training. Amy was so patient with me as we discussed what was not a straightforward order and she has such a fantastic knowledge of all the nappies on TNG website that she could base her recommendations on genuine understanding of what would be the best options. She was always happy to answer my questions and made me feel, not like I was just another customer, but like a friend who was offering her best advice and suggestions knowing what I needed. Thank you so much Amy, I am thrilled to pieces with my order and all the help you have given me and I truly appreciate it. I will always recommend The Nappy Guru and especially Amy! Thanks again.”

Helpful Report

Posted 2 years ago

Thank you so much Janice for all of your kind words and wonderful review. We are so pleased we could help you on your exciting and rewarding journey into Foster Care. We wish you all the best and will be here for any future advice. :) x

Posted 2 years ago

“Excellent service and product. Look forward to trying them when baby arrives.”

Helpful Report

Posted 2 years ago

Thank you so much Jennifer, all the best for the arrival of your little one. :) x

Posted 2 years ago

“Thanks Frith for all your help! Will definitely be recommending to others!”

Helpful Report

Posted 2 years ago

Thank you so much for your lovely review, we are so glad Frith's advice was helpful. :) x

Posted 2 years ago

“Jenny was really helpful to me explaining all the different types of Nappies I am glad I spoke to her, the customer service was 5**. The prices of the nappies on her are one of the cheapest you can find! I am yet to order but they are all well known brands or nappies.”

Helpful Report

Posted 2 years ago

Thank you so much for your lovely review. We have passed this on the Jenny, so pleased her advise was helpful. :) x

Posted 2 years ago

“The swim pants and liner are really comfortable for baby to wear in the pool. No apparent leakage whilst swimming and the pattern of the pants brought admiring comments. Very happy with my purchase.”

Helpful Report

Posted 2 years ago

Thank you very much for your review Elizabeth. It's great to hear the swim pants were comfortable and worked well. :) x

Posted 2 years ago

“Very pleased with my purchase”

Helpful Report

Posted 2 years ago

Thank you for such a lovely review! I am so glad to hear you are happy with it x

Posted 2 years ago

“My order never arrived even though it said completed on the status update! I am trying to contact the Bally gurus to see what’s happening”

Helpful Report

Posted 2 years ago

Hello Freya, I am very sorry your item has not arrived yet. We did respond to your email giving you the tracking information which is the best way to see where your parcel is. I can assure you your parcel left us promptly, it has just had to go through customs which can bring some delays out of our control. To keep up to date with where your parcel is please do feel free to check on the link at any point. If you need anything else from us then please do let me know. Kind regards, Meg @ TNG x

Posted 2 years ago

“Petra provided me with such useful help and recommendations of cloth nappies that would suit my/babies needs. Really easy to fill out form and only waited a day for a reply. Thanks so much :)”

Helpful Report

Posted 2 years ago

Thank you so much Sally for your lovely review. I have passed this on to Petra, so glad her advice was helpful. :) x

Posted 2 years ago

“Wonderfully packed, good quality nappies. Fast delivery. Can't wait to order my next lot!”

Helpful Report

Posted 2 years ago

Great to hear your parcel arrived quickly. Thank you for your lovely review Heather. :) x

Posted 2 years ago

“Supper helpful and lovely products. And the hand written note to wish us good luck with the new arrival due is August, was truly lovely and made me smile that day.”

Helpful Report

Posted 2 years ago

Thank you so much Helen, we are so pleased our note made you smile. All the best for your exciting arrival! :) x

Posted 2 years ago

“Excellent range of products and amazing customer services. Very knowledgeable and helpful and speedy delivery”

Helpful Report

Posted 2 years ago

Thank you for your fab review Sarah, so pleased to hear this. :) x

Posted 2 years ago

“Fast delivery, good range of products and love the information they give about nappies, I'm always using the absorbency details to help me decide. Customer Service is great, I had a nappy break unfortunately and they were quick to replace it with no problems.”

Helpful Report

Posted 2 years ago

So glad we could help to quickly replace your faulty nappy Bryony. Thank you so much for the lovely review. :) x

Posted 2 years ago

“Really quick delivery and helpful social media team. Great prices on products as well.”

Helpful Report

Posted 2 years ago

So pleased your order arrived quickly and our SM team were of help. Thank you Amber. :) x

Posted 2 years ago

“I really love using the Nappy Gurus website for all my cloth nappy and eco needs. They have a really great range of products and their most recent new range (the potty training gear) is something I’ll definitely be looking at in the future. I think the people who work there are really helpful and their questionnaire and gurus have helped me enormously with my initial research and my ongoing issues or queries. I think their advice and continued support alone is why I’d continue to buy from their website, never mind how much I like the products! Also I love the little chocolate that comes in some of the deliveries- a little treat for me while I’m buying for my baby!”

Helpful Report

Posted 2 years ago

Thank you so much Amy for this fanastic review. We were really excited about our Potty Training additions, I'm glad they are well receieved. Thank you for your kind workds about our team and gurus, we're pleased all of our advice and support had aided your cloth/eco journey. :) x

Posted 2 years ago

“Their advice on reusable nappies is fantastic. And more recently loved the range of cloth sanitary products and the knowledge on those is again fantastic! One happy customer!”

Helpful Report

Posted 2 years ago

We love to hear that our nappy advice is helpful, thank you for the lovely review RT. :) x

Posted 2 years ago

The Nappy Gurus is rated 4.9 based on 792 reviews