The Nappy Gurus Reviews

Name: The Nappy Gurus
Address: 98 Sutton Road, Seaford, Seaford, Seaford, East Sussex
Rating: 4.93

4.9 Rating 792 Reviews

99 %

of reviewers recommend The Nappy Gurus

Company Reviews

Product Reviews

Metrics

4.9

Based on 792 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Write Your review

Tell us how The Nappy Gurus made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Nappy Gurus 5 star review on 23rd January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great products, prices and information. Thanks!!”

Helpful Report

Posted 1 year ago

Thank you so much Philippa, glad you liked the products and information available. :) x

Posted 1 year ago

“Quick delivery and a good price for a taster pack, but no information given about any of the specific products sent (sizing, how to use, materials etc).”

Helpful Report

Posted 1 year ago

Hi Tansy, Thank you for your review. I am so sorry you had no information regarding your pack, if you have a look on our site under 'Help hub advice' there are lots of fab resources here. If you would like some further information, please drop us an email at help@thenappygurus.com :) x

Posted 1 year ago

“Super quick dispatch and delivery. Great reusable wipes starter kit - looking forward to using them.”

Helpful Report

Posted 1 year ago

Thank you so much Esme! We hope you love your wipes! If you ever need anything don't hesitate to reach out to us xx

Posted 1 year ago

“Such amazing quality products and fast shipping! I received a few things from here & they have all been fantastic! My favourite has to be the bells bums laundry bag, cute designs & keeps bad smells in! I won’t go anywhere else to order eco friendly products for my baby now!”

Helpful Report

Posted 1 year ago

Thank you Lucy, so pleased everything has worked well for you. :) x

Posted 1 year ago

“Quick delivery and super helpful when I forgot to add an item on. I sent them an email and was sorted out quickly. Thank you very much”

Helpful Report

Posted 1 year ago

Thank you for the lovely review, so pleased we could promptly add the extra item on for you. :) x

Posted 1 year ago

“Purchased the wipes for my eldest granddaughter to use for my first great grandchild. Nothing but praise for quality and usability..”

Helpful Report

Posted 1 year ago

We are so pleased the wipes have been a success for your first great grandchild. :) Thank you Steve. x

Posted 1 year ago

“Absolutely love these nappies. They have excellent absorbency great for a night nappy i was shocked when both my heavy wetters woke up completely dry with no leaks. They also minimise red marks around the legs, soft on the skin and comfortable for baby. The one thing I would say is it could do with a few more snaps on the waist fastening to make it abit more adjustable but overall its a brilliant go to nappy definitely buying more”

Helpful Report

Posted 1 year ago

Thank you so much for this wonderful feedback. We are so pleased they both woke up nice and dry. :) x

Posted 1 year ago

“The Nappy Gurus were ultra fast at responding to my emails when I had a problem. They were even faster to amend the issue and I was impressed at the level of support received.”

Helpful Report

Posted 1 year ago

Hi Clare, I am so pleased we could support you through the problem you encountered. Thank you for the lovely review. :) x

Posted 1 year ago

“Your online store was great and easy to navigate for new first time reusable mum, fast delivery, did have a problem with packaging but made customer service aware and had a quick response back.”

Helpful Report

Posted 1 year ago

Thank you so much Rebecca for a lovely review. If you need any more help our customer care team are only an email or phone call away :) x

Posted 1 year ago

“I’ve been tremendously impressed with The Nappy Gurus. The website was easy to navigate with extremely useful articles on using reusable nappies which helped me figure out exactly what I needed. There’s excellent descriptions of the products themselves, making it easy to select the right items for our needs. The staff are very helpful, with prompt and pleasant communication. The products are good quality and arrived quickly in sturdy and recyclable packaging. The Poppets (wipe solution melts) in particular are fantastic! I will most certainly be using this company again.”

Helpful Report

Posted 1 year ago

Thank you for such a lovely review Nicola. We are so pleased you found our website user friendly and informative, we love Poppets too! :) x

Posted 1 year ago

“Quick delivery and great products!”

Helpful Report

Posted 1 year ago

So pleased your products arrived quickly, thank you. :) x

Posted 1 year ago

“Great selection, good prices and quick delivery!”

Helpful Report

Posted 1 year ago

Thank you for your lovely review. :) x

Posted 1 year ago

“Good advice over the phone and prompt delivery of goods. My daughter hasn't tried the nappies yet but they look very well made and the bamboozle stretch nappy was very soft. She'll let me know how they perform.”

Helpful Report

Posted 1 year ago

Thank you Wendy, so pleased we could assist you over the phone and I hope your daughter gets on well with them. Please let her know she can get in touch with us if she needs any support in the future. :) x

Posted 1 year ago

“I ordered a sample starter pack of nappys from Nappy Gurus. They are beautiful, all great designs and great quality nappies!! Included sample liners and reusable wipes / solution - a great kit and I can't wait to test it! Quick delivery too. Thank you :)”

Helpful Report

Posted 1 year ago

Thank you Abbi, we are so pleased you are happy with your kit, please feel free to contact us if you need any support. :) x

Posted 1 year ago

“Product arrived on time and well packaged. Competitive prices. Really pleased with communication and service”

Helpful Report

Posted 1 year ago

Thank you for this wonderful review. :) x

Posted 1 year ago

“Fab little nappy to trial, cheap price and came with a little guide book. So far we have gotten on well with it, considering my child soaks quite quickly as he drinks so much.. slowly but Surely in the process of transitioning Into reusable nappies., Let's look to the future .. very happy customers 😀”

Helpful Report

Posted 1 year ago

This is amazing news, so pleased you liked your trial nappy and that you are making the switch in your own time and what is best for you and your family. Please get in touch if you need any support in the future. :) x

Posted 1 year ago

“Quick delivery and informative website”

Helpful Report

Posted 1 year ago

Thank you for your lovely review Victoria. :) x

Posted 1 year ago

“Fast delivery, good product for a great price”

Helpful Report

Posted 1 year ago

Thank you for such a great review James. So glad it got to you quickly x

Posted 1 year ago

“I’m really frustrated! This is a nappy discovery kit, which must surely be aimed at people who have barely seen a reusable nappy before. The box has come and while some of the nappies were self explanatory because they were packed with inserts either attached or inside, the little lamb ones of which there may be 2, or perhaps one goes in the other, aren’t obvious. The mushroom one with the snail symbol had 2 bababoo inserts with it, I don’t know if I’m supposed to use both, but I’ve also found another loose piece with a snail on it, that I’m unsure what to do with. Plus I have some loose inserts which I’m unsure what they are for, if they are meant to boost any of the nappies or a particular one, if they should go next to the babies skin…. The pamphlet doesn’t explain this, and I feel like giving up before I’ve even started!”

Helpful Report

Posted 1 year ago

I am so sorry you are feeling so overwhelmed Claire. Cloth nappies can seem daunting but we are here to help you every step of the way, so please do feel free to always reach out to us. I have just popped you an email so hopefully we can get you on your way to using them. Kind regards, Meg @ TNG x

Posted 1 year ago

“We bought the curious about cloth offer of four nappies for £30. We got a great selection of colourful nappies of different types to try and we are enjoying using them so far. Quick delivery with complimentary reusable wipes and wipe solution too!”

Helpful Report

Posted 1 year ago

I am so happy to hear you loved your nappies Christina. If you need any help please don't hesitate to contact us x

Posted 1 year ago

The Nappy Gurus is rated 4.9 based on 792 reviews