The Nappy Gurus Reviews

Name: The Nappy Gurus
Address: 98 Sutton Road, Seaford, Seaford, Seaford, East Sussex
Rating: 4.93

4.9 Rating 793 Reviews

99 %

of reviewers recommend The Nappy Gurus

Company Reviews

Product Reviews

Metrics

4.9

Based on 793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Nappy Gurus 5 star review on 23rd January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am pregnant with my first child and was so confused about reusable nappies and the many different types & brands. I booked a video call with Innes and she was absolutely brilliant. Very knowledgeable and friendly - she answered all my questions and didn't make me feel silly for not knowing what I was doing! Would thoroughly recommend.”

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Posted 4 years ago

Thank you so much Holly for your lovely review :) Innes is a little gem :) Congratulations :)

Posted 4 years ago

“TNG provides ongoing support for when starting out and using cloth nappies. All of the Gurus I have spoken to have been really informative, kind and genuinely happy to help solve whatever issue I was having. I think I would have struggled on my first time in cloth without the support network TNG have set up”

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Posted 4 years ago

Thank you so much for your lovely review Emily :)

Posted 4 years ago

“Wow! I asked for advice being new to cloth nappies and Innes has really made me feel much more confident about it! Her advice was so thorough with so many options of how I could start our cloth nappy journey, all tailored to what I’d asked for. The quick links she sent me to check out the items on the webpage were brill so I didn’t have to do many searches and once the stock comes in I want, I’ll be very happy to be buying them from the nappy gurus. To anyone who is unsure about where to start with cloth nappies - I would definitely ask the team at the nappy guru. Thank you very much for your help! Xx”

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Posted 4 years ago

Innes, is on a roll! Thank you Sarah for your lovely review and 4 stars! This really does mean a lot to us all! Hoping to see you again soon :)

Posted 4 years ago

“Innes was extremely helpful when I asked for advise. Very responsive to emails with a pleasant manner. Thank you!”

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Posted 4 years ago

Innes is a little treasure! Thank you so much for your kind words Vicky. Hoping to see you again soon :)

Posted 4 years ago

“Amazing session with Innes. Super informative. A lot of relevant information, well explained, and very open to answer all of our questions. Was fantastic. We are super happy and we have already ordered our first set of nappies. A great selection to try and see what suits for our family. I'm sure we will buy some more soon.”

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Posted 4 years ago

This is fantastic to read Maite. Thank you so much for your kind words and I will be sure to pass these on to Innes. Hope to see you again soon :)

Posted 4 years ago

“After filling in the questionnaire I have had some really helpful advice from Innes. I really didn’t have a clue where to start but she has made it all a lot clearer for me! And I’m now eagerly awaiting my first nappy order!”

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Posted 4 years ago

This is fantastic Becca. Do let us know how you get on in The Nappy Guru Place on Facebook :)

Posted 4 years ago

“I had a really excellent response from Melissa answering all my questions about newborn nappies. I have also found the videos explaining the different types of cloth nappies really helpful too. It can be quite bamboozling to a complete newby like me but The Nappy Guru team is helping me make sense of it all.”

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Posted 4 years ago

This is fantastic to hear Jess. Melissa is amazing and I'm so please you've found everything so helpful. Hope to see you again soon :)

Posted 4 years ago

“Very responsive and helpful. Always arrives in a timely manner. Great customer service. Really really love the nappy gurus!!”

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Posted 4 years ago

We really really love your Harriet! Thank you so much for this wonderful review. It's so nice to read :)

Posted 4 years ago

“Very happy... I had a personalised email recommending which nappy I would be best having, based on my preferences! So happy to now be a cloth nappy mum!”

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Posted 4 years ago

We're so pleased you're happy Aimi. It's lovely to hear such great feedback. Hope to see you again soon :)

Posted 4 years ago

“I used re-usable nappies 16 years ago and they leaked, needed soaking and just a hassle all round. I have found these easy to use and quick to dry. I am pleased with my purchase and decision to use reusable :)”

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Posted 4 years ago

This is great to hear Margaret! Thank you for your 5 star review. Hoping to see you again soon :)

Posted 4 years ago

“I find myself wondering where TNG has been all my life! The team are so helpful, it really does feel like such a close community - they go over and above to help! The range available is great - TNG is my go-to for cloth nappies now!”

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Posted 4 years ago

Wow Zoe. This is amazing. Thank you so so much for your lovely review. We hope to see you again soon :)

Posted 4 years ago

“The orders are processed quickly. Delivery followed within a week. Totally impressed by the wonderful facebook community which the gurus have developed around them.”

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Posted 4 years ago

Thank you Alina. This is so lovely to hear! We really appreciate your kind words :)

Posted 4 years ago

“I loved how easy and quick it was to order with The Nappy Gurus. My favourite brands are available here, and I had no trouble in getting my package in Portugal. Thank you!”

The Nappy Gurus 5 star review on 7th July 2020

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Posted 4 years ago

Thank you for sharing this wonderful photo with us, and thank you for your lovely review. We really appreciate it! Stay safe in Portugal :)

Posted 4 years ago

“Amazing, Amazing, Amazing!!”

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Posted 4 years ago

Wow, Wow, Wow! Thank you :)

Posted 4 years ago

“Amazing advice from Lauren again - I can tell she actually read my answers as her suggestions were very tailored to me. The link to a video was also very helpful! I will now be placing another order.”

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Posted 4 years ago

Lauren is a little gem! Thank you so much Laura, this is lovely to read. We hope to see you again soon :)

Posted 4 years ago

“I have nothing but good things to say about the nappy gurus. Their site is very helpful and informative. I love how they rate every nappy on their absorbancy, fit etc.. Great range of products and the customer service is amazing.”

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Posted 4 years ago

We love you Bethia! Thank you for a fantastic review :)

Posted 4 years ago

“Lovely nappies available, recyclable, plastic-free packaging for delivery, and prompt service!”

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Posted 4 years ago

Thank you for your lovely review and kind words! Hope to see you again soon :)

Posted 4 years ago

“Really helpful, personalised advice from a really lovely, knowledgeable team :) Thanks Lauren and Annie for your help!”

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Posted 4 years ago

Aw, Jade! This is fantastic to hear! Thank you and we hope to see you again soon :)

Posted 4 years ago

“I received incredibly detailed personal advice that fitted my needs exactly. Other companies were asked the same questions and their replies didn't take any of that into consideration and gave advice that included things that I specifically asked to avoid”

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Posted 4 years ago

Aymie, thank you so so much for your lovely review! It's great to hear we're getting it right and thank you for the 5 stars. It means a lot Hope to see you again soon :)

Posted 4 years ago

“Really impressed with the personalised nappy advice given to me by Innes. She took the time to answer all my questions on what feels like a complicated and overwhelming journey. It's all so much clearer now and excited to start using reusables with my newborn. Excited to have found the Nappy Gurus!”

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Posted 4 years ago

Innes is a gem! Thank you so much Sarah for your lovely review and kind words. We're excited you found us and we hope to see you again soon :)

Posted 4 years ago

The Nappy Gurus is rated 4.9 based on 793 reviews