The Nappy Gurus Reviews

Name: The Nappy Gurus
Address: 98 Sutton Road, Seaford, Seaford, Seaford, East Sussex
Rating: 4.93

4.9 Rating 794 Reviews

99 %

of reviewers recommend The Nappy Gurus

Company Reviews

Product Reviews

Metrics

4.9

Based on 794 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Nappy Gurus 5 star review on 23rd January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m really frustrated! This is a nappy discovery kit, which must surely be aimed at people who have barely seen a reusable nappy before. The box has come and while some of the nappies were self explanatory because they were packed with inserts either attached or inside, the little lamb ones of which there may be 2, or perhaps one goes in the other, aren’t obvious. The mushroom one with the snail symbol had 2 bababoo inserts with it, I don’t know if I’m supposed to use both, but I’ve also found another loose piece with a snail on it, that I’m unsure what to do with. Plus I have some loose inserts which I’m unsure what they are for, if they are meant to boost any of the nappies or a particular one, if they should go next to the babies skin…. The pamphlet doesn’t explain this, and I feel like giving up before I’ve even started!”

Helpful Report

Posted 1 year ago

I am so sorry you are feeling so overwhelmed Claire. Cloth nappies can seem daunting but we are here to help you every step of the way, so please do feel free to always reach out to us. I have just popped you an email so hopefully we can get you on your way to using them. Kind regards, Meg @ TNG x

Posted 1 year ago

“We bought the curious about cloth offer of four nappies for £30. We got a great selection of colourful nappies of different types to try and we are enjoying using them so far. Quick delivery with complimentary reusable wipes and wipe solution too!”

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Posted 1 year ago

I am so happy to hear you loved your nappies Christina. If you need any help please don't hesitate to contact us x

Posted 1 year ago

“Great service! The nappy that I received was lovely and worked really well, also had a free guide to help me as I am new to cloth”

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Posted 1 year ago

Thank you for the lovely review Chloe. I am so glad you are getting on with your new nappy. Please reach out if you need any more help x

Posted 1 year ago

“Great deals and fast delivery, big range of brands to suit all needs. I am really looking forward to trying out cloth nappies when my little one has arrived. Definitely be back for more when I need them. Dropped a star as the free nappy guide I added was not in my parcel.”

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Posted 1 year ago

Thank you for such a lovely review Reeny!

Posted 1 year ago

“Works brilliantly for my 4 yr overnight as he still has accidents at night unfortunately my 2 year old didn't get on well the nappy didn't leak and lasted 12hrs but his eczema fared up so we had to go back to disposables which is a real shame”

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Posted 1 year ago

Hi Claire, it is great news that the nappies have worked well with your 4 year old and that they lasted well with your 2 year old. We are so sorry to hear he had an eczema flare up and hope this clears up. :) x

Posted 1 year ago

“Really pleased with quality of products and delivery”

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Posted 2 years ago

Thank you for such a great review. It's so lovely to hear you were pleased with everything x

Posted 2 years ago

“The nappy covers took quite a long time to come but the wait was worth it. They are so cute, lovely fabric, bright colours and soft. I'm a great grand mother now but I wish these had been around when I had my children. Gorgeous.”

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Posted 2 years ago

I'm sorry that your order was caught in the strike delays Georgina but I am so glad they were worth the wait for you. Thank you for such a lovely review x

Posted 2 years ago

“Great nappies delivered on time! X”

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Posted 2 years ago

I'm so glad your delivery was so prompt Mary. Thank you for the lovely review x

Posted 2 years ago

“Easy to use, fast deliver”

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Posted 2 years ago

Thank you for a lovely review Sarah. I'm so glad you loved using our site and your delivery arrived quickly x

Posted 2 years ago

“Very quick delivery”

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Posted 2 years ago

Thank you for the review Clare. :) x

Posted 2 years ago

“I did the nappy guru census, and used the build a box (budget) function at the end. was really impressed with the products available and am pleased with my order!”

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Posted 2 years ago

I am so glad you loved your build a box Macy! They were so much fun to make x

Posted 2 years ago

“Fast delivery every thing looks perfect 👌”

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Posted 2 years ago

Thank you for such a lovely review Claire-Louise. I'm so glad you love all of your items x

Posted 2 years ago

“Really good selection of products and great clearance deals. Only issue was a delay in despatch so had to chase the order a week later but it was quickly resolved after that”

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Posted 2 years ago

Thank you for the lovely review. Glad we could resolve the issue nice and quickly for you. :) x

Posted 2 years ago

“Amazing selection of all the best reusable nappies! The descriptions of each style and brand really help narrow down what you are looking for and the YouTube videos are also super helpful. My go to site when ever I'm in need of anything.”

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Posted 2 years ago

Thank you for such a lovely review Rachel. I am so glad you enjoy our site and find the YouTube videos so helpful xx

Posted 2 years ago

“Really easy to use website, gave me enough information to choose what I needed to start my reusable nappy journey. I would have liked some more information on how to start once I've got the nappies though.”

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Posted 2 years ago

Thank you for your review Emily, we have sent you an email to see how we can assist you with your reusable nappy journey. :) x

Posted 2 years ago

“Quick delivery very helpful advice service - only problem is so many cute prints to choose from I am sure I’ve over bought 😂”

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Posted 2 years ago

Thank you so much for the lovely review Keri. You can never overbuy nappies the prints are just too fab! Haha xx

Posted 2 years ago

“I was very impressed with my wipes starter pack and extra wipes I had bought . They were soft and strong which would be a very good product to use against babies skin either face or bottom . Highly recommend 👌”

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Posted 2 years ago

Thank you so much, Nicki. It's so lovely to hear you love our wipes starter pack. Reusable wipes are definitely our fave switch here at HQ x

Posted 2 years ago

“The order process was very easy and the delivery was quick, I was kept up to date about my collection. The item was nicely wrapped and the team at the warehouse where I collected the item from was very friendly.”

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Posted 2 years ago

Thank you so much for your lovely review Marketa. So glad your collection was quick and presented nicely. :) x

Posted 2 years ago

“Easy to navigate website and swift shipping which meant I got my order next day. Really happy with quality of the products I ordered too.”

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Posted 2 years ago

It's fab to hear your order arrived quickly. Thank you for your review Rebecca. :) x

Posted 2 years ago

“The trial kits are fantastic and allow you to test out lots of different brands and types to work out what works best for you. Great communication and service from the Nappy Gurus throughout”

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Posted 2 years ago

We are a huge fan of our trial kits for exactly this reason, so we are thrilled you found it so helpful. :) Thank you for your lovely review Helene. :) x

Posted 2 years ago

The Nappy Gurus is rated 4.9 based on 794 reviews