The Mosaic Company Reviews

Name: The Mosaic Company
Address: Unit 4 Parkway Trading Estate,, St Werburghs, Bristol, Bristol
Rating: 4.74

4.7 Rating 77 Reviews

95 %

of reviewers recommend The Mosaic Company

Company Reviews

Metrics

Info

4.7

Based on 77 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About The Mosaic Company:

As an established company with more than 30 years experience in the mosaic tiles industry, we now offer one of the most ranges of mosaic and floor tiles of any company in the UK.

Visit Website

Phone:

01179 556224

Email:

sales@mosaiccompany.co.uk

Location:

Unit 4 Parkway Trading Estate,,
St Werburghs,
Bristol
Bristol
BS2 9PG

Write Your review

Tell us how The Mosaic Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Mosaic Company 5 star review on 10th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After looking at various options from different suppliers we found Mosaic Co. Lots of choice, excellent quality, good value. Ordered on Thursday delivered on following Saturday. Very pleased customer. Thank you!”

Helpful Report

“Excellent. Superb customer service”

Helpful Report

“Little Tiles, big service. They go more than the extra mile to help with product, advise and price.”

Helpful Report

“Very disappointed that you couldn't supply the tiles I was after, I really love them and can't find them anywhere else.”

Helpful Report

“Ordered some samples which arrived very quickly. Samples were decent size and of good quality. Thank you”

Helpful Report

“I ordered a few mosaic tiles samples which were forwarded very efficiently. A good service”

Helpful Report

“it is disappointing that the Mosaic company totally change their stock colours without changing the representations/pictures on your website. I was looking to match a previous tile (Kingston Mull) which was in a wall on my bathroom and although you still stock this tile it is now a completely different colour to what it was before and to the colour shown in the picture on your website or to the sample boards still in stock with your approved distributors eg Tile Giant. I do not mean a slight shade difference which is understandable and would not matter - I mean a completely different and darker colour (see attached photo). When I sent a picture through showing the difference your only answer to this is that you have changed the batch and it is what it is which is not really satisfactory. You also have no idea if the colour will ever change back. This is really disappointing and now means I will have to retile my entire bathroom. I cannot understand why you would have no control over the tiles/colours being manufactured and if something is supposed to be a bright royal blue why it no longer is!”

Helpful Report

Firstly, please accept my apologies for the late response, we are exceptionally busy at the moment and like many companies across the UK we are operating with reduced staff levels and under restrictive conditions. We were really disappointed to hear that you had an issue with one of our products especially as “Mull” is one of our favourite and best selling products. We have sold thousands of square metres over the years without a problem. Glass mosaic like all kiln fired materials such as tiles, pottery even tableware is subject to variations from batch to batch during manufacturer. This is inherent in the process and beyond our control. Transparent glass mosaics are more prone to these variations than most, which is why we offer a sample service to all our customers so they can see the current batch available from stock. Mull like most glass mosaics is made in China so we are not able to predict exactly what the next production will look like. The sample card in your picture is several years old so unfortunately an exact match was never likely.

“Arrived really quickly, loved the quality of the tiles. Will be placing an order to complete my wetroom”

Helpful Report

Many thanks for your order Kate, we look forward to receiving your next order.

“Sample order was easy and arrived very quickly. Well packaged.”

Helpful Report

Thank you for taking the time to leave us a review. We look forward to your returning custom.

“Perfect. Would highly recommend”

Helpful Report

“The service was prompt and precise. Very Good!”

Helpful Report

“Excellent quality mosaic tiles, dispatched quickly and well packaged. Recommend”

Helpful Report

“Prompt delivery of tile samples. I would have preferred if they were free or came either a discount voucher”

Helpful Report

Hi Calum, thanks for leaving us a review. You should have received a voucher inside the packaging that gives you the cost of the samples back when placing your next order with us. If you didnt get this let us know by emailing sales@mosaiccompany.co.uk and one of the team will sort out for you. Thanks

“Good quality product delivered exactly when they said they would deliver, will use again”

Helpful Report

“The tiles are exactly what I was looking for. Near perfect match for the missing tiles on my pool and arrived very quickly.”

Helpful Report

“Ordered a few samples. Arrived very quickly. Chosen tile in stock and available next day too. Great.”

Helpful Report

“Great service, quick delivery, good communication and competitive prices. Excellent company”

Helpful Report

“I’ve ordered from this company a couple of times now while undertaking repairs to our swimming pool tiles. They have been extremely helpful and my orders have been dispatched within 24 hours and arrived well wrapped. I highly recommend them”

Helpful Report

“The samples arrived very quickly were well packed and help us decide on our bathroom design with our supplier. Thank you.”

Helpful Report

“I ordered 2 different sample mosaics. They arrived very promptly and were well packed so they could go through the letterbox. In the end I chose a different tile as it was significantly reduced for clearance, but the samples were good.”

Helpful Report

The Mosaic Company is rated 4.7 based on 77 reviews