The MOLE Clinic Reviews

Name: The MOLE Clinic
Address: 9 Argyll Street, London
Rating: 4.87

4.9 Rating 2,637 Reviews

100 %

of reviewers recommend The MOLE Clinic

Company Reviews

Metrics

Info

4.9

Based on 2,637 reviews

Shipping & Delivery
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The MOLE Clinic:

The MOLE Clinic is the UK's leading independent skin cancer screening and mole removal clinic, caring for 30,000 patients annually. Consultant-led, the clinic offers same-day appointments from 6 central London locations including Harley Street. Services start at just £50.

The MOLE Clinic is BUPA & AXA PPP recognised, approved by the British Skin Foundation and accredited by the Skin Health Alliance. It is also a Patient Safety Award winner.

Visit Website

Phone:

020 7734 1177

Email:

reception@themoleclinic.co.uk

Location:

9 Argyll Street
London
W1F 7TG

The MOLE Clinic 5 star review on 11th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The nurse was very thorough and explained everything clearly, backing it up with leaflets.”

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Posted 7 years ago

“I really liked Sandra. She was friendly and kind. However, I received an email and phone call very quickly after my appt. requesting that I ring to discuss the results. This caused me great concern as I began to assume they must have been suspicious. But it was just to tell me to rebook in a months time. I queried this and they confirmed that my mole wasn't suspicious but it needed to be checked in a month. I would like to have been told of this before my first appt because instead of being £45 for a mole check, it becomes £80. I cam to the mole Clinic because the £45 was an affordable way to check a mole.”

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Posted 7 years ago

Thank you for reviewing our service. Most moles we image and diagnose as typical, requiring no further action. However, If we image a mole and diagnose it as mildly atypical and its history is uncertain, we may recommend that the mole is re-imaged in the future to determine whether it is stable or changing. Most moles are subsequently confirmed as stable and an unnecessary removal avoided. However, some are subsequently confirmed as changing and removal can confirm an early, life-threatening melanoma. I hope this helps clarify matters for you. Kind regards, Iain Mack, Founder and MD, The MOLE Clinic.

Posted 7 years ago

“Very impressed with everyone I met at the mole clinic especially Sandra”

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Posted 7 years ago

“Efficient and very pleasant staff across the board.”

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Posted 7 years ago

“Very Easy to find. Great appointment Booking system, lovely staff. The nurse carrying out the appointment explained things fully. I had a call a few days later with the update on the result, followed by email with full report. Thank you.”

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Posted 7 years ago

“Great examination of all moles.”

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Posted 7 years ago

“Very professional, quick and efficient .”

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Posted 7 years ago

“Staff made me really at ease and relaxed. Nice talking to an expert in the field and she was happy to answer all my questions and check moles even in intimate areas. Gave me real peace of mind and would suggest everyone gets a check up.”

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Posted 7 years ago

“Very good friendly and informative service.”

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Posted 7 years ago

“This was so easy to schedule and get the results... the screener was very professional and made me fell very comfortable . Good news I'm all clear! What a relief! Thank you, Yrish”

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Posted 7 years ago

“Excellent service. Very pleasant staff and nurse Jemma was extremely nice. She was very professional, reassuring and informative. A full body mole check was carried out in 45mins. Just a tiny grumble but when booking online the deposit has to be paid via PayPal. I do not use that and have no wish to have an account. I therefore had to phone the office to book and pay over the phone. Not a problem but a glitch.”

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Posted 7 years ago

“Very professional very thorough service. Also very impressed with The extensive mole mapping equipment. The nurse was very cheerful put me at easy and did a great job”

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Posted 7 years ago

“Prompt, polite, professional and most importantly friendly and thoughtful, I was very happy.”

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Posted 7 years ago

“My assessor Clare, put me at ease and was very clear in her explanation of the process, what she was looking for and ways to protect skin. She called me after the assessment to explain that they had found a mole they wanted to keep an eye on and was very clear about what was happening .”

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Posted 7 years ago

“The examination took place in an informal, cordial atmosphere. The nurse seemed very experienced and was able to discus the results of her examination in layman terms. A full report was provided that included some general and close-up images of spots to be concerned about. The report could be used for reference, for my GP or the Mole Clinic's own dermatologists. This initial examination is of good value, but naturally further dermatological work involving excisions, curettage and reconstruction is very expensive, whether done at the Clinic or other private practices.”

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Posted 7 years ago

“Excellent and quick service from reception to screening nurses”

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Posted 7 years ago

“I phoned on the day as I was in the area to see if I could get an appointment for a single mole to be checked. I was offered an appointment and very good directions by a lady on the phone. Once at the clinic I saw Jemma and she was so friendly and bubbly she made the whole experience a pleasant one with her manner and professionalism. Jemma clearly explained the process and findings. I can't recommend the service and staff highly enough.”

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Posted 7 years ago

“Made me feel comfortable and were knowledgeable. It would be good if the additional charges for referrals to the doctor were made clearer on the website”

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Posted 7 years ago

“From my very first call everyone I dealt with was pleasant, efficient and very thorough. I received my written report the next working day after a phone call to explain the results personally. I could not be more impressed with the entire service.”

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Posted 7 years ago

“I received polite and efficient service and very quick results. I would not have been able to identify my skin cancer myself. I am therefore gratful I attended the clinic”

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Posted 7 years ago

The MOLE Clinic is rated 4.9 based on 2,637 reviews