The MOLE Clinic Reviews

Name: The MOLE Clinic
Address: 9 Argyll Street, London
Rating: 4.87

4.9 Rating 2,640 Reviews

100 %

of reviewers recommend The MOLE Clinic

Company Reviews

Metrics

Info

4.9

Based on 2,640 reviews

Shipping & Delivery
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The MOLE Clinic:

The MOLE Clinic is the UK's leading independent skin cancer screening and mole removal clinic, caring for 30,000 patients annually. Consultant-led, the clinic offers same-day appointments from 6 central London locations including Harley Street. Services start at just £50.

The MOLE Clinic is BUPA & AXA PPP recognised, approved by the British Skin Foundation and accredited by the Skin Health Alliance. It is also a Patient Safety Award winner.

Visit Website

Phone:

020 7734 1177

Email:

reception@themoleclinic.co.uk

Location:

9 Argyll Street
London
W1F 7TG

The MOLE Clinic 5 star review on 11th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first time I attended the Mole Clinic in 2012 I was very impressed by the service. The nurse flagged up several moles that required being seen by a specialist. The outcome was that one was a BCC and another was atypical and I had them removed. The second visit in 2014 did not seem as thorough and a previously flagged mole was the only one brought to my attention. When I saw the dermatologist to have it removed, she indicated a further 4 that needed to be removed. These had not been picked out by the nurse at the Mole Clinic. A friend I recommended to the clinic was not fully satisfied by the outcome of her visit and is still concerned about one of her moles.”

Helpful Report

Posted 10 years ago

Thank you for reviewing our service. We value your feedback and appreciate the opportunity to respond. Our nurses aim to ensure that all suspect moles are detected and referred for excision and biopsy as a precaution against skin cancer. They also try to ensure that benign moles are not referred in order to avoid unnecessary scarring and expense. I understand that your dermatologist excised 4 moles which our nurse assessed as benign i.e. not cancerous. Differences in clinical diagnosis are not uncommon and the ‘gold standard’ diagnosis is provided by a pathologist who is able to view excised moles under a microscope. I trust that the 4 moles to which you refer were confirmed by the pathologist to be benign, which would suggest that the assessment by our nurse was in fact correct. I hope this offers you reassurance as to the accuracy of our nurse’s assessment and the high quality of our service. If your friend is still concerned about a mole which our nurse assessed as benign then please ask her to book in for a specialist TELEDerm diagnosis of that mole, which we will be happy to provide on a complimentary basis. If you would like to discuss your case in more detail, please do not hesitate to contact me directly at iainmack@themolelcinic.co.uk. Kind regards, Iain Mack, Founder & MD, The MOLE Clinic.

Posted 10 years ago

“I first visited the Mole Clinic last year because my father was dying from malignant melanoma & I wanted all my moles checked. Last year I found the staff at the Mole Clinic professional & helpful. They recommended an annual checkup for me because of my family history. I have just had my annual checkup & again I found the staff freindly, helpful & professional. I have recommended the Mole Clinic to other members of my family. I will return again next year which is a recommendation in itself because if I am not happy with something I usually vote with my feet & do not return.”

Helpful Report

Posted 10 years ago

“The consultant I dealt with was very thorough, and called in a colleague for her opinion on a couple of moles, which were given the all clear, and I received my report the following working day. A very professional company and I would recommend them.”

Helpful Report

Posted 10 years ago

“I was very impressed with the efficiency of the service I travelled from Preston because I am not aware of any similar service nearby. It was very easy to book an appointment and everyone was very friendly and helpful at the clinic. I was very impressed with the knowledge of the nurses and the care and concern they offered. I have been recommending the clinic to all my friends and will return myself regularly. Thank you for providing this service it provides peace of mind and is good value for money.”

Helpful Report

Posted 10 years ago

“I had a brilliant experience at the Mole Clinic. Professional and effective service is complemented by friendly staff. I received my results report before I had even walked out of the door. Highly recommended.”

Helpful Report

Posted 10 years ago

“The staff are very friendly and there is a great atmosphere inside the clinic.”

Helpful Report

Posted 10 years ago

“I went to The Mole Clinic for the first time and I was very impressed with Nurse Renae. She gave my skin a thorough examination and made me feel very much at ease. Reception staff pleasant but they could have been better by offering beverages on arrival. I only saw they were available as I was leaving. I will definitely return next year for another check up.”

Helpful Report

Posted 10 years ago

“I was seen by Carly who was very professional and made me feel at ease.......10/10 for service”

Helpful Report

Posted 10 years ago

“thanks, great job !”

Helpful Report

Posted 10 years ago

“Very efficient and professional service. A great deal of explanation and advice was given in addition to the moles check.”

Helpful Report

Posted 10 years ago

“Nurse unprofessional, told stories and made jokes about other clients. Nurse didn't know about research in the area, and didn't seem keen to answer questions. One mole referred on, got the feeling she wouldn't have referred it if we hadn't pointed it out to her. Worried she may have missed something; not a pleasant experience.”

Helpful Report

Posted 10 years ago

“Rebecca made me feel at ease the minute I met her she explained everything thoroughly to me and I am so glad I decided to have the mole test done, I have already recommended the clinic and Rebecca to my family. I will now return yearly for a full check up, it's really a great idea for peace of mind. thank you very much”

Helpful Report

Posted 10 years ago

“My experience at The Mole Clinic was excellent on every level. It's a busy clinic but they moved 'heaven and earth' to find me an appointment that enabled me to visit on a rare day in London. The actual examination was thorough and done by someone who was reassuring, caring and sensitive. The results of my examination which turned out to be positive (thank goodness) were with me quickly and were laid out clearly in great detail. All in all, 10 out of 10!”

Helpful Report

Posted 10 years ago

“I was very happy with the service and information and the staff and clinic were very helpful and reassuring .”

Helpful Report

Posted 10 years ago

“Everyone and all processes involved are very professional, efficient, courteous and friendly.”

Helpful Report

Posted 10 years ago

“I turned up very early, as it was very wet out and was greeted pleasantly shown where to sit and offered a drink and reading material.When my husband who was not a patient arrived he was treated the same. When I went it for my check up I felt it was very reassuring and very efficient, a second person was called in to verify one doubtful mole and I was advised to have a picture taken and it was referred to a specialist . Within a few days I had received pictures and further advice at home . As it was on a different system to our computor I was unable to print parts of the information ,I rang the Clinic who were again extremely polite and helpful and sent me the details by the next days post. Excellent service”

Helpful Report

Posted 10 years ago

“It is pitiful that the NHS does not provide free mole screening. By diagnosing a developing melonoma early, the potential huge costs of the treatment and ongoing care of the patient would be greatly reduced. I have recently lost my dad to this terrible disease and would urge you to take the potential risks of developing this cancer very seriously indeed. The effects on the patient and their family are traumatic and yet the solution is simple; keep checking your moles in accordance with the advice you will get from the mole clinic. Become aware of your moles and how they look, keep an eye out for anything irregular. I have now visited the mole clinic twice, there is a great and reassuring feeling of professionalism and intelligence, in my opinion they are the best in the field. I have recommended many people to visit and will continue to do so.”

Helpful Report

Posted 10 years ago

“Everyone was friendly, very helpful and knowledgeable, just what was required! Thanks very much.”

Helpful Report

Posted 10 years ago

“Everyone was really welcoming and polite and friendly. Everything was clean and well maintained and they were very good at explaining everything so I fully understood the process! Really happy!”

Helpful Report

Posted 10 years ago

“Quick, efficient, with clear advice given. Highly recommended.”

Helpful Report

Posted 10 years ago

The MOLE Clinic is rated 4.9 based on 2,640 reviews