The MOLE Clinic Reviews

Name: The MOLE Clinic
Address: 9 Argyll Street, London
Rating: 4.87

4.9 Rating 2,640 Reviews

100 %

of reviewers recommend The MOLE Clinic

Company Reviews

Metrics

Info

4.9

Based on 2,640 reviews

Shipping & Delivery
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The MOLE Clinic:

The MOLE Clinic is the UK's leading independent skin cancer screening and mole removal clinic, caring for 30,000 patients annually. Consultant-led, the clinic offers same-day appointments from 6 central London locations including Harley Street. Services start at just £50.

The MOLE Clinic is BUPA & AXA PPP recognised, approved by the British Skin Foundation and accredited by the Skin Health Alliance. It is also a Patient Safety Award winner.

Visit Website

Phone:

020 7734 1177

Email:

reception@themoleclinic.co.uk

Location:

9 Argyll Street
London
W1F 7TG

The MOLE Clinic 5 star review on 11th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been going to the Mole Clinic for a few years now and they are very good at sending annual reminders. Last year, following a reminder, they found a mole that they thought needed further attention and they gave me a list of specialists to choose from. I went immediately and the mole was removed then and there. Fortunately it wasn't malignant, but the doctor had concerns before the biopsy results came back, so I am extremely grateful at the speed of a) the results from the initial mole check at the Mole Clinic and, b) how quickly they helped me in getting it dealt with. If I hadn't had the reminder to go for my annual check up, things could have been very different, so thank you very much Mole Clinic. If you've never had a check up before, it takes less than fifteen minutes and the staff are really helpful and efficient. I can't recommend them enough and it really is worthwhile.”

Helpful Report

Posted 10 years ago

“The nurse was incredibly thorough and cautious when she realised I'd grown up in New Zealand. What a professional, conscientious team and a wonderful and necessary service you offer.”

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Posted 10 years ago

“My husband and I have been to the clinic several times; our appointments have always been on time and the nurses have been very pleasant and extremely thorough. A couple of suspect moles have been found and they have been dealt with very quickly. An very good experience and certainly worth the cost.”

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Posted 10 years ago

“The nurse that saw me was very reassuring I left feeling positive regarding my moles.”

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Posted 10 years ago

“I've been to the Mole Clinic a couple of times now. I'm a redhead with moles and even though i've kept an eye on them myself over the years, it's so much better getting an expert to take a look and put your mind at rest. They are so nice and make you feel at ease, even though you are standing in your underwear! i felt comfortable and felt i could ask any questions i wanted. Questions were answered with so much information and i always feel so relieved when i come out knowing that my moles are ok. I've had one mole checked out as it was a different colour to my others, but they got back to me as quickly as possible and luckily everything was ok. i will make sure i have a yearly mole check and would advise everyone to do this. Always better to be safe as there are places on your body you can never see properly! Great place to come and would definitely recommend.”

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Posted 10 years ago

“Good choice of times for appointments. Staff were efficient & professional, as well as polite. I left with a sense that the check up was complete, and that I did not need to worry. If there was anything at all suspicious, they let me know what to keep an eye on; and they were able to answer all my questions.”

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Posted 10 years ago

“Excellent welcoming staff. Very professional and thorough I always leave feeling reassured that I am in safe hands”

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Posted 10 years ago

“Great work as always!”

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Posted 10 years ago

“The nurses I spoke with were knowledgable, very personable and made me feel completely at ease. The telederm service was so efficient - same day results. I have already recommended the mole clinic to friends.”

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Posted 10 years ago

“The staff are very helpful and extremely knowledgeable. I had an insitu melanoma 8 years ago that was picked up by the team and removed by a specialist. Regular check ups by The Mole Clinic give me the peace of mind that should anything else arise they will spot it and refer me ASAP.”

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Posted 10 years ago

“Excellent, very knowledgeable, very friendly”

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Posted 10 years ago

“Friendly, efficient service and very quick results.”

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Posted 10 years ago

“Very helpful, professional and reassuring on both my visits. After a first diagnosis abroad of pre-cancerous patches on my very fair and freckly skin, I came to the clinic for a further check, which gave me peace of mind. I will keep using it and definitely recommend regular check ups here as an excellent preventative approach for anyone concerned about skin cancer.”

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Posted 10 years ago

“Staff at the Mole Clinic in Oxford Circus are absolutely fantastic. Extremely professional and friendly. It was because of a visit to the Mole Clinic that I had two irregular moles removed that came back as possibly dangerous. I now go back annually for a check and experience the same service each time.”

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Posted 10 years ago

“I am always pleased with the service I get”

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Posted 10 years ago

“I am always pleased with the service”

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Posted 10 years ago

“A very thorough and professional service. I would highly recommend The Mole Clinic.”

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Posted 10 years ago

“Although the nurses are very good, the administrative staff are generally rude and unhelpful. The overall price is quite high for the service being provided as the treatment rooms are starting to look a bit shabby and tired. This could be an excellent service if more attention is paid to detail. Maybe one of the managers should arrive as a client and go through the process?”

Helpful Report

Posted 10 years ago

“I have only been to the clinic once and I had an examination with a nurse who was very good and made me feel at ease. The reception staff on the other hand were very unprofessional. Gossiping in front of clients in a very small office is not very appropriate. During my exam it was suggested that I had a photo sent off for one of my newer moles. I agree to this and paid the fee. This was now nearly a year ago and I have not had any feedback out contact from the clinic, despite sending two emails and calling a couple of times. I actually live outside the uk at the moment and so wanted to check everything out before leaving. I am still unsure if any of my moles are problematic. At first I recommended the service to friends. But after not getting any results and no one answering my emails I have since suggested elsewhere. If anyone had any results for me I'd like to know them. Claire Douglas”

Helpful Report

Posted 10 years ago

Thank you for your review and for complimenting our screening nurse. I apologise that our reception staff could be overheard and have taken steps to ensure this does not happen again. I can confirm that your report was emailed to you the day after your consultation and apologise that you did not receive it or a replacement. A replacement has now been issued and we will contact you separately to ensure you receive it. Thank you again for your feedback. Kind regards Iain Mack, Founder & Managing Director

Posted 10 years ago

“I have now been twice to the Mole Clinic and will continue to go annually.”

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Posted 10 years ago

The MOLE Clinic is rated 4.9 based on 2,640 reviews