The MOLE Clinic Reviews

Name: The MOLE Clinic
Address: 9 Argyll Street, London
Rating: 4.87

4.9 Rating 2,637 Reviews

100 %

of reviewers recommend The MOLE Clinic

Company Reviews

Metrics

Info

4.9

Based on 2,637 reviews

Shipping & Delivery
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The MOLE Clinic:

The MOLE Clinic is the UK's leading independent skin cancer screening and mole removal clinic, caring for 30,000 patients annually. Consultant-led, the clinic offers same-day appointments from 6 central London locations including Harley Street. Services start at just £50.

The MOLE Clinic is BUPA & AXA PPP recognised, approved by the British Skin Foundation and accredited by the Skin Health Alliance. It is also a Patient Safety Award winner.

Visit Website

Phone:

020 7734 1177

Email:

reception@themoleclinic.co.uk

Location:

9 Argyll Street
London
W1F 7TG

The MOLE Clinic 5 star review on 11th February 2024

Anonymous

Anonymous // 01/01/2019

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“felt very welcomed and offered a tea/coffee and was seen by appointment time and was pleased with the examination during which i found out more information about moles that perhaps i did not know”

Helpful Report

Posted 7 years ago

“Efficient, good professional service, informative and excellent nurse. Refunded promptly when I made an error scheduling a follow up appointment too.”

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Posted 7 years ago

“Very professional approach, friendly atmosphere.”

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Posted 7 years ago

“Excellent, quick, friendly service.”

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Posted 7 years ago

“Very friendly and very thorough check”

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Posted 7 years ago

“Very quick and professional service. Got my results next working day with a detailed analysis (single mole check)”

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Posted 7 years ago

“Fast appointment availability and very knowledgeable nurse. Really impressed.”

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Posted 7 years ago

“Easy to book appointment. Nurse doing MoleCheck was very friendly and thorough. Explained everything really well and answered all my questions. Report came back to me very quickly. Overall I'm very impressed and will go back in a year.”

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Posted 7 years ago

“Fantastic, extremely well informed & friendly nurse. Taught me exactly what I need to be looking for - much better than the generalised advice you find online. Felt I was really in a safe pair of hands”

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Posted 7 years ago

“Very friendly and good communication before and after appointments”

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Posted 7 years ago

“Professional , efficient , personable”

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Posted 7 years ago

“1. Expensive!! £30 per image over and above the £135 assessment. I would recommend going to your GP and straight to a specialist/dermatologist. 2. Phones are not answered - says it is open until 7pm but seems to be unavailable after 5pm 3. Report link is poorly time limited which does not make much sense”

Helpful Report

Posted 7 years ago

Thank you for using and reviewing our service. I confirm our services are competitively priced and reflect the costs of providing a high quality clinical service. NHS GPs do not offer full body screening and will only refer a patient to a specialist if they diagnose a skin lesion as suspect. However, it is worth reading this article before seeing a GP - https://www.theguardian.com/society/2016/sep/21/gps-fail-refer-one-in-three-people-malignant-melanoma-urgent-tests. I confirm we are open Mon - Thurs 8am - 7pm and Fri 8am - 5pm. Our staff work hard to ensure all calls are quickly answered, but demand for our service is very high and I am sorry if you experienced any delay. Our Reports are emailed to patients with a link which expires after 7 days for data security purposes - if a link expires then a new link can be requested by phone or online message. I hope you find this helpful. Kind regards, Iain Mack, MD & Founder, The MOLE Clinic.

Posted 7 years ago

“Second time I've been to the clinic - on both occasions found them professional and very thorough, friendly and approachable and put you at ease.”

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Posted 7 years ago

“I booked an appointment very easily online for the following day at a time which was convenient for me. I was seen at the clinic on time and the nurse was very nice, professional, explained everything in detail and was very quick but thorough with the assessment.”

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Posted 7 years ago

“I had all my moles checked at the Mole Clinic the very professional nurse reassured me the moles were non-malignant except for one on my forehead. I was very pleased with the way my concerns were handled K Lacey”

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Posted 7 years ago

“It was a straightforward way of gaining peace of mind”

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Posted 7 years ago

“Excellent service, quick and efficient with friendly staff.”

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Posted 7 years ago

“Exceeded expectation in efficiency, top of the line in communication (phone call, follow up text, emailed report, and reminder to check spam in case it didn't arrive), Report proved clinical thoroughness, which reassured me as an allied health professional who could assess the transparent process they use.”

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Posted 7 years ago

“streamline booking, friendly FOH, efficient Nurse, verbal expectation of 3 days for report as opposed to Website offer of 1 day - though did still beat this time, texts to alert for forthcoming email and reminder to check spam filter if not in the in-box, report enough information to show thoroughness, phone call prior to report. Over all service exceeded expectation.”

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Posted 7 years ago

“Thorough and professional experience. Made to feel at ease with very informative specialist.”

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Posted 7 years ago

The MOLE Clinic is rated 4.9 based on 2,637 reviews