The MOLE Clinic Reviews

Name: The MOLE Clinic
Address: 9 Argyll Street, London
Rating: 4.87

4.9 Rating 2,667 Reviews

100 %

of reviewers recommend The MOLE Clinic

Company Reviews

Metrics

Info

4.9

Based on 2,667 reviews

Shipping & Delivery
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The MOLE Clinic:

The MOLE Clinic is the UK's leading independent skin cancer screening and mole removal clinic, caring for 30,000 patients annually. Consultant-led, the clinic offers same-day appointments from 6 central London locations including Harley Street. Services start at just £50.

The MOLE Clinic is BUPA & AXA PPP recognised, approved by the British Skin Foundation and accredited by the Skin Health Alliance. It is also a Patient Safety Award winner.

Visit Website

Phone:

020 7734 1177

Email:

reception@themoleclinic.co.uk

Location:

9 Argyll Street
London
W1F 7TG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick. Efficient. Professional. My doctor was happy to refer me for further investigation without seeing her. Highly recommended”

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Posted 1 year ago

“I am thankful I read about this place in the newspaper and could get an appointment. The customer service is very good.”

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Posted 1 year ago

“I had been referred by my GP to a so-called fast track NHS screening for a concerning lesion. Their response was very slow so I chose to book an appt at the Mole Clinic. It was incredibly reasonable to have it screened - just £50. I had a next day appt, the nurse I saw was very pleasant, reassuring and knowledgeable.The report arrived in 2 working days with reassuring findings, since confirmed by the NHS consultant I finally saw (after I’d had to make a complaint…). An excellent service that I would highly recommend.”

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Posted 1 year ago

“First Class service Sarah my screening nurse was very professional and knowledgeable, and put me very much at ease Would highly recommend the mole clinic”

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Posted 1 year ago

“My enquiry was dealt with efficiently and an appointment for full-body skin check was provided quickly. The check was carried out on time and I was quickly notified of the outcome and a report was provided in 24 hours. Altogether a very professional organisation.”

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Posted 1 year ago

“Very responsive and efficient.”

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Posted 1 year ago

“This is something everyone should do. Having been badly sunburnt as a child it has always been at the back of my mind to get checked. Meeting a friend who’s just been as a result of her father dying of skin cancer made me book an appointment. The nurse could not have been more professional, yet friendly at the same time. The experience was very positive and I now have peace of mind and know what to look out for in the future. Don’t delay, book now!”

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Posted 1 year ago

“Very disappointing. My appointment at the Harley Street clinic started a bit later than booked (7 minutes late), and as I was in a hurry to get back to work, the delay mattered to me (especially as the appointment was to take approx. 40 minutes). The welcome at the Reception was not great either, despite the delay with the appointment the person did not communicate anything to me, she did not smile or offer anything to drink either. The visit was also very short (max. 15 mins). The person conducting the check did not have all my previous records (she said that I only visited the clinic once in 2019, whereas I visited the clinic 3 times, including in 2018 and 2020 during the pandemic as well!). When I tried to explain that there should be my previous records as each time I received a report, she was not willing to investigate. As those records were not available, the person checking could not compare my previous records with the current state. Frankly, I did not feel the visit was worth the money I paid for it. It was also much more expensive than my previous visits at the Argyle Street and Moorgate clinics but did not deliver the same value. I did not feel that the service I received was very good. Very disappointed, especially since the previous visits were very good.”

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Posted 1 year ago

“Very thorough and efficient friendly service. Thank you to Suzie for making me feel at ease. I would not hesitate to recommend The MOLE Clinic.”

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Posted 1 year ago

“Excellent, thorough, friendly service as always. An annual mole check gives us peace of mind. Moles that look like they may have changed are compared to the records from the previous year. Any suspect moles are further investigated.”

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Posted 1 year ago

“Excellent service. Nurse Sandra was very personable as well as professional and efficient. Highly recommend.”

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Posted 1 year ago

“I would not hesitate to recommend The MOLE Clinic. Their diligence and care led to the removal of two moles that turned out to be cancerous. It's really reassuring to have a regular yearly checkup, so that anything can be managed before it becomes a serious issue”

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Posted 1 year ago

“Very efficient and reassuring service.”

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Posted 1 year ago

“My session was great. I was made to feel very comfortable, clearly informed about what would happen & the outcomes were very clear. I found the service to be very friendly & professional. I would definitely recommend to others.”

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Posted 1 year ago

“Very thorough check and excellent explanation.”

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Posted 1 year ago

“Great service.”

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Posted 1 year ago

“Extremely professional nurses reassure you with any concerns! Get your miles checked guys it’s so important!”

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Posted 1 year ago

“We were seen on time by a very competent and understanding screening nurse. I had two moles of concern, which to be honest, I hadn't even noticed before. A specialist reviewed these and one required an urgent referral. I put the report into my GP practice and received a 2ww appointment at my local hospital. I am now awaiting a biopsy of the mole. I would never have gone to my GP with this mole, so am very grateful The Mole clinic discovered it. Thank you”

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Posted 1 year ago

“Easy to book, thorough investigation of moles and quick review to ensure a speedy way forward”

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Posted 1 year ago

“The booking process was easy, the follow up reminders were helpful and the staff were friendly and accommodating. The nurse who did my mole review was careful to give information without causing me to panic. The follow up report was comprehensive and timely. I was clear about what my next steps should be and how the mole clinic could help.”

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Posted 1 year ago

The MOLE Clinic is rated 4.9 based on 2,667 reviews