The MOLE Clinic Reviews

Name: The MOLE Clinic
Address: 9 Argyll Street, London
Rating: 4.87

4.9 Rating 2,638 Reviews

100 %

of reviewers recommend The MOLE Clinic

Company Reviews

Metrics

Info

4.9

Based on 2,638 reviews

Shipping & Delivery
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The MOLE Clinic:

The MOLE Clinic is the UK's leading independent skin cancer screening and mole removal clinic, caring for 30,000 patients annually. Consultant-led, the clinic offers same-day appointments from 6 central London locations including Harley Street. Services start at just £50.

The MOLE Clinic is BUPA & AXA PPP recognised, approved by the British Skin Foundation and accredited by the Skin Health Alliance. It is also a Patient Safety Award winner.

Visit Website

Phone:

020 7734 1177

Email:

reception@themoleclinic.co.uk

Location:

9 Argyll Street
London
W1F 7TG

The MOLE Clinic 5 star review on 11th February 2024

Anonymous

Anonymous // 01/01/2019

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“Overall, great service- but when I got back home, I realised there is a mole on my eyebrow that was not looked at and reflected that the nurse did not look very much at my head... which is incomplete...”

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Posted 8 years ago

“I made my first visit to the Mole Clinic in June and I was very impressed by the whole experience. The level,of service and attention was excellent! I feel it is very good value for money and would be very happy to recommend it to friends and colleagues!”

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Posted 8 years ago

“Was easy to book an appointment, waiting time at the clinic was no more than a few minutes and the young woman who did the examination was very thorough and informative.”

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Posted 8 years ago

“Service was excellent and the consultant very professional I had a lot of confidence......”

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Posted 8 years ago

“I was impressed with the nurse who did the examination. She was informative and thorough in her examination. I was not impressed by the number of emails and texts that I received reminding me of the appointment. I was told to arrive at least 10 minutes before the appointment time yet there was no one there until the appointment time.”

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Posted 8 years ago

“i attended the Mole Clinic on the 23rd May at short notice and was very impressed with the whole experience. The atmosphere was calm, efficient and I was fully informed of the procedure. Happily, for me, the outcome was a good one and my report arrived by 8 00 am the following day. I would definitely recommend the Clinic to anyone - in fact I am actively promoting it!! Rosie Woods”

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Posted 8 years ago

“My visit to the Mole Clinic was great, everything was easy and straightforward. The dermatologist (sorry if that's the wrong word) doing my examination was informative and very helpful. I left feeling at ease. I have recommended it to several people since.”

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Posted 8 years ago

“I have been a client of the Mole Clinic for over 10 years and I believe they provide an invaluable screening service for those of us who are at a higher risk of skin cancer.”

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Posted 8 years ago

“An easy booking process coupled with an efficient management system when I arrived which meant that the appointment was completed quickly and without any delays or issues. The nurse was thorough in checking my moles and educating me on what to look out for. All in all a positive experience which I would recommend to anyone who wants to stay on top of their skin cancer risk.”

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Posted 8 years ago

“Professional, punctual & efficient. Highly recommended!”

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Posted 8 years ago

“Easy to book online and very central to find the clinic. I saw a very friendly nurse who put me at ease and seemed to be very thorough in looking at my skin. She had a couple of queries and these were photographed and sent away to be assessed by a specialist. Two days later I received a text and email to say my report was ready to view. I will go back regularly for checks.”

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Posted 8 years ago

“Great location and easy to find. Helpful reception staff and Claire Crilly did a great job at explaining everything to me in easy to understand language. Luckily for me, no problems found but things to watch. I will make sure I continue to visit accordingly.”

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Posted 8 years ago

“Used the online booking system which was simple and straightforward. My appointment ran slightly later than scheduled by about 15 mins. I was very impressed with Nurse Rebecca's examination and her professional manner. She made me feel very comfortable and took the time to explain the process and the various types of moles, freckles etc that she observed. I had one high risk mole which she advised me to have "Telederm"ed. The results from this service are expected back within 3 working days. I was notified via my mobile after 24 hours that my report/results had been emailed to me, an exceptionally speedy service! Thank you so much I will return for further checks.”

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Posted 8 years ago

“My girlfriend booked us appointments at the the mole clinic in Knightsbridge. It's something that I never even thought about, but very important as you don't really notice your moles and any changes. Locale was small but clean and modern. Consultant was very professional and friendly. Service was efficient and speedy.”

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Posted 8 years ago

“I found the actual assessment good and reassuring. The nurse was efficient and checked everything. However, I was a little disappointed that I was not seen until over 30 mins after my allotted appointment time (having already arrived 10 minutes early, as requested), and then my 45 minute assessment ended up being whizzed through in around 20-25 minutes, presumably because things were running behind. Things felt a little rushed after a long wait. The nurse was good and I was able to get everything checked, but I feel that with the costs involved things could have been a little smoother.”

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Posted 8 years ago

Thank you for reviewing our service and for the complimentary comments. I am sorry you were kept waiting 30 minutes. Our nurses are normally very prompt but occasionally a patient has exceptional needs resulting in their appointment taking longer than expected. I hope you were not inconvenienced too much and I appreciate your patience on this occasion. Kind regards, Iain Mack, Founder & MD, The MOLE Clinic.

Posted 8 years ago

“My consultant put me at ease as soon as I walked into the room. I felt she did a thorough examination of my moles and answered any questions I had, in full.”

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Posted 8 years ago

“Very impressed, would advise everyone!”

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Posted 8 years ago

“Caoimhe was excellent, made me feel relaxed and answered any questions I had.”

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Posted 8 years ago

“Very welcoming and a highly professional service. The nurse was thorough and explained how to monitor moles. The follow-up time and report provided were fantastic - highly detailed and explanatory.”

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Posted 8 years ago

“A very thorough examination and assessment quickly delivered.”

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Posted 8 years ago

The MOLE Clinic is rated 4.9 based on 2,638 reviews