The Mobility Aids Centre Reviews

Name: The Mobility Aids Centre
Address: 88 South Street, Peterborough
Rating: 4.60

4.6 Rating 544 Reviews

90 %

of reviewers recommend The Mobility Aids Centre

4.6

Based on 544 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01733 342242

Email:

jason@mobaids.co.uk

Location:

88 South Street
Peterborough
Pe2

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The Mobility Aids Centre 5 star review on 22nd October 2020

Kevin J

The Mobility Aids Centre 5 star review on 10th January 2020

JAMES C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DIDNT HAVE IT IN STOCK. SO HAVENT RECIEVED IT YET. PLEASED TO SAY THEY DID RING TO OFFER AN ALTERNATIVE.”

Helpful Report

Posted 6 years ago

“You provided me with a new wheel chair efficiently and quickly and when there was a slight problem with the new chair you resolved it equals quickly and efficiently. Very impressed with the service and the friendliness of the staff.”

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Posted 6 years ago

“ordered my item on Friday evening noting that the website said delivery in 2 to 5 days so expected delivery on the Wednesday to Saturday. Called them on the Thursday to be told my item was actually on 8 day delivery and after checking with their supplier the item would be delivered on Monday. So here I am at 15:20 on Tuesday and it has still not arrived. Very poor service.”

Helpful Report

Posted 6 years ago

“I ordered two products (order #100002415), adjustable height walking frame and days trolley walker from your website on 31 Dec 2017. Your site on purchase stated delivery 2-5 days. The frame eventually arrived on 9 January and we are still yet to receive the walker. It is now the 15 January 2018. You should adjust your site to include your correct delivery time frames, as this is false advertising. My mother who is sick during this time is in desperate need of these products. If I knew this was going to take so long, I would have gone to another supplier.”

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Posted 6 years ago

“We purchased the Aquatec Orca bath seat/lift. It is an excellent product and was one of several that were demonstrated. We did not feel pressurised into making a purchase. It has made bathing much safer and it is much better than a stool. Thank you.”

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Posted 6 years ago

“It was straightforward”

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Posted 6 years ago

“Delighted with my purchases from the mobility aids centre, fast delivery and quality products.”

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Posted 6 years ago

“Ordering online was fine. The product too much too long to arrive though when it said 2-5 days.”

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Posted 6 years ago

“I had a puncture in one of my tyres and my scooter was a little shaky. I contacted them and explained I would like a service and that I know I had puncture and maybe the batteries were bad? The lady on the phone was wonderful, explained that they could help, could collect my scooter and told me the price of service with collection (great price), and they would contact me with prices before any repairs would be done. Done quickly, checked my baby all over and fixed the tyres, brought it home. The ride was so smooth now, its like a brand new scooter!! I will be using The Mobility Aids Centre to service my scooter and all future ones.”

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Posted 7 years ago

hello, Thanks for leaving such an in depth review, it really helps other people get to know how our business works! I'm pleased that the staff members were able to help you and accommodate to any changes you needed to make. Thanks Again The mobility aids centre.

Posted 7 years ago

“So much advice and practical support before, during and after purchase. Not a whiff of ‘pressure sale’ - in fact, I think they’d rather you didn’t purchase than get the wrong item. Excellent team! Thanks especially to Jason and Paul with the recent purchase of my powerchair.”

Helpful Report

Posted 7 years ago

We are glad that you were happy with everything, we hope to see you again and feel free to come in store or give us a call with any help you need in future. Thanks The Mobility Aids Centre

Posted 7 years ago

“Looking for a self propel wheelchair for my sister the mobility aids centre was recommended. The website was easy to use and prices were very competitive. I decided to order a slightly wider chair as the price was the same. It arrived in a couple of days. I hadn't taken into account the size of my sisters doors so it was too big to fit through them, my fault entirely but exchanging was no problem at all with only a small charge for collection of the chair. New chair arrived 2 days later. Staff so friendly and helpful I have no hesitation in recommending this company and would certainly use them again.”

Helpful Report

Posted 7 years ago

Thanks very much for taking the time to write such a lengthy review. We are happy that you were left feeling satisfied and we hope to see you again. The mobility Aids Centre

Posted 7 years ago

“Received my k_lite a week ago.was kept up-to-date on delivery.very happy with scooter, comfortable ride,comfy seat too.only slight problem connecting charger,if you have arthritis in fingers.it is getting easier.highly recommend this scooter.thanks to Jason too.”

Helpful Report

Posted 7 years ago

Hi Denise, Glad to hear that you are happy with the product! I hope you continue to enjoy using it. The Mobility Aids Centre

Posted 7 years ago

“Excellent service. Very prompt arrival . Pleased with the walker”

Helpful Report

Posted 7 years ago

Hi Margaret, Glad to hear you were happy with the service and product. Thanks for the positive review. The Mobility Aids Centre

Posted 7 years ago

“It's coming to 2 weeks I haven't received my order why? ????”

Helpful Report

Posted 7 years ago

Hi Shabnam, Unfortunately we no longer stock this product, we emailed you to make you aware of this issue and refunded the full amount in the afternoon of the 15th of November, sorry for any confusion caused! The Mobility Aids Centre.

Posted 7 years ago

“The goods themselves were fine, pretty much exactly what I was expecting and they arrived quickly. The only problem was with the couriers who put an incorrectly dated card through the door which invited me to rearrange delivery or go and collect the package or they said they would send the goods back. When I tried to rearrange delivery it wouldn't allow me to pick the next day (when I would have been in) so I booked for the following Monday...and then they delivered the next day regardless. All really rather stressful. Other couriers have an option to leave things in the porch or with a neighbour. If customers are ordering mobility aids they are less likely than most to be able to charge off to a depot in another town to collect their package.”

Helpful Report

Posted 7 years ago

Sorry to hear that the courier service wasn't up to the standard you had hoped for, we have addressed the issue in hope that this problem will not occur in future. Glad to hear that the goods were okay, we hope to see you again! The Mobility Aids Centre

Posted 7 years ago

“Chap on the phone was extremely helpful. Goods arrived very swiftly and were well packaged. Prices appear to be very competitive. I am impressed.”

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Posted 7 years ago

Great to hear that our staff were able to help you, we hope to see you again. The Mobility Aids Centre.

Posted 7 years ago

“What a ripoff £70 is odd quid for a pair of broken off handles & a couple of brackets you should be ashamed ok it works but what a cost”

Helpful Report

Posted 7 years ago

Good Afternoon, I am really sorry you feel we should be ashamed of the price of our handle extensions. Could i please explain, we import them from America and the postage alone is very expensive, we are just about the cheapest on the internet for this product and there are only a couple of different manufacturers. We have some great reviews from almost all of the people who have purchased these and once again I am sorry you feel like you do. If you feel you would like to return them I will refund you as long as they in the original packaging and in good condition.

Posted 7 years ago

“I was given advice on the product best suited to my needs by a very helpful and pleasant lady (Margaret), and the goods I ordered arrived very quickly. Thank you for your help and prompt service.”

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Posted 7 years ago

Hi Judith That's good to hear! I'm happy our staff were able to help, we will make sure Margaret is thanked on your behalf, feel free to ring or come into the store with any queries or help you need in the future. Thanks for using our business! The Mobility Aids Centre

Posted 7 years ago

“The delivery was prompt but I still have an ìtem on back order. Also one of the items was incorřect and I am awaiting instructions on this item.”

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Posted 7 years ago

Thanks for the review Barbara!

Posted 7 years ago

“The service was outstanding. A special mention must be made of all the staff who were most helpful. When the delivery was made everything was explained so well and we are looking forward to making the most of our purchases.”

Helpful Report

Posted 7 years ago

Hi Patricia, Its great to hear that you are happy and that the staff have done such a great job! We hope to hear from you again, thanks! The Mobility Aids Centre

Posted 7 years ago

The Mobility Aids Centre is rated 4.6 based on 544 reviews