The Medical Reviews

Name: The Medical
Rating: 4.82

4.8 Rating 454 Reviews

97 %

of reviewers recommend The Medical

Company Reviews

Metrics

4.8

Based on 454 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“Courteous, timely and most importantly, the problem has gone away!”

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Posted 2 years ago

“Becky the physio was excellent in helping me with my mobility problems from a sports injury in February. Her advice and treatment were key to my recovery. I can highly recommend her as she gave me confidence to try gentle exercises to help me back to walking normally again.”

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Posted 2 years ago

“The practitioners are excellent, only let down by the parking!”

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Posted 2 years ago

“Comfortable relaxed friendly atmosphere. Staff are genuinely interested in helping you.”

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Posted 2 years ago

“The treatment I received from Steve was excellent”

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Posted 2 years ago

“My inquiry was dealt with friendly and efficiently. My first appointment with Chris was welcoming and friendly he quickly put me at ease and explained the procedure he would use.”

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Posted 2 years ago

“Absolutely outstanding team knowledgeable and professional at all times as a retired health professional I felt I was in the best hands possible everything was explained in great detail so lovely to find people that accept you as you are non judgemental about weight or age and believe you when you say you are in pain thanks to the whole team including receptionist you are doing a great job ! Xx”

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Posted 2 years ago

“I’ve been very pleased with the whole experience from reception through to treatment. Receptionist have been really helpful.”

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Posted 2 years ago

“Friendly staff Good advice and help you”

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Posted 2 years ago

“Calm and welcoming. Very efficient booking and payment system. Appointment slots are long enough to make you feel you are being properly treated! I’m very happy.”

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Posted 2 years ago

“Amazing service and got me back to full health in great time.”

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Posted 2 years ago

“Limped in with a slipped disc, i could not bend and was in serious pain, 4-5 weeks later I'm pain free, i can nearly touch my toes and walk without a limp even managed a 5 minute slow jog on the treadmill. I highly recommend them and i will now be making it a regular thing to make sure everything is still working as it should, much like an m.o.t on a car. Prices are high as they all are, but reasonable in comparison to others and cheaper when purchased in bulk.”

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Posted 2 years ago

“Very helpful in getting things sorted 👌”

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Posted 2 years ago

“Whilst the treatment I received was very good it’s a shame it was let down by the pressure put on you as a new client to purchase their very expensive passes and a pricing system which is frankly a con and not at all transparent. What their price list doesn’t explain is that when you buy either a 6, 12 or 24 appointment pass they are only appointments of 30 minutes at £44 per 30 minute session if you buy a ‘pass’. So a 6 pass appointment is in fact is 3 x 3 hr sessions as they encourage you to ‘double book’ your 30 minute sessions to last an hour to make it more ‘convenient’ for you. The 6 sessions at £44 cost £278 for what was essentially 3 hour sessions. An hours appointment is in fact only £57 but this is also deliberately not made clear on the pricing structure and is listed simply as a ‘Treatment’. So my treatment should only have in fact cost me £171 - due to being pressurised into buying a pass I ended up paying an extra £108 over the odds which I am less than happy about and will not be recommending this company on. Thank goodness I didn’t buy a 12 or 24 session pass as was initially suggested because also FYI you don’t get any money back if you don’t need all the appointments. Once you’ve finished your treatment you will also be strongly encouraged to buy more passes despite not actually needing them which suggests that this company are simply only after your money, so avoid at all costs!!”

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Posted 2 years ago

Hi Rebecca Thank you for your valued feedback; we are really pleased that you had a great experience with your treatment. At The Medical we believe Physiotherapy is not just there for you when you are in pain. Instead we always strive for the best for our clients, and so create treatment plans designed to take them to the highest levels that they can be. For some this may just be being able or get through daily life free from pain, and for others its being able to play the sports that they love and participating fully in life. So we create ambitious plans that get great results. We are open with our pricing structure, and our physiotherapy and one-to-one rehab sessions are allocated 30 minutes regardless of how you pay. This is pretty much the industry standard for a private Physiotherapy appointment. The length of appointments are not displayed as you are paying for a treatment and expertise, not a time period. A good analogy might be that you pay a dentist to provide a filling, regardless of how long it takes them. The twice weekly frequency was likely to have been suggested for the best possible outcomes for you, and this was broken into one rehab session and one manual therapy session. Clinically speaking, these sessions can often be done on the same day and we often suggested this as an option to save the client the time to get to the clinic on 2 separate occasions. We are disappointed that you are left feeling as you have done. We really value all our clients, and are always trying to do the best for them, and it’s a shame that our approach has come across differently to you.

Posted 2 years ago

“Very efficient reception for arranging appointments. Clear and thorough assessment and diagnosis. All the practitioners have put me at my ease”

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Posted 2 years ago

“The treatment I've received from Chris has been nothing short of amazing. My lower back pain is largely resolved and my shoulder feeling much better after one quick session. Would highly recommend!”

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Posted 2 years ago

“Excellent consultation and service, treatment received with care and attention. Very successful outcome. Everyone was so friendly and professional. Thank you”

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Posted 2 years ago

“This was my first visit to Medical and I am impressed with the care and service I have received over the past 6 weeks to address a back problem. The treatment was very tailored to my individual needs and consisted of regular consultancy and physio and an exercise programme with appropriate adjustments following weekly reviews. The Physio, Michael, was very professional and knowlegable with procedures and exercises clearly and concisely explained. The rehabilitation programme matches my limits and is proving to be very effective.”

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Posted 2 years ago

“Everyone at The Medical is so friendly, welcoming and helpful. I found the first two consultations really useful and it was great having everything written down. I'm early on in my treatment plan but I'm hopeful that I can get on top of the pain with expert help. Thank you to everyone. Jane”

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Posted 2 years ago

“Friendly and professional. Encouraging and supportive. Sessions tailored for my personal needs and am feeling an improvement already, thanks to Chris and Wyley!”

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Posted 2 years ago

The Medical is rated 4.8 based on 454 reviews