Fixio Reviews

Name: Fixio
Address: 46 Quebec Street, Brighton, East Sussex
Rating: 4.83

4.8 Rating 1,131 Reviews

98 %

of reviewers recommend Fixio

4.8

Based on 1,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Fixio:

MacMan offers Apple centric support, repairs and sales to Mac fans throughout Sussex and Kent. We're a small, friendly, local business that pride ourselves on good old fashioned quality service.

Visit Website

Phone:

01273 806939

Email:

info@fixio.co.uk

Location:

46 Quebec Street,
Brighton
East Sussex
BN2 9UZ

Bitodi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I brought my MacBook in to be repaired and unfortunately due to water damage the best the team could do was copy my MacBook into an eternal hard drive. I thought the people in the shop were very friendly and helpful and initially I was provided with a very speedy diagnosis. But I do have two issues. Firstly, I had to call and chase up twice to find out when my Macbook and external hard drive could be collected. Secondly - which I only discovered last week - I did ask if the hard drive would work with non Apple products and was assured it did. However it isn’t readily compatible with a PC or windows system and unfortunately that’s what my replacement laptop is. (I got a second opinion from the tech team at work just to be sure). I have to say I’m disappointed in this - while the important thing is that the information is on there and I can access it through a friend’s Mac, it’s a bit galling given the expense of the hard drive not to have been given it on a more inclusive device.”

Helpful Report

(Test Branch) - Posted 6 years ago

“You guys are so helpful! I always get excellent service - you give advice and guidance freely and always usefully. Thanks for solving my laptop issues.”

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(Brighton) - Posted 7 years ago

Thanks Maggie, we appreciate your feedback.

Posted 7 years ago

“Good prices but should let you know what the faults are on the refurbished laptop before buying because you slowly discover them yourself. Also was called to say my laptop was now in the store to pick up, when I got there they said it wouldn't be there till the next day”

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(Test Branch) - Posted 7 years ago

Hello there. Can you send us your name or email address so your experience can be looked into? All of our preowned Macs pass a QC process before sale so faults should be picked up at this point.

Posted 7 years ago

“I had a new battery put in my iphone 5 s although i still have an auxillary port issue im perplexed as to what I need to do to get it put right”

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(Test Branch) - Posted 8 years ago

Hi Tim - glad it's all sorted now as we always aim for 100% customer satisfaction!

Posted 8 years ago

“I’ve only been to MacMan once and wasn’t that confident with the service I received. I had to chase for it to be done after a couple of days: they said they could do it that morning but then phoned me at 11.30 for my password and said it would be ready in an hour later, I doubted whether the full service could have been done in that time.”

Helpful Report

(Test Branch) - Posted 8 years ago

Thank you for your review, Sage. Your feedback is extremely important to us and we'd very much like to talk to you about your experience this spring. If you could please get in touch with us at brighton@themac-man.co.uk so we can follow-up with you about your MOT and the quality of your service, we'd really appreciate it. If you'd prefer to speak to us on the phone, please just email us the best number to reach you at and let us know when a good time to call would be. Thanks again for taking the time to leave a review and we hope to hear from you soon, MacMan

Posted 8 years ago

“I have always found them to be very helpful and obliging. However on the last occasion the problem that prompted me to take my computer to them was not resolved although I spent money on speeding up the system. I was then sent a means of sorting things out myself but have not been able to do that. I will need to bring the computer back at some point but assume this will be at further cost. Perhaps I should have got back to them earlier to let them know I have not managed to sort things out.”

Helpful Report

(Brighton) - Posted 8 years ago

Thank you for taking the time to review us, Martina. Your feedback is very important to us and we'd really like to talk to you about your experience. Could you please email us at Brighton@themac-man.co.uk so we can better understand how we can help you? If you'd rather discuss with us over the phone, please email us to let us know the best number to reach you at and we'll schedule a time to chat. Thanks again for your review and we'll look forward to helping you.

Posted 8 years ago

“I took my phone in for repair a couple of weeks ago to be fixed because of a software error apparently from Apple. It has already started doing the same problem. I have contacted the Mac man but still havnt had a reply and feel as though they are not interested they have caused me trouble. I would appreciate being contacted by the Mac man. Kind regards”

Helpful Report

Posted 9 years ago

Hi Jack, Thank you for your review. We are very interested in helping you sort out your problem and apologise for not getting back to you when you reached out to us last. Could you please email us at tw@themac-man.co.uk or by phone at 01892 300 999 and we'll do all we can to help you with your problem. Thanks, MacMan

Posted 9 years ago

“These guys look and are indeed good professionals. I had an SSD installed on my iMac, they did it quickly (less than 60 minutes), staff was polite, excellent customer experience. The only reason for giving them "Normal" rating instead of Good or Very Good was the pricing policy. When I made the initial call I asked what's the price of the SSD and how much they'd charge for the engineering work. They quoted a price, I agreed. Interestingly, the price they gave me for the SSD (Crucial BX100 500GB, 2.5-inch SSD) was over £30 more expensive from Crucial's official retail price (and computer companies are usually getting stuff on different, cheaper, prices). Mac Man's price was £190, Crucial's price is £157. I agreed because I wanted the SSD installed quickly but I have to admit, this wasn't the best pricing (and customer approach) policy. Everybody could check the price of something so offering a massively overpriced SSD doesn't make good impression, especially in the cases when you guys charge for engineering work. You better increase the price for labour rather than give your customers "cheap" labour and make profit from re-selling SSD drives that are available on Amazon. Apart from that, I'd recommend the Mac Man. Very professional.”

Helpful Report

Posted 9 years ago

Hi Ivan, Thanks for your feedback it really makes a difference. We operate within the confines of a small company so the constant balance between stocking parts customers want quickly whilst at the same time remaining competitive with online prices is a constant struggle for us as you’ve highlighted. Being high street based mean we can be playing catchup as pricing for internal drives and RAM prices fluctuate daily and we are sometimes in the situation you’ve highlighted where we’ve paid more for the part than the supplier is now selling through online sales channels. We aim for 100% customer satisfaction though and I’m sorry you weren’t entirely happy. I’ve put a credit on your account for the different you paid and the price you saw online; £33. Thanks again for taking the time to feed this back to us in this case as we’re again analysing prices of the drives we sell and the stock levels kept so it hopefully won’t happen again. Please email me directly at matt@themac-man.co.uk with any questions.

Posted 9 years ago

“My laptop was returned "repaired" and I was charged a resonable fee however when I got it home it still would not work so I had to take it back. As of yet the staff have been unable to repair it or find out what the problem is. I understand that this is the nature of computers and feel confident that it will be repaired the staff have been very polite and understanding so I'm frustrated and disappointed that it is taking so long to repair but understand that it is not really the staffs fault.”

Helpful Report

(Test Branch) - Posted 9 years ago

Hello Jonathan. I'm very sorry to hear about your dissatisfaction. I've asked one of the team in out Tunbridge Wells store to update you ASAP. Please let me know personally if you hear nothing by the end of Monday. My email address is matthewjames1@themac-man.co.uk

Posted 9 years ago

“Shop was nice, staff very pleasant BUT would have liked a simple repair done quickly. Was not aware of their "bring it in before 1130" policy. therefore had to wait more than 24 hours which was a struggle.”

Helpful Report

(Test Branch) - Posted 9 years ago

Hi Mark. Thanks for bringing this to our attention. We typically always advise customers that we need their iDevice before 12.00 to complete the repair same day. I will speak to the member of staff that checked your iPhone in and address this immediately.

Posted 9 years ago

“Whether we are right to be a little put out is probably open to interpretation, but our experience of the mac man service is good, but I feel the back up service from the initial repair was a bit weak. We had our macbook air repaired in July last year, but we had cause to take it back in February as it had not been working for a couple of months. When investigated, it turned out to be the battery was at fault again, which had been replaced in July last year. The computer also had a log which showed that the new battery had only been charged 4 times, which was completely wrong as it had been charged at least twice per week since the July repair. Therefore we would assume that this fault shows there was something wrong with the battery since its installation, but as there is only a 3 month warranty on the repair this was deemed out of guarantee. We did question this and only had to pay for 50% of the battery cost and the labour was free of charge, but I felt this all should have been dealt with under warranty as my opinion would be that the battery was faulty from installation, but that we could not have been expected to know this until it totally failed as it did in December..”

Helpful Report

Posted 10 years ago

As your laptop is a 2008 model, some parts are very difficult to source as they are no longer produced by Apple. We make incredible efforts to source only certified Grade A parts from verified Apple resellers and we thoroughly check all components we have fitted before passing anything back to the customer. In this instance though the quality of the part was not satisfactory over time, but we do ask customers to let us know within 3 months of fitting if there is a problem with the hardware so we can then send it back to manufacturer. As this was outside of the 3 month warranty there was a cost for the replacement part and we cannot send the faulty part back. As you have noted though we did ask you to contribute for only the half of the cost of this part and we paid the remainder and we gave you a free installation service. Unfortunately we cannot extend our warranty for these parts for older machines for reasons described above, but if you have any ideas on how we could improve our after sales service we would love to hear from you directly as we are always looking for 100% customer satisfaction. Regards Jon Store Manager 01892 300999 jon@themac-man.co.uk

Posted 10 years ago

“We felt slightly patronised by salesman as we are in older age bracket and not terribly familiar with the jargon surrounding products. A speedy sale was made and we subsequently found our two ipads were not matching inasmuch as one was a model from a previous year. We are left wondering if we have been sold 'old' models to pass them on.”

Helpful Report

Posted 10 years ago

Hi Brian Sorry you weren't 100% happy with the customer service, this is something we work hard to achieve and will continue to work to do so as we want all our customers to be 100% satisfied. The majority of products we sell are pre-owned though, so I'm sorry if this was not made as clear to you as it should have been as we make no attempts to hide this as this is our business model. Please email me at jon@themac-man.co.uk or call me on 01892 300999 to see if I can exchange the item/s for something you may be happier with and to also book you in free of charge for any of our services or 1-2-1 tuitions. I hope to hear from you. Thanks, Jon Store Manager

Posted 10 years ago

“The staff seemed unsure when my I Pad would be available for collection after the repair had been completed, I phoned them to ask when my I Pad was available for collection, they told me after 2PM then five minutes later they phoned me to say it was available for collection 10 AM”

Helpful Report

Posted 10 years ago

Hello Daniel. I'm sorry to hear that you've not been completely satisfied with our service. Would it be okay if I emailed you to fin out more about the situation? Thanks Matt.

Posted 10 years ago

Fixio is rated 4.8 based on 1,131 reviews