Name: Fixio
Address: 46 Quebec Street, Brighton, East Sussex
Rating: 4.83

“I was advised to use fixio by an apple tech specialist, as my MacBook has a defective screen and apple would charge £492+, 2nd hand screen on eBay at £70- so raised call and drove to Brighton office, so 1st hard to get answer, bell. 2nd no parking anywhere,3rd is, clearly did not want the job, advising of lamination issues and may not be display. So will do it myself (with help of ifixit) and as a mobile device specialist of too many years, will not be able to recommend this company, he clearly did not want to help.”

Helpful Report

Posted 10 months ago

Hello Mr Collyer, Thanks for the feedback and review and we're please that Apple are referring customers to us. I'd like to respond to your points. 1 - I'm confused about your first issue about it being "hard to answer". As we were a little short staffed today we had our front door closed and as you suggest have a bell that customers can ring for service. We the bell is pressed we come to the door. From memory when you visited my front of house colleague was on the phone so I stopped a repair and made my way to answer the door. This may have meant that you had to wait outside for 20 to 40 seconds at most. Im sorry this wasn't acceptable but we were a little short staffed today. 2 - Pay and display parking is available outside our shop and often people use our drop kerb by the store to stop and drop off their device. As I'm sure you can imagine parking restrictions are out of our control. I would suggest making a complaint to Brighton & Hove cancel about the lack of parking for local businesses. This would help us greatly. We're often asking for more pay and display bays in the area. We do not have our own free parking spaces and we're sorry about that. 3 - We always want new business...!!! Why wouldn't we? We're a small independent business and helping people with their tech is our lifeblood. We're not a large corporate that doesn't care about customers. From memory, I was trying to explain the the de-lamination scenario and you cut me off and didn't let me finish my sentence. You, seemed to know better. We always need to assess a problem before jumping to conclusions and customer assumptions. I was explaining that our charges would be more than just £70 for the screen you had found on eBay as we'd need to fit the part and this takes time but again you cut me off and said I'll do it myself and proceeded to walk out. We're you expecting us to do the repair for £70 using possibly faulty unverified parts including our labour? If you would like to discuss this further or change you mind and would like us to help with the repair let us know by emailing us direct ono brighton@fixio.co.uk. Sorry we didn't meet your expectations.

Posted 10 months ago

“Put my MacPro in for an MOT and expressly made sure when dropping off and picking up that the inside had been hovered out and made dust free as this is one of the main reasons that older Mac Pro's go down. Got home, unboxed it only to find this key aspect had not been carried out. Contacted MacMan and they apologised it had been left off the checklist and if I brought it back in it would only take 10 minutes - fair enough but why had it not been checked off when I asked twice and was informed yes it had been done? Didn't have the time to bring it back or wrestle with the sheer weight of the thing and trying to carry from the car park. My Adobe Illustrator has been playing up ever since as well and all of the preferences with it have been lost. So all in all pretty disappointed with the service given for such a routine job.”

Helpful Report

(Tunbridge Wells) - Posted 6 years ago

We've still been unable to find out who this is or what it is related to - please email your issues to info@macman.co.uk Thanks.

Posted 6 years ago

“Battery replacement fitted new because ran out quick still does £80 pounds wasted .Ive run it for 6weeks to see if it would get better,it's getting slower not happy.”

Helpful Report

Posted 7 years ago

10hrs usage on an iPad is what Apple state for their brand new machines as explained to you by our excellent technician Seb, which he explains here what happened with this customer: I decided to test the iPad and it lasted 6h30m on a video (which is perfectly normal at 15% per hour). Charge cycle was 12 and was running at 97% efficiency. I called and explained everything again, he just repeated that the iPad only lasts a few hours and didn’t understand why it doesn’t last the 10 hours Apple said it should… Anyway, he then apologised for taking up our time and is coming to collect the iPad and was enquiring on a new one.

Posted 7 years ago

“In a previous repair session mac man swapped my hardrive and ssd configuration and ever since this I had trouble accessing my files on my hd. I think they maybe damaged the connecting cable? I brought it back to you and was told that the hardrive was damaged and you charged me for a new one and the repair. I have since bought an external hardrive reader/bay and checked the old hardrive which worked PERFECTLY. All of my files were instantly accessible suggesting it was in fact the connection and not the hardrive. It would've probably cost 1/10th of the price for a new cable which also seemed to get damaged when you last had my laptop. Feeling very disappointed and ripped off.”

Helpful Report

(Test Branch) - Posted 7 years ago

IYour HDD, SSD, SATA cable, ODD SATA cable and OptiBay have all been faulty caused by a previous repair centre messing up your machine and the fact you also had a new MLB fitted due to the GPU REP.

Posted 7 years ago

“I explained my problem with iTunes and not being able to cancel orange email. He did what I had already tried and told me he couldn't help and should go to apple shop for help. Then charged over £16 for this advice. I had explained problem when I made appointment!”

Helpful Report

(Test Branch) - Posted 7 years ago

These types of reviews are alarming for us as small businesses owners relying on providing excellent customer service and therefore word of mouth recommendations. I asked the technician who dealt with you to describe what happened and this is his response: "We sat down, she explained that Orange were no longer going to be active as an email and she wanted to remove the email from her iPad and stop using that email as her Apple ID. She had set up a Gmail account in the mean time. She had already removed the Orange email account, as per Orange’s instructions, so I explained she could carry on using her current Apple ID, as it separate to her actually email address, but I let her know if she ever needed to reset the password she would need to answer security questions, as she doesn’t have access to the email account anymore. She just wanted to change everything over to her new Gmail account anyway. I started but signing out of iCloud and removing the Find My iPad lock, but she said her password doesn't work. So we went through the iforgot process but Apple were saying her Apple ID doesn’t exist, considering it was signed into iCloud and the App Store on her iPad it clearly exist, but there’s nothing we can do. I let her know it wasn’t anything she had done, that it was a mistake Apple’s end and she would have to show someone at Apple, because if she did it over the phone they would just assume she was getting something wrong. She asked a few more questions in regards to the situation, I did my best to reassure her that she was doing everything right. It had been over 20 minutes, she asked how much she owed us, I said I would just charge for 15 minutes. She sent this email to teamwork chat: "I made an appointment for help to remove orange email from my iPad. When I arrived the young man I saw went upstairs to tell whoever I imagine was meant to help me I was there. He returned to say he was the one who would be seeing to the problem. After fifteen minutes he was unable to remove orange email from iCloud or ITunes and suggested I go to the Apple shop. I was charged over £16 for this unhelpful appointment. I explained what the problem was when I made it, so can't understand why you didn't say it was something you would not be able to solve. Susan Marsal Sent from my iPad" I asked Mat here what she said before booking in, and he said she was having a problem with her iTunes password and she wanted to remove an orange email account. She didn’t say anything about her Apple ID not existing, and I know that because it was new information to her when I discovered it during the In Store. So I replied: "Hello Susan, I was the person you saw on Wednesday, I am sorry to hear you found the appointment unhelpful, have you managed to see anyone at Apple yet? Removing emails, swapping Apple IDs and resetting passwords are all issues we can help with, what my colleague wouldn't have known at the point of booking in was Apple no longer recognise your Apple ID and existing, which I'm afraid we can't help with, otherwise something would have been said at the point of booking.” But she didn't respond at all. And now she has left a negative review. Did I do anything wrong?"

Posted 7 years ago

“I dropped my laptop in and was told that once the problem was identified I would be contacted re:the cost of the fix and agreed diagnosis cost. When I was called to pick it up I was informed it was fixed. When I queried the cost as I had never agreed it (far higher than the diagnosis cost) I was told that the fix had occurred during the diagnostic tests??? but as the problem had been fixed (or so they thought as I was informed the error would most likely occur again) I was being charged time for the fix..? Didn't make sense to me as the fix occurred during the diagnosis, which I had paid for. I paid but was pretty disgusted that I had incurred costs without them being agreed by me and without additional work by the mac man. I won't be going back”

Helpful Report

(Test Branch) - Posted 8 years ago

Hi Victoria Thanks for making us aware of this situation and very I’m sorry this was your experience. Our team are all instructed to never create an invoice line without the customers express approval - either verbal or written. So I do not know what has happened in this instance but I will investigate. Therefore, as you paid an additional £30 above the agreed assessment fee, I’ve applied a £30 credit onto your account. We would appreciate it if you gave is the opportunity to change your opinion of us but if you’d rather receive a partial refund then please come into either store with the card you made the the payment on to receive the money back on it (I’ve made a note of it on your account so anyone in the team can do this in either store). In regards to being advised the problem may potentially come back - as the problem was Malware which is obtained through users internet usage we cannot guarantee if Malware will ever be picked up again or not; as it all depends upon future internet usage. However, we can 100% guarantee the malware we just removed has been removed for good and will never come back. Hope this helps. Regards, Jon (company owner)

Posted 8 years ago

“The mac man said that he could't find the files and therefore could not help. When we got home, my husband was able to find the files and work with them! Problem solved by us.”

Helpful Report

(Test Branch) - Posted 8 years ago

Hello Phil. Looking at the notes all I can do is apologise we couldn’t locate the files off your Time Machine back-up as described to us. Can I ask what drive the files were on though in the end please as it appears from the notes one of the external drives was provided without a power lead so I presume it may have been this one. I also see our technician James already halved the fee and only charged you £30 for the assessment but please email me at jon@themac-man.co.uk if this is what you are unhappy with. Regards Jon (company owner)

Posted 8 years ago

“I've paid £150 for a new drive in a Mavbook Pro. It was good for a few days and already is as slow as before. I'm taking it back this week.”

Helpful Report

(Test Branch) - Posted 8 years ago

Hi Robert - as you're now 100% could you amend this review as promised please?

Posted 8 years ago

“As soon as I opened up my internet browser the same pop-ups that I brought it in the get fixed were still appearing. I was going to bring the laptop back but I had to leave Brighton the next day. Can I bring it up again when I am back for you to have another look at it?”

Helpful Report

(Brighton) - Posted 8 years ago

Hi Jamie, We're really sorry to hear that but are glad you got in touch about the reoccurring problem. Can you please send us an email at brighton@themac-man.co.uk from your preferred email address so we can help you sort out the problem? Thanks again for getting in touch, MacMan

Posted 8 years ago

“Got a new battery for my MacBook Pro and asked for over-heating to be investigated. When I got it back, there is no difference - battery runs down just as quickly and still gets very hot. Am left wondering whether I did get a new battery...”

Helpful Report

(Tunbridge Wells) - Posted 8 years ago

Hi James– thank you for your feedback and we're very sorry to hear that you're not noticing a difference with your new battery. Could you please email us at tw@themac-man.co.uk so we can chat to you a bit more about the problem? Many thanks, MacMan TW

Posted 8 years ago

“Not overly happy that some of the work which was asked to be done was not done nor any explanation was given as to why this may not be possible, if that was the case. The removal of Mac mail from the navigation bar was not done nor was this disabled. No problem with the staff except I didn't seem to receive the expected call to say when I could collect, even though I was informed that a call had been made. No call showed as missed”

Helpful Report

(Tunbridge Wells) - Posted 9 years ago

Thank you for the feedback, we really appreciate hearing what our customers think of their experience. We're glad we were able to get in touch with you to sort this out and please don't hesitate to get in touch should you have any other questions.

Posted 9 years ago

“I had a performance problem with my MacBook Pro The solution I discovered myself on the www as mac man didn't fix it. I wrote suggesting how Mac man could improve their diagnostic phase for future customers - but didnt get a reply.”

Helpful Report

Posted 9 years ago

Hi Peter, We're sorry you're not happy with our service as we do aim for 100% customer satisfaction. In this instance as your intermittent problem was with your PlusNet router and not your Apple Mac we were unable to verify the fault in store and this is why we also offer and encourage on-site visits. Sam said he did receive your email and to thank you for it. He apologises he didn't reply directly but he did forward it to all MacMan users in all our locations as a heads up for customers' intermittent internet connections at home. I've increased the warranty on your assessment to 12 months for you though so if you do have any problems at all during 2016 we can book it in and take a look at no extra charge. Many thanks Jon

Posted 9 years ago

“After paying £35.00 for a brand new battery for my phone and apparently being successful, my phone has failed to show any change after the new battery and still doesn't last any more than 4 hours untouched with 100% charge.”

Helpful Report

Posted 10 years ago

Hi Sophie Sorry you're not happy with the iPhone battery replacement. The problem cannot be with the battery and we will therefore need to do a full assessment on the phone to verify the fault to see as to why the battery is draining quicker than it should be. This usually costs £25 but in this instance we're willing to do this for you free of charge as we always aim for 100% customer satisfaction. I hope to hear from you. Thanks, Jon Store Manager (jon@themac-man.co.uk)

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Fixio Reviews