Fixio Reviews

Name: Fixio
Address: 46 Quebec Street, Brighton, East Sussex
Rating: 4.83

4.8 Rating 1,131 Reviews

98 %

of reviewers recommend Fixio

4.8

Based on 1,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Fixio:

MacMan offers Apple centric support, repairs and sales to Mac fans throughout Sussex and Kent. We're a small, friendly, local business that pride ourselves on good old fashioned quality service.

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Phone:

01273 806939

Email:

info@fixio.co.uk

Location:

46 Quebec Street,
Brighton
East Sussex
BN2 9UZ

Bitodi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lost money to a crypto scam? Contact recovery team now at Francis*Olivia*7*71*@*gmail.*com to start your full refund process”

Helpful Report

Posted 1 week ago

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Posted 4 months ago

“It is often said that the test of a good company is how they respond when something goes wrong. Fixio attempted to send my computer to a third party without my consent, or even knowledge, and it was lost in transit. Instead of accepting their responsibilities, Fixio went to their lawyers to try to avoid any liability. That's the sort of company they are. Be warned.”

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Posted 1 year ago

Dear Anonymous, We do not have any lawyers but we are a member of the FSB (which for a small annual fee (less than £200 per year) includes all legal advice - and we felt it appropriate to contact the FSB to seek legal advice in this situation as you had demanded £1500 from Fixio due to no fault of our own). You gave full consent for your hard drive to be sent to a third-party data recovery specialist as this was not a service we could offer you; furthermore you agreed to any fees this third party service would incur if successful. DPD accepted full liability and apologised for your lost hardware but they only offered the value of your hardware they lost as compensation which was sadly only £10. We informed you of DPDs very low offer and at this stage you demanded £1500 in compensation for item lost by DPD. The FSB then advised us you had no evidence to be able to demand £1500 in damages. But, as we felt DPD’s offer was insubstantial, we offered you £150 out of our own pocket by way of apology to you for the situation. You accepted this £150 offer to which we made a bank transfer to you in March 2023. I felt and still feel five months later that this type of customer service from Fixio (paying you £150 out of our own pocket alongside numerous verbal and written apologies from us) is an example of how well we treat our customers; especially when compared to a multi-national company like DPD who made an offer of £10 even though they fully admitted all responsibility for the loss. But from the moment you told our Seb, our Tunbridge Wells shop manager, not to back-up your data during your initial repair process you have continually made things up and twisted what has been said to you to make it look like the Fixio staff have done something wrong in this situation. I have had to continually check our CCTV for evidence against the numerous untrue claims you have made against us as you have consistently tried to apportion all blame onto us like we’re some large national company with access to limitless compensation funds. This culminated in the request for £1500 to be paid into your bank account. We are not a large company, quite the opposite, we are a small local independent trying to continue to offer a good service to our customers and remain a local employer during difficult post-covid turbulence and now a cost of living crisis. I sincerely hoped this generous offer from us, which you accepted and we paid to you in March, would be the end of the matter but you have now decided five months later to write this damaging review against us and to continue you with your spurious claims about us but this time by way of slander on a public platform. Jon Traquair (Fixio owner)

Posted 1 year ago

“Do not use this service, pay a little bit more and get a reputable company to fix your computer issues. I have an iMac which had issues booting up and they took 3 weeks just to get a “specialist” to assess it only for them to inform me there’s nothing they can do about the issue. Best part was I had to ring them up to ask for an update before they updated me, even though they had that information days before I called to get an update. You’re better off going through a reputable authorised Apple retailer, it may be expensive but to avoid all the hassle that comes with this company, I’d swallow the expensive pill!”

Fixio 1 star review on 18th October 2022

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Posted 2 years ago

I have no idea who you are, this service does not sound like us and as the screenshots attached show this is still an unverified review even after I have made numerous requests for it to be confirmed as a customer of ours. As you mention we are 'unauthorised by Apple' though - we most certainly are authorised by Apple. All out of warranty Apple repairs can be done through us by way approval for their Independent Repair Programme and to use their genuine Apple parts.. You also mention the word 'reputable'. We have been in the business of Apple repairs for over 15 years and have an active customer base of over 17,000 GDP compliant customers on our CRM. We have over 100 years of Apple repair experience internally including 5 Apple authorised repair technicians. And, assuming we can trust Google's data, then we have 4 stores across 2 counties and all have hundreds of Google reviews each with an aggregate score of 4.9/5 in each and every store. This all sounds very reputable to me. Jon Traquair (owner)

Posted 1 year ago

“Tunbridge Wells MacMan During lockdown my apple computer needed a battery change. Once fitted by MacMan ( fixio ) I had numerous battery related problems, mal functioning of some apps etc including an interior rattle which on a second visit I was assured had nothing to do with their work. Eight months later the battery died. A new battery fitted by an official store, and all the problems have rectified.”

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Posted 3 years ago

Hi there, We're really sorry to hear that your repair with us didn't meet your expectations. As you’ve chosen anonymity, we're not able to comment on your individual case. However, we can say that all repairs come with a 6 month no-quibbles warranty and so, had you brought it in, we would have been happy to investigate for you. As a gesture of goodwill, we'd like to offer you a full computer MOT free of charge. Just show us this message in store and we'll get it sorted for you. We hope to see you in store again soon. Kind regards, Jon

Posted 3 years ago

Thanks for the feedback and the review here - it's very helpful. Thank you.

Posted 1 year ago

“Asked Mac Man to come into our new office to tidy up some Network Issues after our move to a new Unit. They took payment at the end of the work. Unfortunately the very next day the issues started again and 2 weeks later still no visit to fix the problems. Not impressed. If you are going to use them get a receipt and pay them at least a week later when you are convinced the fix has been done properly because getting them to respond to problems is slow and painful.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to post this review. We have looked into this and can report the following. Our engineer left your premises with service restored and working. We had no way of accessing your router to administer it as the Admin password was not known. There wasn't a great deal more we could do. We suggested that your router may well be at fault, but this was rejected by yourself. We then spent time with you over email trying to move the situation forward and again suggested that a new router should be provided by your ISP as we suspected that was the issue. This hasn't been done and the problem remains. We could visit again to install a new router if you would like but this doesn't seem to be an option as you're not prepared to pay for this service and have demanded a free of charge visit to rectify.

Posted 5 years ago

“David responded to my first telephone call, then ignored my follow up calls and e mails - Not great customer service, can only imagine my job was too small for him, great shame”

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Posted 5 years ago

Hi there, We're struggling to find your details on our system. Do you think you could email us your details so we can address this and get it sorted?

Posted 5 years ago

“Still waiting for my call back from the manager about two failed attempts to repair my Mac”

Helpful Report

Posted 8 years ago

Hello Catherine, We have tried to contact you but not had a reply - please call our manager Sam direct though on 01892 300999 or email him at sam@themac-man.co.uk. Looking over the notes though I can confirm we need to arrange a courier collection to collect the Mac mini as the although the Mac has been in with us twice now and tested extensively we have not managed to replicate the faults in the workshop. Apologies for the inconvenience of this but it seems to be the only way to get the intermittent fault to happen whilst under our supervision. Regards Jon

Posted 8 years ago

“The guys at the Tunbridge wells store know my concerns, but basically I felt that they were just trying to sell me RAM without investigating the issue I had. also there was contradictory advice which meant I had to search for the real answer. Not sure I'll come back.”

Helpful Report

(Test Branch) - Posted 8 years ago

Hi Max, I've been looking at our extensive logs on the assessment and read the numerous emails our workshop technicians sent to you and although they were very clear throughout I'll reiterate our opinion on the assessment here for the sake of clarity: a) "just trying to sell me RAM" - Running a 13" 2010 MacBook Pro on Sierra with only 2GB of memory is not advisable, as you've repeatedly been informed you would benefit massively from increasing it to at least 4GB or higher b) "contradictory advice which meant I had to search for the real answer" - WiFi issues can be from both the internal WiFi card and/or your home router. We confirmed it was not the laptops internal WiFi card but we cannot be expected to confirm it is your home router without an on-site visit which we have offered but you have declined. There is nothing contradictory, both are needed to be fully functional for WiFi to work correctly. Overal, looking at both the amount of work the technicians invested into both assessing the MacBook (running hard drive software over your HDD and the full suite of Apple Service Diagnostics as requested) and the lengthy communications our team provided you with, I cannot how you felt your £55 assessment fee was anything but exceptional value for money.

Posted 8 years ago

“Gave my phone in because it wasn't picking up service, still had all my notes, data, contacts, photos on it etc. Macman gave it back saying it was broken and it won't even turn on. Staff weren't very trustworthy and I didn't like them at all (even before I gave them my phone to them). Waste of time and know my phone has been wiped. Great.”

Helpful Report

Posted 8 years ago

We've never had a customer called Shelly Anne and when I emailed the email address you left with this review to sort this out is bounced back shellyanne@live.com We get a lot of fake reviews from jealous competitors on here, Google and other platforms. Maybe our competitors should concentrate on excellent service by an excellent team and excellent prices rather than leave fake reviews online.

Posted 8 years ago

“I am very disappointed and intend to take my machine back as it’s performance is hardly any better than before `i took it to be mended”

Helpful Report

(Tunbridge Wells) - Posted 9 years ago

Hi Peter - as you now know you booked it in for an MOT and declined the repair so can you remove this 1-star review now as discussed please?

Posted 8 years ago

“Your invoice email is vague, not for the first time. I do not think I do owe yiu any money. Please confirm.”

Helpful Report

Posted 9 years ago

Hi Andrew - as you're now clear of the invoice can you amend the 1-star review as promised please?

Posted 8 years ago

Fixio is rated 4.8 based on 1,131 reviews