Fixio Reviews

Name: Fixio
Address: 46 Quebec Street, Brighton, East Sussex
Rating: 4.83

4.8 Rating 1,130 Reviews

98 %

of reviewers recommend Fixio

4.8

Based on 1,130 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Fixio:

MacMan offers Apple centric support, repairs and sales to Mac fans throughout Sussex and Kent. We're a small, friendly, local business that pride ourselves on good old fashioned quality service.

Visit Website

Phone:

01273 806939

Email:

info@fixio.co.uk

Location:

46 Quebec Street,
Brighton
East Sussex
BN2 9UZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Iphone needed a new battery and glass cover and very good value for £70”

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Posted 7 years ago

Thank you for the 5 star review.

Posted 7 years ago

“They sorted out my internet connectivity problem”

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Posted 7 years ago

Thank you for the 5 star review and glad we were able to help.

Posted 7 years ago

“Great service, very knowledgable”

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Posted 7 years ago

Thank you for the positive response and taking the time to complete the review.

Posted 7 years ago

“As always the repair was quick and painless, allowing me to get on with work quickly!”

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Posted 7 years ago

Thank you so much for your outstanding review and I am delighted we were able to provide 'quick and painless' customer service.

Posted 7 years ago

“From having a dead Hard Drive on my iMac, they fixed it in double quick time. The service was very professional and I had constant information via emails and calls telling me of the progress of my iMac. The service was amazing and the cost was perfect. I hope to take out a business package with them shortly.”

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(Test Branch) - Posted 7 years ago

Hey Patt Thank you so much for your outstanding review and I am delighted to hear we were able to help you out. Please do come back to us to discuss your MacMan Business package as I am certain you won't be disappointed and find it is worth the money. Zoe

Posted 7 years ago

“Friendly team, good service and value for money. Thank you.”

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Posted 7 years ago

Brilliant, thanks Marcus.

Posted 7 years ago

“I had a broken iPhone 5S and took it into these guys to be looked at and possibly repaired. Took the phone in on an afternoon and had a call the following morning to say that it's all repaired and working, comes with a guarantee so any issues just take it back. Very happy with the service”

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(Test Branch) - Posted 7 years ago

Hey Mark Thanks so much for your positive review and I am glad to hear you were happy with our service.

Posted 7 years ago

“My iPhone battery wasn't lasting long so I emailed Macman to see if they could help. I had a prompt reply, and on taking it in I found the staff in the shop to be friendly and helpful. I would definitely go back for any future problems I encounter and have already recommended them to a family member.”

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Posted 7 years ago

Thanks so much for your review and it's great to hear that you are happy to recommend us.

Posted 7 years ago

“cheers for the iPhone repair- it's working perfectly, like a brand new phone again. Can always guarantee great service from these guys with reasonable prices ‬”

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(Test Branch) - Posted 7 years ago

Thanks so much for your kind review as great service is our number one priority.

Posted 7 years ago

“Fast, efficient surface. Couldn't have asked for more”

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(Test Branch) - Posted 7 years ago

Excellent and thanks for the brilliant review.

Posted 7 years ago

“The service was excellent - really efficient and friendly. Both people I dealt with appeared genuinely interested in achieving the right outcome for the customer in terms of cost effectiveness and speed of service, which is very rare these days. I really appreciate the honest approach by MacMan RTW.”

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Posted 7 years ago

Thanks Simon for your great review, we really appreciate it at MacMan and your feedback is important.

Posted 7 years ago

“We've used MacMan a few times now, and they've always been efficient and upfront about costs and whether they can help. They've previously managed to give my old 2010 MacBook Pro a new lease of life and this time they rescued it after it had water spilled on it!”

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(Test Branch) - Posted 7 years ago

Thanks Elly, we really appreciate you taking the time to leave a positive review.

Posted 7 years ago

“I explained my problem with iTunes and not being able to cancel orange email. He did what I had already tried and told me he couldn't help and should go to apple shop for help. Then charged over £16 for this advice. I had explained problem when I made appointment!”

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(Test Branch) - Posted 7 years ago

These types of reviews are alarming for us as small businesses owners relying on providing excellent customer service and therefore word of mouth recommendations. I asked the technician who dealt with you to describe what happened and this is his response: "We sat down, she explained that Orange were no longer going to be active as an email and she wanted to remove the email from her iPad and stop using that email as her Apple ID. She had set up a Gmail account in the mean time. She had already removed the Orange email account, as per Orange’s instructions, so I explained she could carry on using her current Apple ID, as it separate to her actually email address, but I let her know if she ever needed to reset the password she would need to answer security questions, as she doesn’t have access to the email account anymore. She just wanted to change everything over to her new Gmail account anyway. I started but signing out of iCloud and removing the Find My iPad lock, but she said her password doesn't work. So we went through the iforgot process but Apple were saying her Apple ID doesn’t exist, considering it was signed into iCloud and the App Store on her iPad it clearly exist, but there’s nothing we can do. I let her know it wasn’t anything she had done, that it was a mistake Apple’s end and she would have to show someone at Apple, because if she did it over the phone they would just assume she was getting something wrong. She asked a few more questions in regards to the situation, I did my best to reassure her that she was doing everything right. It had been over 20 minutes, she asked how much she owed us, I said I would just charge for 15 minutes. She sent this email to teamwork chat: "I made an appointment for help to remove orange email from my iPad. When I arrived the young man I saw went upstairs to tell whoever I imagine was meant to help me I was there. He returned to say he was the one who would be seeing to the problem. After fifteen minutes he was unable to remove orange email from iCloud or ITunes and suggested I go to the Apple shop. I was charged over £16 for this unhelpful appointment. I explained what the problem was when I made it, so can't understand why you didn't say it was something you would not be able to solve. Susan Marsal Sent from my iPad" I asked Mat here what she said before booking in, and he said she was having a problem with her iTunes password and she wanted to remove an orange email account. She didn’t say anything about her Apple ID not existing, and I know that because it was new information to her when I discovered it during the In Store. So I replied: "Hello Susan, I was the person you saw on Wednesday, I am sorry to hear you found the appointment unhelpful, have you managed to see anyone at Apple yet? Removing emails, swapping Apple IDs and resetting passwords are all issues we can help with, what my colleague wouldn't have known at the point of booking in was Apple no longer recognise your Apple ID and existing, which I'm afraid we can't help with, otherwise something would have been said at the point of booking.” But she didn't respond at all. And now she has left a negative review. Did I do anything wrong?"

Posted 7 years ago

“Repaired my phone at a very reasonable price and kept us informed at every stage.”

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(Test Branch) - Posted 7 years ago

Thanks Marget for taking the time to leave a positive review and glad we could help.

Posted 7 years ago

“Very efficient service. Saved all data on my computer. Cheapest option for replacement screen on iPhone Very friendly and helpful personnel.”

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(Test Branch) - Posted 7 years ago

Thanks Sarah, we really do appreciate your comments.

Posted 7 years ago

“Major problem for me, minor problem for them and handled extremely efficiently and quickly.”

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(Test Branch) - Posted 7 years ago

Thanks Roger for taking the time to leave a positive review and glad to hear we sorted your problem quickly.

Posted 7 years ago

“Excellent service. Fab new iPhone screen ready earlier than advertised. Recommend highly.”

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(Test Branch) - Posted 7 years ago

Thanks Michele for taking the time to leave such a positive review.

Posted 7 years ago

“Super efficient service and really helpful friendly staff. Fixed my smashed iPhone screen within a day. Would certainly recommend to others.”

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(Test Branch) - Posted 7 years ago

Brilliant, thank you.

Posted 7 years ago

“Brilliant service. Sorted a new iPad transfer of information perfectly would use again and certainly recommend. Thank you guys!”

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Posted 7 years ago

Thanks Christine for taking the time to leave a positive review and happy to hear you would recommend us.

Posted 7 years ago

“Excellent service from start to finish friendly staff”

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(Test Branch) - Posted 7 years ago

Fabulous Jonathan, that's what we like to hear.

Posted 7 years ago

Fixio is rated 4.8 based on 1,130 reviews