Fixio Reviews

Name: Fixio
Address: 46 Quebec Street, Brighton, East Sussex
Rating: 4.83

4.8 Rating 1,130 Reviews

98 %

of reviewers recommend Fixio

4.8

Based on 1,130 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Fixio:

MacMan offers Apple centric support, repairs and sales to Mac fans throughout Sussex and Kent. We're a small, friendly, local business that pride ourselves on good old fashioned quality service.

Visit Website

Phone:

01273 806939

Email:

info@fixio.co.uk

Location:

46 Quebec Street,
Brighton
East Sussex
BN2 9UZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a performance problem with my MacBook Pro The solution I discovered myself on the www as mac man didn't fix it. I wrote suggesting how Mac man could improve their diagnostic phase for future customers - but didnt get a reply.”

Helpful Report

Posted 9 years ago

Hi Peter, We're sorry you're not happy with our service as we do aim for 100% customer satisfaction. In this instance as your intermittent problem was with your PlusNet router and not your Apple Mac we were unable to verify the fault in store and this is why we also offer and encourage on-site visits. Sam said he did receive your email and to thank you for it. He apologises he didn't reply directly but he did forward it to all MacMan users in all our locations as a heads up for customers' intermittent internet connections at home. I've increased the warranty on your assessment to 12 months for you though so if you do have any problems at all during 2016 we can book it in and take a look at no extra charge. Many thanks Jon

Posted 9 years ago

“Service good - just did not get finished in one visit. Guest network not able to be set up on visit.”

Helpful Report

Posted 9 years ago

Sometimes time gets the best of us but we always come back to finish the job. Thank you for your patience, Allister, and thank for this great review!

Posted 9 years ago

“I took my broken iMac to the team more in hope than expectation but not only were the team able to get it up and running again they were even able to upgrade the machine at my request by installing an SSD. The machine is working great now - thanks MacMan!”

Helpful Report

Posted 9 years ago

We're so glad to hear that everything is working great for you, Mike! Thank you for this wonderful review and thank you for choosing MacMan.

Posted 9 years ago

“I took my phone in for repair a couple of weeks ago to be fixed because of a software error apparently from Apple. It has already started doing the same problem. I have contacted the Mac man but still havnt had a reply and feel as though they are not interested they have caused me trouble. I would appreciate being contacted by the Mac man. Kind regards”

Helpful Report

Posted 9 years ago

Hi Jack, Thank you for your review. We are very interested in helping you sort out your problem and apologise for not getting back to you when you reached out to us last. Could you please email us at tw@themac-man.co.uk or by phone at 01892 300 999 and we'll do all we can to help you with your problem. Thanks, MacMan

Posted 9 years ago

“Thecrepairvto mynipad for a broken screen was excellent. In fact you would never know it had been damaged. Also the repair was carried out extremely quickly much to my delight. Would certainly recommend MacMan to anybody. John Hine”

Helpful Report

Posted 9 years ago

Thank you for the review, John! We're glad your iPad is back in your hands and in working order. Thanks for choosing MacMan!

Posted 9 years ago

“Really great service. Quick and good value and rescued an iMac which I thought was going to written off. Many thanks.”

Helpful Report

Posted 9 years ago

We're always happy to help a computer live a little longer. Thanks for the great review and thank you for choosing MacMan, Jon!

Posted 9 years ago

“Great service, thanks.”

Helpful Report

Posted 9 years ago

You're very welcome, Helen. Thank you for choosing MacMan!

Posted 9 years ago

“Very good repair to my iphone 6, and very honest guys in shop,and very helpfully couldent do enough to help and explain things”

Helpful Report

Posted 9 years ago

Thank you for the review, Richard, and thank you for choosing MacMan!

Posted 9 years ago

“Sam and the back up team in TW were great - our MacBook Pro lives to fight another day!! Their knowledge, professionalism, application and that you get to speak and see real people sets them aside from using remote helplines. We continue to recommend them, without doubt, to all Mac Users.”

Helpful Report

Posted 9 years ago

Thank you for the brilliant review, Susanna! We really appreciate your business and will be sure to pass along your kind words to Sam and the rest of the team.

Posted 9 years ago

“Excellent service from a very helpful team.”

Helpful Report

Posted 9 years ago

Thank you, Leon! We're so pleased we could help.

Posted 9 years ago

“as ever prompt, speedy, helpful, reasonably priced and always advise whats best for you without trying to oversell.”

Helpful Report

Posted 9 years ago

Thank you for the review, Billy! We always try to do what's best for our customers, not the Apple empire, and we're glad our approach is appreciated. Thanks for choosing MacMan!

Posted 9 years ago

“Great communication whilst carrying out the repair and excellent service and value overall.”

Helpful Report

Posted 9 years ago

Thank you, Andrew! We're so pleased you had a good experience. Thanks for coming to see us!

Posted 9 years ago

“All sorted in a very methodical and seems professional manner. My only comment was that is there a way you could perhaps prioritise business machines to keep to a minimum the time it all took. My "graphics / video" whatever is called card was replaced. All is now well. At the time of failure my screen blinked to a full blue screen. Once the fault was diagnosed I assumed that the blinking screen issue would disappear. As this has not, can I assume its the monitor failing - or is it something further computer based?”

Helpful Report

Posted 9 years ago

Thank you so much for the review, Martin! We really appreciate comments and suggestions from our customers and we'll certainly take yours into consideration. In response to your ongoing screen issue, we would like it if you could please get in touch with us via email at tw@themac-man.co.uk or by phoning us at 01892 300 999 so we can chat and get all the information we need to help you out. Thanks again and we'll look forward to hearing from you soon.

Posted 9 years ago

“A very professional small, local business. The people running it have an abundance of courtesy and a wish to be as helpful as they can possibly be. I wont hesitate to use them again as the need might arise.”

Helpful Report

Posted 9 years ago

Thank you for the very kind words, Ronald! We really appreciate your business.

Posted 9 years ago

“I don't know why you bother to ask! Your service is always exemplary, in all ways. MacMan is a class act and Brighton is lucky to have them. In the years I have used your services, I have never been anything other than hugely impressed. Thanks!”

Helpful Report

Posted 9 years ago

Thank you for supporting us over the years, Chris, and thank you for this stellar review! We're always here for you should you need us.

Posted 9 years ago

“Quick to respond, incredibly helpful, knowledgable and did exactly what was needed efficiently and without making me feel silly for not being able to sort problem out for myself!!!”

Helpful Report

Posted 9 years ago

No problem is too big or too small for MacMan. Thank you for choosing us to help you with yours and thank you for a great review, Flic!

Posted 9 years ago

“All good so far. Very efficiently handled.”

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Posted 9 years ago

Thank you for the review, Dorothy! We're glad to hear that everything went well for you.

Posted 9 years ago

“Good prompt service. ipad fixed. What more to say? Highly recommended”

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Posted 9 years ago

We're happy we were able to help fix your iPad, Tim. Thank you for choosing MacMan and thank you for the review!

Posted 9 years ago

“I'm delighted with the performance of my machine and I was very satisfied with The Mac Mans service. One question since I've got everything up and running I have some anomalies with i cloud, one being I've lost a level of my Notes on my phone. I use Notes to store some of my passwords which has been a bit inconvenient.”

Helpful Report

Posted 9 years ago

Thank you for the review, Paul! We're sorry to hear that you're having some trouble with iCloud. iCloud can be tricky sometimes– please call us at 01892 300 999 and ask to speak to James Muir and we'll try to get that sorted for you.

Posted 9 years ago

“Great professional service, quick yet thorough job. Very helpful and knowledgeable service team.”

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Posted 9 years ago

It was our honour to help you out. Thank you for the great review, Michelle!

Posted 9 years ago

Fixio is rated 4.8 based on 1,130 reviews