Fixio Reviews

Name: Fixio
Address: 46 Quebec Street, Brighton, East Sussex
Rating: 4.83

4.8 Rating 1,130 Reviews

98 %

of reviewers recommend Fixio

4.8

Based on 1,130 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Fixio:

MacMan offers Apple centric support, repairs and sales to Mac fans throughout Sussex and Kent. We're a small, friendly, local business that pride ourselves on good old fashioned quality service.

Visit Website

Phone:

01273 806939

Email:

info@fixio.co.uk

Location:

46 Quebec Street,
Brighton
East Sussex
BN2 9UZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent friendly and efficient service”

Helpful Report

(Test Branch) - Posted 9 years ago

“I recently had my screen replaced on my iPhone, very helpful and completed extremely quickly. Would use again and recommend”

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(Test Branch) - Posted 9 years ago

“James was most helpful. Please thank him for his help.”

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(Test Branch) - Posted 9 years ago

“These guys look and are indeed good professionals. I had an SSD installed on my iMac, they did it quickly (less than 60 minutes), staff was polite, excellent customer experience. The only reason for giving them "Normal" rating instead of Good or Very Good was the pricing policy. When I made the initial call I asked what's the price of the SSD and how much they'd charge for the engineering work. They quoted a price, I agreed. Interestingly, the price they gave me for the SSD (Crucial BX100 500GB, 2.5-inch SSD) was over £30 more expensive from Crucial's official retail price (and computer companies are usually getting stuff on different, cheaper, prices). Mac Man's price was £190, Crucial's price is £157. I agreed because I wanted the SSD installed quickly but I have to admit, this wasn't the best pricing (and customer approach) policy. Everybody could check the price of something so offering a massively overpriced SSD doesn't make good impression, especially in the cases when you guys charge for engineering work. You better increase the price for labour rather than give your customers "cheap" labour and make profit from re-selling SSD drives that are available on Amazon. Apart from that, I'd recommend the Mac Man. Very professional.”

Helpful Report

Posted 9 years ago

Hi Ivan, Thanks for your feedback it really makes a difference. We operate within the confines of a small company so the constant balance between stocking parts customers want quickly whilst at the same time remaining competitive with online prices is a constant struggle for us as you’ve highlighted. Being high street based mean we can be playing catchup as pricing for internal drives and RAM prices fluctuate daily and we are sometimes in the situation you’ve highlighted where we’ve paid more for the part than the supplier is now selling through online sales channels. We aim for 100% customer satisfaction though and I’m sorry you weren’t entirely happy. I’ve put a credit on your account for the different you paid and the price you saw online; £33. Thanks again for taking the time to feed this back to us in this case as we’re again analysing prices of the drives we sell and the stock levels kept so it hopefully won’t happen again. Please email me directly at matt@themac-man.co.uk with any questions.

Posted 9 years ago

“I recently asked the company to remove an item of malware from my Mac and do a general clean up. The service I received was excellent . Fast and professional. All I could wish for.”

Helpful Report

(Test Branch) - Posted 9 years ago

“Always quick and helpful with repairs”

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(Test Branch) - Posted 9 years ago

“As always the service from The MacMan is superb. As a newcomer to the Apple systems I have needed quite a lot of support. My new (to me) iMac is fabulous. Although it is a reconditioned late 2013 model, it looks like new and is SO fast. I love it. Ryan is patiently helping me with the change over from Micrsoft. Many thanks for your continuing support and patience. x”

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(Test Branch) - Posted 9 years ago

“Very good service we were recomended to use this company as we had been having so many problems with our broadband and our Mac,eye pad. The very nice man arrived on time and in a short time had worked out all of the problems now it all works perfect!!!! If we ever have any more problems we would use this company again it's a five star company”

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(Test Branch) - Posted 9 years ago

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(Test Branch) - Posted 9 years ago

“Excellent communication and service. Thanks.”

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(Test Branch) - Posted 9 years ago

“Excellent service very professional and very friendly”

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Posted 9 years ago

“Knowledgeable, patient, and very helpful.”

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(Test Branch) - Posted 9 years ago

“Excellent, sound, friendly, expert, reasonable and reliable service - we've used them a number of times over the years and the service has been consistently excellent - what more can I say. Highly recommended.”

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Posted 9 years ago

“Buying experience (over the phone) was good, though had to make a bank transfer as card payments were available by phone (not a deal breaker). Was happy with the sales experience, but was a bit let down as I was waited for a txt confirmation of the delivery for 2 days. In the end I called back and spoke to a guy called James who was top notch, and sorted me out.”

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(Test Branch) - Posted 9 years ago

“Clear honest no nonsense advice from someone who knows their business and loves it. James was both interested and clear in all matters that we're going to trouble me as a novice Mac user David Masters”

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(Test Branch) - Posted 9 years ago

“Excellent from start to finish. Great communication, friendly and efficient service. Couldn't be happier.”

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Posted 9 years ago

“Fantastic, efficient service. All of the staff were extremely helpful.”

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(Test Branch) - Posted 9 years ago

“Great and friendly service”

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(Test Branch) - Posted 9 years ago

“Polite and helpful advice, and price provided over the telephone. Took a little longer than expected before job completed (new screen) - said would be 3 days and was not ready until 4th day. Long time to be without i-pad even for me! Appreciate better than going direct to Apple.”

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(Test Branch) - Posted 9 years ago

“Excellent service both macs up and running better than before.. Thanks for a great job.”

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(Test Branch) - Posted 9 years ago

Fixio is rated 4.8 based on 1,130 reviews