Fixio Reviews

Name: Fixio
Address: 46 Quebec Street, Brighton, East Sussex
Rating: 4.83

4.8 Rating 1,130 Reviews

98 %

of reviewers recommend Fixio

4.8

Based on 1,130 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Fixio:

MacMan offers Apple centric support, repairs and sales to Mac fans throughout Sussex and Kent. We're a small, friendly, local business that pride ourselves on good old fashioned quality service.

Visit Website

Phone:

01273 806939

Email:

info@fixio.co.uk

Location:

46 Quebec Street,
Brighton
East Sussex
BN2 9UZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So happy with my purchase but especially with MacMan's advice and amazing customer service. Highly recommend MacMan and will definitely be back for repair or purchase! Keep the good work!”

Helpful Report

(Test Branch) - Posted 8 years ago

This is great review, many thanks! Jon

Posted 8 years ago

“When I came to your store and asked to buy an i-pad the transaction could not have been easier”

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(Test Branch) - Posted 8 years ago

Many thanks for the review Chris. Regards Jon

Posted 8 years ago

“Fast, efficient iPad repair, and good value for money.”

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(Test Branch) - Posted 8 years ago

Our iPads repairs are second to none so it's great to hear this, thanks. Jon

Posted 8 years ago

“they made no promises, but managed to fix my mac in relatively short time at a reasonable price”

Helpful Report

(Test Branch) - Posted 8 years ago

Hi Chelin... under-promise and over-deliver is the name of the game in our line of work so this review us great to read. Many thanks Jon

Posted 8 years ago

“The Macman had a fantastic deal on Black Friday. Due to an error on stock description they couldn't fulfill my order but went out of their way to find a good alternative and gave me the same deal.”

Helpful Report

(Test Branch) - Posted 8 years ago

Hi Sue - sorry to hear there was an issue with the stock description but I'm glad you're happy with the outcome anyway. We're constantly improving our internal practices between online and physical stores and hopefully this won't even happen again. Many thanks Jon

Posted 8 years ago

“Fast reliable service”

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(Test Branch) - Posted 8 years ago

Fast and reliable? What more can you ask for? Competitively priced too we like to think!

Posted 8 years ago

“These guys are the best! Very helpful, knowledgeable and, most importantly, trustworthy. I have used their services a couple of times and have found them to be excellent. Highly recommended.”

Helpful Report

Posted 8 years ago

Thanks Rachel! The best is a bold statement but I think we manage to live up to that billing!

Posted 8 years ago

“Excellent service yet again. A new screen was fitted in my daughter's iPhone within one working day at a very reasonable price.”

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Posted 8 years ago

We like to under promise and over deliver so this is a great review to read, thank you so much!

Posted 8 years ago

“This is really too early to ask questions like this. Whilst I understand the need to do something that everybody else does, the impression I get is that your big plus is the knowledge of your staff and 'making happy' usually applies to solving problems. That you certainly did with my very first problem and I was sufficiently pleased to find a Mac specialist selling second hand equipment that I came back again and bought an IMac which I am beginning to appreciate. I also feel confident that If I have a problem I will get knowledgeable assistance.”

Helpful Report

(Test Branch) - Posted 8 years ago

Glad you found confidence in our approach - we like to keep customers once we get them so hopefully you'll give an extremely positive response in years to come. Many thanks Jon

Posted 8 years ago

“Very helpful and friendly service. I am delighted with my newly updated machine.”

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(Test Branch) - Posted 8 years ago

Helpful? Friendly? Successful repair? You've ticked all our boxes so thank you very much!

Posted 8 years ago

“Excellent service as always.”

Helpful Report

(Test Branch) - Posted 8 years ago

We aim to please - so thank you very much!

Posted 8 years ago

“TOOK TIME TO ANSWER MY QURIES AND FIXED THE PROBLEM WITH MY I MAC”

Helpful Report

(Test Branch) - Posted 8 years ago

We always aim for 100% customer satisfaction so this is great to hear, thank you!

Posted 8 years ago

“Friendly and helpful staff and a good price (new screen for iPad). Repair ready when they said. I like them!”

Helpful Report

Posted 8 years ago

Thanks Paula... and not as much as we like you btw!

Posted 8 years ago

“Efficient repair of iPhone 4.”

Helpful Report

(Test Branch) - Posted 8 years ago

Thanks for the 5 star review, much appreciated!

Posted 8 years ago

“They are simply the best; better than all the rest. They could not have been more helpful, more kind and could not have done a better job.”

Helpful Report

(Test Branch) - Posted 8 years ago

You're more than welcome Anne. Many thanks Jon

Posted 8 years ago

“Excellent 1st of 4 sessions with Ryan helping me thinking about storage on my mac. Found his explanations made sense - he was patient without being patronising and he understood what I needed. I learned a few short cuts and tips along the way. Looking forward to the next 3 sessions.”

Helpful Report

(Test Branch) - Posted 8 years ago

I'll pass on to Ryan - great review, thanks! Many thanks Jon

Posted 8 years ago

“Excellent service and got my Mac back up-and-running in just a couple of days. Cannot recommend more highly.”

Helpful Report

(Test Branch) - Posted 8 years ago

Thanks Ray - much appreciated. Many thanks Jon

Posted 8 years ago

“iPad screen replaced and all good, and in good time too. Happy!”

Helpful Report

Posted 8 years ago

Thanks John, our iPad repairs are second to none and we aim to please so this is great to hear. Many thanks Jon

Posted 8 years ago

“MacMan fixed my iPhone (which Apple had said would cost more to fix than it was worth) for £45 and in less than 24 hours! Brilliant!”

Helpful Report

(Test Branch) - Posted 8 years ago

Hi Felix - Apple 'write off' older phones when they are often perfectly usable, so glad to have been of help to you here! Many thanks Jon

Posted 8 years ago

“The guys at the Tunbridge wells store know my concerns, but basically I felt that they were just trying to sell me RAM without investigating the issue I had. also there was contradictory advice which meant I had to search for the real answer. Not sure I'll come back.”

Helpful Report

(Test Branch) - Posted 8 years ago

Hi Max, I've been looking at our extensive logs on the assessment and read the numerous emails our workshop technicians sent to you and although they were very clear throughout I'll reiterate our opinion on the assessment here for the sake of clarity: a) "just trying to sell me RAM" - Running a 13" 2010 MacBook Pro on Sierra with only 2GB of memory is not advisable, as you've repeatedly been informed you would benefit massively from increasing it to at least 4GB or higher b) "contradictory advice which meant I had to search for the real answer" - WiFi issues can be from both the internal WiFi card and/or your home router. We confirmed it was not the laptops internal WiFi card but we cannot be expected to confirm it is your home router without an on-site visit which we have offered but you have declined. There is nothing contradictory, both are needed to be fully functional for WiFi to work correctly. Overal, looking at both the amount of work the technicians invested into both assessing the MacBook (running hard drive software over your HDD and the full suite of Apple Service Diagnostics as requested) and the lengthy communications our team provided you with, I cannot how you felt your £55 assessment fee was anything but exceptional value for money.

Posted 8 years ago

Fixio is rated 4.8 based on 1,130 reviews