Fixio Reviews

Name: Fixio
Address: 46 Quebec Street, Brighton, East Sussex
Rating: 4.83

4.8 Rating 1,130 Reviews

98 %

of reviewers recommend Fixio

4.8

Based on 1,130 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Fixio:

MacMan offers Apple centric support, repairs and sales to Mac fans throughout Sussex and Kent. We're a small, friendly, local business that pride ourselves on good old fashioned quality service.

Visit Website

Phone:

01273 806939

Email:

info@fixio.co.uk

Location:

46 Quebec Street,
Brighton
East Sussex
BN2 9UZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dave at Macman is always cheery even when dealing with the most frustrating problems, he works through our list of issues and cracks on with the job.”

Helpful Report

(Test Branch) - Posted 7 years ago

He's a happy soul is Dave! Many thanks for the feedback and many thanks for writing us a review on here. Regards, Jon.

Posted 7 years ago

“Always having confidence in MacMan, great company!!!!!”

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(Test Branch) - Posted 7 years ago

Great to hear and many thanks for the feedback. Regards, Jon.

Posted 7 years ago

“Very pleased.”

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(Test Branch) - Posted 7 years ago

Great to hear and thanks for writing us a review on here. Regards, Jon.

Posted 7 years ago

“Knowledgeable technician gave helpful advice and explained any jargon used. I really wanted assurance that my iMac and Time Capsule are working properly - he gave me that assurance and some useful tips for the future.”

Helpful Report

(Test Branch) - Posted 7 years ago

Many thanks for the feedback. And thanks for writing us a review on here. Regards, Jon.

Posted 7 years ago

“Brilliant, professional and a very friendly service, as always! I am happy to recommend the incredibly knowledgeable and 'can do' small team of MAC experts at MacMan, Tunbridge Wells, who will never rip you off, so you can trust their integrity 100%! At a very modest cost, Macman transferred my hard drive from my old Mac G4 (that became defunct as it had lost all its power) into the newest version of another Mac laptop that was compatible, that was needed to save all my precious data. I am so grateful to them! Give them a try for any of your Mac or iPad / iPhone requirements, new or used. You won't be disappointed! Helena R.”

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Posted 7 years ago

Thanks Helena! We work very hard to achieve this level of customer satisfaction - many thanks for the feedback. And thanks for writing us a review on here. Regards, Jon.

Posted 7 years ago

“Resolved my problems on laptop during a 45 minute session.”

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(Test Branch) - Posted 7 years ago

Great to hear! Thanks for writing us a review on here. Regards, Jon.

Posted 7 years ago

“Friendly, good communication, informed.”

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(Test Branch) - Posted 7 years ago

All things we try hard to achieve - many thanks for the feedback. And thanks for writing us a review on here. Regards, Jon.

Posted 7 years ago

“Very helpful in replacing ipad screen and transferring data from previous ipad. Quick.”

Helpful Report

(Test Branch) - Posted 7 years ago

Thanks for using us and thanks for writing us a review on here! Regards, Jon.

Posted 7 years ago

“Excellent friendly service”

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Posted 8 years ago

Great to hear! Thanks for using us and thanks for writing us a review. Regards, Jon.

Posted 7 years ago

“Very friendly and knowledgeable staff. Obviously enthusiasts. The job was more complicated than expected but the price was still as quoted and returned on time. It is nice to know they are local and ready to help at any time.”

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Posted 8 years ago

Glad to be of help David, thanks for using us and thanks for writing us a review! Regards, Jon.

Posted 7 years ago

“Rapidly sorted out the problem with my MacBook Air. Nice professional looking store in T Wells, staff were friendly and helpful. Would definitely use again and have already recommended them to a friend.”

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Posted 8 years ago

Hi Michael - thanks for the review on here and thanks for the recommendation to a friend already... this company has been built on works of mouth! (Also thank you very much for noticing our nice looking store - we've been working on it a lot this year, it's not finished yet but we're getting there slowly!)

Posted 8 years ago

“Took my phone here to be fixed. The team were very approachable and helpful. They kept me informed throughout the whole process and was very reasonably priced.”

Helpful Report

(Test Branch) - Posted 8 years ago

Hi Julie, great to hear feedback about being helpful and reasonably priced! It's what we strive for! Many thanks, Jon

Posted 8 years ago

“Excellent service. They explained things very well and gave a clear diagnosis of the problem. The fee they quoted was the fee they charged and completed the work sooner than expected. I cannot recommend 'the Man Man' highly enough. Barry Tibbott”

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Posted 8 years ago

These are all the things we try so hard to be on the ball with! Excellent feedback! Many thanks, Jon.

Posted 8 years ago

“I bought my MacBook from MacMan just over three years ago and recently I took it back because something was going wrong. The people who work in the shop are, without exception, friendly and very helpful. I trust them. Although it took quite a while for the problem to be diagnosed and fixed, this was due to a lot of time consuming tests. I'm really happy that MacMan is only a few miles from where I live.”

Helpful Report

(Test Branch) - Posted 8 years ago

Thank you so much for the review - as one of our original Tunbridge Wells customers it's so great to read this. Thank you for your continued business. Regards, Jon.

Posted 8 years ago

“I was going bananas because my iPhone4 ran out of power so quickly. Then I heard that MacMan thought it worth getting a new battery fitted (I'd assumed there was no point). One brief visit and the phone was soon done; all explained; very helpful for non-technological me.”

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(Test Branch) - Posted 8 years ago

Great review, thanks Giles!

Posted 8 years ago

“Clear open advice on repairing an iPhone which had screen problems. Repairs were done and the phone as good as new within a couple of days. Will definitely recommend to others.”

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(Test Branch) - Posted 8 years ago

Thanks Melissa, that's great to hear!

Posted 8 years ago

“I dropped my laptop in and was told that once the problem was identified I would be contacted re:the cost of the fix and agreed diagnosis cost. When I was called to pick it up I was informed it was fixed. When I queried the cost as I had never agreed it (far higher than the diagnosis cost) I was told that the fix had occurred during the diagnostic tests??? but as the problem had been fixed (or so they thought as I was informed the error would most likely occur again) I was being charged time for the fix..? Didn't make sense to me as the fix occurred during the diagnosis, which I had paid for. I paid but was pretty disgusted that I had incurred costs without them being agreed by me and without additional work by the mac man. I won't be going back”

Helpful Report

(Test Branch) - Posted 8 years ago

Hi Victoria Thanks for making us aware of this situation and very I’m sorry this was your experience. Our team are all instructed to never create an invoice line without the customers express approval - either verbal or written. So I do not know what has happened in this instance but I will investigate. Therefore, as you paid an additional £30 above the agreed assessment fee, I’ve applied a £30 credit onto your account. We would appreciate it if you gave is the opportunity to change your opinion of us but if you’d rather receive a partial refund then please come into either store with the card you made the the payment on to receive the money back on it (I’ve made a note of it on your account so anyone in the team can do this in either store). In regards to being advised the problem may potentially come back - as the problem was Malware which is obtained through users internet usage we cannot guarantee if Malware will ever be picked up again or not; as it all depends upon future internet usage. However, we can 100% guarantee the malware we just removed has been removed for good and will never come back. Hope this helps. Regards, Jon (company owner)

Posted 8 years ago

“A friendly and excellent service”

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(Test Branch) - Posted 8 years ago

Thanks Jacqui!

Posted 8 years ago

“Very efficient , kept in touch and their knowledgeable advice gives confidence .”

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(Test Branch) - Posted 8 years ago

Thanks for the kind words!

Posted 8 years ago

“Good service, courteous staff, reasonable prices. Would use again.”

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Posted 8 years ago

Excellent news, thanks Tony!

Posted 8 years ago

Fixio is rated 4.8 based on 1,130 reviews