The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,847 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price is good. Burn well. Delivery fine. Driver helpful”

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Posted 2 weeks ago

“I bought wood pellets, product is great as is the price. I will buy again.”

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Posted 3 weeks ago

“very helpful staff and goods received within 2 days. Delivery company they use was exceptional and the driver was very friendly and went out of his way to drop the load where I wanted it. Will definitley use again”

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Posted 1 month ago

“Good service and wood always hood quality. Would recommend to all with wood burners. Mind you, they haven't delivered my latest order. You never know, it could be rubbish!!!! Will report when received.”

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Posted 1 month ago

“good company . easy to use website . consistently good prices.”

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Posted 1 month ago

“Easy buying process, very helpful, good price.”

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Posted 1 month ago

“Always good quality.”

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Posted 2 months ago

“Have used for 5 years and found very reliable”

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Posted 3 months ago

“fastest delivery ever ,brilliant”

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Posted 3 months ago

“Always been very pleased with dealings with luxury wood company.”

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Posted 3 months ago

“Luxury Wood provide outstanding value for money. Competitors disguise the precise volume of their crates which look at first to be equivalent in value but are not. I particularly appreciate the precise cost/cubic metre provided by Luxury Wood which makes comparison fair and accurate. They are my 'go to' supplier of domestic fire wood.”

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Posted 3 months ago

“eecellent servoce, excellent product”

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Posted 3 months ago

“They always offer products for a very good price and they are shipped quickly.”

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Posted 3 months ago

“The company responded and arranged delivery very quickly. The haulier sent mixed messages via its tracking system about when delivery would be made and I wasn't contacted in advance to "book a slot" as was suggested by The Luxury Wood Company. Despite this, the supply of pellets arrived within a few days of ordering. I communicated with Luxury Wood by email over the weekend to find out what was happening with regard to delivery and they responded promptly on Monday morning.”

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Posted 3 months ago

Dear Customer, Thank you for your feedback regarding your recent order. While we're pleased to hear that your pellets were delivered promptly, we sincerely apologize for the mixed messages from the haulier's tracking system and for any confusion caused by the lack of prior contact to book a delivery slot as expected. We appreciate your understanding and are glad we could assist you quickly via email to clarify the delivery details. Your experience is important to us, and we will work with our haulier to ensure smoother communication in the future. If you have any further questions or need assistance, please don’t hesitate to reach out—we’re here to help! Best regards, The LWC

Posted 3 months ago

“Amazing service and great wood. Highly recommend!”

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Posted 4 months ago

“My third wood pellet order with Luxury Wood and so far all fine. The pellets work fine in my boiler and at a competitive price.”

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Posted 4 months ago

“Had a pallet of the green flame pellets delivered promptly and with no holes, good company to deal with so obviously I'm a happy repeat customer”

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Posted 4 months ago

“Have dealt with this company for the supply of pellets for my home pellet burner for several years noe and the have always provided a first class service with good prices”

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Posted 4 months ago

“Very good service. Ordered by phone, which was very quickly dealt with. Good value compared with other suppliers.”

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Posted 5 months ago

“Having tried several suppliers I keep dropping back to Luxury Wood. The quality is very good, delivery prompt and the price is competetive.”

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Posted 5 months ago

The Luxury Wood Company is rated 4.5 based on 4,847 reviews