The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,847 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service, prompt delivery. I have tried other heat logs, but these are the best”

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Posted 6 years ago

Thank you Wendy, the positive feedback is very welcome!

Posted 6 years ago

“Extremely disappointed with quality of wood. I purchased supersize bulk bag of kiln dried Ash. Good service, efficient delivery but the wood is dreadful. Does not burn well, need vents on stove open permanently to maintain any type of flame - and still struggles to get to temperature. Definitely not only Ash - received a mix of wood. Won’t be buying from here again - cheaper than Certainly Wood but absolutely no comparison in terms of quality.”

Helpful Report

Posted 6 years ago

Hello, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk

Posted 6 years ago

“Kild dried Ash wood is the best and delivered quickly.”

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Posted 6 years ago

Thank you, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Great quality wood and an easy delivery process.”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“We purchased a large pallet of kiln dried oak from The Luxury Wood Company in December. It was promptly.delivered with no fuss. It was delivered the same time we had our log burner installed and the installers were so impressed with the purchased wood, in particular the little moisture (2%) that they took the details of The Luxury Wood Company themselves and then and there ordered their own wood. I'll certainly be using them again”

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Posted 6 years ago

Thank you Jamie, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 6 years ago

“I bought a large sack of dry kiln logs for my log burner last year and they were great and so did the same again this year in December 2 weeks before Christmas. However it immediately became clear that something was different with the new batch of logs as they just weren’t burning properly. They were smoking, not catching and I needed to repeatedly use more fire lighters to keep the logs burning. The response from luxury wood was to buy from amazon a gadget that measures the mosture in the logs at my expense to make sure the moisture was correct. I did this at a cost of £12 and was on the phone with the company for 40 minutes a week before Christmas. They explained that the moisture content was good and so there must be an issue with my log burner. I explained my burner was not the issue - the logs were the issue. After spending so much time trying to sort out the issue including asking to have the logs collected and refunded ( told not possible unless I personally packaged up all the logs myself) and paid delivery fees I gave up. I will use the logs with lots of fire lighters but won’t use this company again for my logs unfortunately.”

Helpful Report

Posted 6 years ago

Hello Claudine, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Excellent service and driver took bag up our drive and into the garage. Logs burn nicely.”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Very good logs and well priced. Was disappointed not to be given prior notification of ETA of the delivery by the driver, although this has always happened in the past On arrival it was found that the pallet was broken so the driver and I hsd to offload the nets of logs by hand. Very helpful and friendly delivery driver. Not the first time that I have used Luxury Wood. Am happy and will use them again”

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Posted 6 years ago

Thank you, Richard. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 5 years ago

“this time in the centre of the crate was quite a bit if bark stacked”

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Posted 6 years ago

Hello Clive, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 6 years ago

“Good product at the right moisture content. The size of the logs are getting smaller”

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Posted 6 years ago

Thank you David, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Great product and excellent service Conwy”

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Posted 6 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Great products”

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Posted 6 years ago

Thank you, the positive feedback is very welcome!

Posted 6 years ago

“Order arrived on. Time pity I was the last drop off”

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Posted 6 years ago

Thank you Maldwyn, the positive feedback is very welcome!

Posted 6 years ago

“Ordering on line is easy. The delivery company gives a date that they kept ,the driver was polite & helpful& most importantly the crate is packed very fully & the wood burns beautifully. If the delivery firm could give a morning or afternoon delivery time rather than the whole day it would be perfect”

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Posted 6 years ago

Thank you Peter, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 6 years ago

“Good quality logs, well packed and good quantity in the paĺlet. Very helpful delivery company held the logs for two days until the weather improved.”

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Posted 6 years ago

Thank you Jane, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Very good service ,”

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Posted 6 years ago

Thank you Larry, the positive feedback is very welcome!

Posted 6 years ago

“I think you should pack the wood in smaller crates since it is too hard to manoeuvre.”

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Posted 6 years ago

Thank you, Binky. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 6 years ago

“the kiln dried logs are very good and delivery was prompt”

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Posted 6 years ago

Thank you Peter, the positive feedback is very welcome!

Posted 6 years ago

“I've ordered crates of Logs from Luxury Wood twice, both times I've been impressed by the delivery times, and quality of wood. I imagine I'll be ordering my logs from them every winter.”

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Posted 6 years ago

Thank you David, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

“Thank you for your service and an extra thanks to the most recent delivery man who was most helpful in difficult conditions. Michael”

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Posted 6 years ago

Thank you Michael, we appreciate the positive comments and look forward to hearing from you soon!

Posted 6 years ago

The Luxury Wood Company is rated 4.5 based on 4,847 reviews