The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always excellent!”

Helpful Report

Posted 2 years ago

“Excellent service as usual”

Helpful Report

Posted 2 years ago

“Great wood as always excellent delivery. I always buy my wood from the Luxury Wood Company.”

Helpful Report

Posted 2 years ago

“As the name suggests the fence posts I ordered were all of that,and communication and delivery time was superb in fact almost to the minute.”

Helpful Report

Posted 2 years ago

“The large crates are great value. Highly recommended.”

Helpful Report

Posted 2 years ago

“Good quality wood for log burner, well packed in the crate. Delivery driver wheeled it straight into the garage for storage, great purchase and delivery all round.”

Helpful Report

Posted 2 years ago

“Easy to order”

Helpful Report

Posted 2 years ago

“Speedy delivery, burns perfectly!”

Helpful Report

Posted 2 years ago

“Easy to order logs and a really helpful delivery driver ensures our complete satisfaction thanks to all concerned”

Helpful Report

Posted 2 years ago

“Efficient & friendly service”

Helpful Report

Posted 2 years ago

“About 39% of the Logs were very small, probably OK for kindling but not much use in a log burner I'm afraid. Disappointed. Last order I had was fine, good sized logs, burned very well , this one , sorry to say had too many pieces which you couldn't realistically call a log, more like a split small branch, 2 or 3 inches diameter at most.”

Helpful Report

Posted 2 years ago

Hello Andrew, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk with full details of the problems you have.

Posted 2 years ago

“Very happy with my purchase and a very quick delivery, actually it was 1 day earlier than stated. Just as well I hadn't left for work.”

Helpful Report

Posted 2 years ago

“Very quick delivery and the driver was very helpful, the logs burn clean and hot I will certainly buy again”

Helpful Report

Posted 2 years ago

“Perfect service ten out of ten”

Helpful Report

Posted 2 years ago

“As always great product ,I have been buy these for the last 4 years & fantastic delivery service.”

Helpful Report

Posted 2 years ago

“Always the best”

Helpful Report

Posted 2 years ago

“We have had 2 lots of wood delivered from Luxury Wood Company and are very satisfied with the wood and the delivery of it. Both the lady taking the order and the young man who has delivered the wood has been very polite and helpful.”

Helpful Report

Posted 2 years ago

“The delivery driver struggled with the size of the pallet due to the way it was loaded onto the van the pump truck could not handle the weight ,so the poor driver had to empty half the logs so he could move the rest of the logs ,you should really look into the way the pallet gets loaded onto the lorry . Nice logs Thanks Keith”

Helpful Report

Posted 2 years ago

“Apart from being a day late which in these times is excusable the staff kept in touch and the driver/delivery knows his job PS. the oak sleepers are excellent can’t wait to install, will definitely use again”

Helpful Report

Posted 2 years ago

“Good pellets, good packaging 99.9 %, good driver willing company”

Helpful Report

Posted 2 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews