The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,846 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“Great wood, great service and competitive prices.”

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Posted 4 years ago

“Lovely dry wood for the pizza oven.”

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Posted 4 years ago

“Really good quality wood and price - would use again.”

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Posted 4 years ago

“Brilliant all round - easy to order, delivery on time and great value”

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Posted 4 years ago

“The logs are great and well packed. The delivery instruction wasn't followed and delivery driver was very rude.”

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Posted 4 years ago

“Excellent service. Great quality wood you can use straight away.”

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Posted 4 years ago

“easy to order and arrange a delivery date / delivery gents always polite”

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Posted 4 years ago

“Kiln dried logs have been very good quality delivered on time. First time for beech logs which burn very well, though some quite big”

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Posted 4 years ago

“Excellent service. Top quality wood that burns perfectly in my wood burner. I would definitely recommend and will purchase again.”

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Posted 4 years ago

“Great reliable service”

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Posted 4 years ago

“Well seasoned, dry wood.”

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Posted 4 years ago

“Ordered a full crate of kiln dried oak logs. Delivery was within a week of placing my order, well within expectations, and the chap delivering it followed the instructions I’d given perfectly - “on the drive, near garage but 4 feet away from garage door to allow it to open”. On removing the contents of the crate I was pleased to find a mixture of sizes from 3” up to 8” - all around 10” long. Varied sizes make starting a fire easier with the smaller logs, whilst it is possible to get much longer burn times with the larger logs. No hissing or spitting, and my moisture meter shows 14% on a freshly split surface. Once the crate is empty I always break down the sides and (heat treated only) pallet it is shipped on - this makes great kindling and the amount it produces pretty much lasts as long as the logs themselves, making this even better value. I’ve been using LWC for the past 3 years, and I am very happy with the service and value provided.”

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Posted 4 years ago

“Excellent service. I have been buying logs from you for a number of years but my recent crate was noticeably smaller than in previous years.”

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Posted 4 years ago

Hello Shirley, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk with more information and picture of the product received.

Posted 4 years ago

“The oak is lovely and was delivered in the expected time frame. The delivery driver was also very friendly. My only issue was I ordered a one off 10 by 10cm post but it wasn’t cut square. So I had to shave it down to 8 by 8. Will order again from luxury wood Thankyou”

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Posted 4 years ago

“Purchased a large crate of Ash this time. At all times, I was kept in the picture for delivery. Placed exactly where I needed it. The Ash burns well with good heat. To top it all off, the crate makes excellent kindling or useful for woodworking projects. Happy.”

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Posted 4 years ago

“Just had wood burner fitted and your ash wood is great will be reordering at end of January”

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Posted 4 years ago

“Been buying our wood from The Luxury Wood Company for the past few years - excellent service as always!”

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Posted 4 years ago

“Great price and great quality!”

The Luxury Wood Company 5 star review on 9th December 2020

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Posted 4 years ago

“very good service, pleasant and obliging men that deliver.”

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Posted 4 years ago

“Excellent. Easy to order. Excellent product. Delivery excellent. Deliver was very polite and helpful, putting pallet straight into our garage. Just what we needed being senior citizens and vulnerable 👍 Many regards S & J .Solihull.West Mids.”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,846 reviews