The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,847 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class ash logs delivered quickly on a weather proofed crate and pallet. An added bonus was that the crate is easily broken down to supply lots of free kindling.”

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Posted 5 years ago

Thank you Phil, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Very pleased again with the quality of our logs and the service and reliability of the delivery”

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Posted 5 years ago

Thank you Joan, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Very reliable”

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Posted 5 years ago

Thank you, the positive feedback is very welcome!

Posted 5 years ago

“The Delivery was prompt and arrived on time this is the first time I have used Oak but as my wood burner is quite small it didn’t burn as I expected however after contacting The Luxury Wood Company they we’re very helpful on how to get the best from my wood burner and it is now working efficiently, they were very prompt and helpful in their approach”

The Luxury Wood Company 5 star review on 29th April 2019

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Posted 5 years ago

Hello David, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“On time. Wood second to none service excellent”

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Posted 5 years ago

Thank you Roger, the positive feedback is very welcome!

Posted 5 years ago

“As usual excellent kiln fried wood delivery went perfectly wood delivered into garage couldn’t ask for better service”

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Posted 5 years ago

Thank you Peter, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Good service and great product Thanks”

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Posted 5 years ago

Thank you Graham, the positive feedback is very welcome!

Posted 5 years ago

“The kiln dried ash and ecologs that I buy provide an ideal burning mix and provide so much more heat than the poorly-seasoned logs I used to burn. My house is now toasty warm and the extra cost is minimal but well worth it. Delivery on pallets avoids having to stack my fuel - it is wheeled directly into my store.”

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Posted 5 years ago

Thank you Colin, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Good price and quick delivery and the logs burn great.”

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Posted 5 years ago

Thank you James, the positive feedback is very welcome!

Posted 5 years ago

“spot on as always”

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Posted 5 years ago

Thank you Mark, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Quite impressed, good delivery on a nice product”

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Posted 5 years ago

Thank you Lucy, the positive feedback is very welcome!

Posted 5 years ago

“Excellent quality wood. Delivered very quickly in rigid crate. My only criticsim is that charge £30.00 for delivery to Inverness despite it being on mainland UK. This is unfair and your letting your customers in the north of Scotland down.”

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Posted 5 years ago

Thank you Craig, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Just received another crate of ash logs. As usual superb service and the quality of the logs is five star. Before delivery I received a call to find the best day I wished to receive my order and it was delivered on schedule by a a very helpful man who placed the crate exactly where I wanted it. Looking to buy logs there is only one place for 100% quality and service and that's LUXURY WOOD COMPANY.”

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Posted 5 years ago

Thank you Peter, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Good quality logs and delivered in quick time”

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Posted 5 years ago

Thank you Peter, the positive feedback is very welcome!

Posted 5 years ago

“Excellent service. Very happy with the product”

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Posted 5 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Fast delivery and good quality wood. Will use again!”

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Posted 5 years ago

Thank you Kevin, the positive feedback is very welcome!

Posted 5 years ago

“WELL PACKED, GOOD VALUE, FRIENDLY, HELPFUL DELIVERY DRIVER. WOULD HIGHLY RECOMMEND.”

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Posted 5 years ago

Thank you Johanna, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“no delivery date confirmed, just got a call from the driver 30 mins before delivery. Wood does nt burn well , I suspect moisture to high”

Helpful Report

Posted 5 years ago

Hello Chris, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

“The order was delivered as scheduled . The packing protection was excellent and the kiln dried oak was neatly stacked . I would recommend this company for the quality of product and good service !”

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Posted 5 years ago

Thank you David, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“This is my second delivery of oak logs however, the second delivery doesn’t seem to be the same quality. I have now reached the middle section of the pallet and have found that a lot of the logs are just over 6” or 15.5 cm in length and some real thin logs. Description was for 25 cm long logs. Disappointed as it appears the small logs are being camouflaged in the middle section of the large pallet. Really disappointed as the first delivery was excellent quality.”

Helpful Report

Posted 5 years ago

Hello Allan, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,847 reviews